Overcoming FMC Challenges Alastair Westgarth President & CEO Tango Networks www.tango-networks.com

Top FMC Challenges Defining FMC Determining business case for FMC Using current infrastructure Phones Fixed voice infrastructure Wireless infrastructure Mobility unmanageability Working with wireless providers Major considerations

What is FMC? UC Systems/ Mobile PBXs/Desk Phones Phones Enterprise Mobile Network Network

Determining Business Case

Business Case Productivity Accessibility Mobile Management One voice mailbox Accessibility One number reachability: call the person, not the device Customer satisfaction Mobile Management Regulatory compliance Policy enforcement Least-cost routing Cost management

Using Current Infrastructure ANY mobile device Not limited to dual-mode and/or smartphones ANY PBX TDM, hybrid and/or IP-PBX Vendor agnostic ANY wireless infrastructure Cellular Includes, but not limited to VoWiFi

Mobility Unmanageability Mobile voice can – and should – be managed like fixed voice network Least-cost routing Policies Corporate-liable Visibility to mobile costs – negotiating power Mobility = 25% - 30% of the average enterprise IT telephony budget

Working with Wireless Providers Wireless providers have resources and spectrum for voice networks Wireless providers see value in enterprise business Higher ARPU Lower churn Looking for value-added services to offer enterprises Help them help you

Major FMC Implementation Consideration Type of architecture that’s right for you: Carrier-centric Typically hosted/Centrex solution Little to no customization Enterprise-centric Little to no tie-in with cellular network Limited types/numbers of phones Limited to specific types/vendors for PBXs Phones behave differently in cellular world vs. campus world Only on-campus management Hybrid Combines best of cellular network and enterprise network Uses current infrastructure: phones, PBXs, networks Phone behaves same independent of network access

Unified Communications What about UC? Unified Communications Messaging Data Presence Conferencing Location Voice FMC

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