Investing in Student Success 2018 NASPA Annual Conference

Welcome! Session learning outcomes College of Lake County overview Student Academic Success department and initiatives Outcomes/data since department inception Future plans Your questions Eric

Session Learning Outcomes As a result of today’s session, our goal is for you to: Identify the reasons that CLC invested in the student success programs Explain the structure that CLC has deployed to support student success Identify at least two areas of success and challenge within the programs Determine at least two ideas that you can utilize at your campus Eric

About CLC Three campuses in Lake County Illinois serving 20 high schools 14,591 total students (8,165 FTE) 86% of students in college-level credit courses 68% part-time 67% traditional-aged 53% students of color/international 22% new students 70% of new students enroll in a developmental course As of fall 2017 Eric

Student Academic Success Programs Academic Support (Tutoring Centers) TRIO Student Support Services Coaching for Academic Success (CAS) Accelerating Your College Success (ACS) Promise Program Tanya

Student Academic Success Timeline AQIP Student Success Project (spring 2013 through spring 2014) Identified need to create a continuum of service/support for students at-risk Piloted academic coaching program for select sections of developmental math and English Implemented Student Success Plan (SSP) software solution Refined and assessed coaching program; determined that full-time coaches needed Student Success Fee Increase Approved (spring 2014) Additional $2.50 per credit fee to support success initiatives ($5 total) Creation of Student Academic Success (summer 2014) Coaching for Academic Success – new program Academic Support (math and writing centers) – existing program TRIO: Student Support Services – existing program Launch of new Student Academic Success Programs Coaching for Academic Success (fall 2014) Accelerating Your College Success (ACS) fall bridge program (fall 2015) Promise Program (fall 2017) Tanya

Student Academic Success Structure Dean, Library, Testing and Academic Success Director, Academic Success Academic Success Coaches (5) Manager, TRIO Student Support Services Program Specialists (2) & Office Manager Tutoring Coordinators (4) Tutoring Specialists (2) Tanya

Tutoring: Strategy/Goals Facilitate student learning through academic support Foster independent learning and demonstrated understanding Students are active in the learning process Connection to faculty via faculty coordinators Open access – walk-in or limited appointments for writing Faculty use our space for their office hours Writing across the curriculum Math & sciences Tanya

Tutoring: Our Tutors Over 120 tutors: Peer tutors Professional tutors Ongoing training Annual evaluations ENG 260 - Writing Center Theory and Practice CRLA Certification Tanya

Tutoring: Outcomes Tutoring Sessions 2014-15 32,733 2015-16 35,902 2016-17 35,158 Students Served 5,247 6,196 6,420 Tanya

Tutoring: Outcomes Tutored Non-Tutored Success 77.4% 68.5% Passing (grade of A, B, C) 77.4% 68.5% Passing (grade of A, B, C, D) 83.9% 75% Withdrawal 9.2% 15.8% Course Completion 90.8% 84.2% Retention (Fall to Spring) 81% 68% Tanya

TRIO SSS: Strategy/Goals Increase the retention and graduation rates of low-income, first-generation, and students with disabilities Create a “college-going culture” Serve as a resource for students and foster college connections Coordinate peer mentoring program Tanya

TRIO SSS: Outcomes 77% low income/first generation 28% disability/low income Persistence rate: 84% Good academic standing: 85% Graduation: 34% Graduation and transfer: 17% Tanya Based on 2015-16 Annual Performance Report Data submitted to U. S. Department of Education

Academic Coaching: Strategy/Goals Coaching for Academic Success (CAS) Coach assigned to all students in developmental math and English Receive early alerts/referrals from faculty and self-referrals Focus on goal setting, time management and motivation Connect students with offices and resources Help students assess academic performance Celebrate successes Eric

Academic Coaching: Enhance & Amplify Counseling Faculty Academic Advising Tutoring International Education Women’s Center Veterans Services Financial Aid Disability Services Multicultural Center Student Activities Athletics Eric

Academic Coaching: Program Scope Fall 2017 95 Math 34 English 2,279 Math 623 English 129 Classes 2,902 Students Students 3229 Eric Coaches are assigned to faculty so there is a primary point of contact

Academic Coaching: Structure Active caseload Faculty-referred/early alert & self-referred Assigned caseload All students in dev ed Faculty-referred 50-75% of active caseload Self-referred 25-50% of active caseload Active caseload: faculty-referred/early alert & self-referred Assigned caseload: All students in dev ed Faculty-referrals/alerts (50-75% of active caseload) Self-referrals (25-50% of active caseload) Eric

Academic Coaching: Outcomes 39% 42% 28% 72% 61% 58% Eric

Academic Coaching: Outcomes 70% Eric

Academic Coaching: Outcomes Eric

Academic Coaching: Outcomes Fall 2016 to Spring 2017 Retention: Eric Among students referred by faculty who worked with a coach Among students referred by faculty who declined coaching services

Academic Coaching: Outcomes Fall 2016 to Spring 2017 Retention: Eric Among students who self-referred Among students who were not referred and did not self-refer

ACS: Strategy/Goals Accelerating Your College Success (ACS) Fall bridge for students in both developmental math and English Accelerated format: 2 shorter classes back-to-back for 16-weeks Students only enrolled in math and English Offered classes at a discount ($100 total including books) Built in weekly student success workshops and tutoring support Tanya

ACS: Structure ENG 109 (8 weeks) MTH 102 MTH 102 (8 weeks) ENG 109 Weekly workshops Time management Getting involved Study abroad Financial aid and scholarships Transfer planning Resume and job search skills Faculty panel Motivation Finals preparation Community service MTH 102 (8 weeks) ENG 109 ENG 109 (5 weeks) MTH 105 (11 weeks) Tanya

ACS: Outcomes Fall 2015: 17 students ENG 109: 100% success MTH 102: 82% success Spring 2016: 16 returned Fall 2016: 6 returned Fall 2016: 11 students MTH 102: 55% success ENG 109: 82% success Spring 2017: 6 returned Fall 2017: 6 returned Tanya

Promise Program: Strategy/Goals Provide a debt-free education to seniors from district high schools Minimum requirements: 2.3 final GPA, English/reading ready, highest level developmental math, 3,000 EFC Last dollar scholarship after federal/state financial aid Optional $300 stipend to help with additional expenses Student success, career development and leadership development curriculum required of participants Monthly meetings with academic coach and semester meetings with advisor/counselor Eric

Promise Program: Outcomes Eric

Lessons Learned & Ideas to Use Tutoring Faculty coordinators Drop-in Infused in conversations/social norming Environment/ location Tanya

Lessons Learned & Ideas to Use ACS Students wanted full-time enrollment Scheduling limitations Offer English before math Allocation of time for each course Handoff to next semester Eric

Lessons Learned & Ideas to Use CAS Link coaches with faculty/courses Explain early alert process to students Change approach to email (read/respond) One significant contact every four weeks Be hopeful and keep trying Eric

Student Academic Success: Future “Side car” courses Co-requisite courses Pathways with meta-majors Support Promise: First year seminar & professional mentoring Expand CAS program – high impact courses Expand tutoring and study space Tanya

Thank You Tanya Woltmann Dean, Library, Testing and Academic Success twoltmann@clcillinois.edu Eric Tammes Director, Academic Success etammes@clcillinois.edu www.clcillinois.edu/student-services Tanya