Steps 2 Success (NI) Building Partnerships and Working Together Seminar 1 - Creating value through partnerships Strictly Private & Confidential David Knowles, Development Director, Interserve Strategic Partnerships 24 April 2013

Interserve and Partnerships Strictly Private & Confidential World wide construction & facilities management company, based in UK Deliver building services to hospitals, schools, retail centres & industrial Working in Northern Ireland for 10 years & directly employ over 400 staff Partnerships in Northern Ireland include: Education Strabane, Derry, Portglenone, Carryduff, Downpatrick, Belfast Dungannon, Omagh Health – South West Acute Hospital, Enniskillen Retail – Sainsburys, Argos, HSBC, Boots, Homebase

Creating partnerships Strictly Private & Confidential Understanding the needs of clients and customers Understanding partner strengths Aligned vision and values Different but complimentary skills Defining strategically how to integrate effectively Drawing on values, skills and experiences Long term and innovative

Partnerships: Lead Entities Strictly Private & Confidential Many options! Multi sponsor organisations Two sponsor Joint Ventures Partners could be: Voluntary & Community Sector Central or Local Government Private Sector Structure could be: Limited by Guarantee Limited Liability Partnership Charitable status Co-operative

Lead contracting capabilities Strictly Private & Confidential Integrator Structuring Delivery experience Management Information systems Efficient commercial arrangements Project management Performance management Quality, compliance & continuous improvement Capacity building

Rehab Group and Interserve Strictly Private & Confidential Unique understanding of disadvantaged, socially excluded individuals and communities Demonstrable track record of utilising this knowledge in the delivery of a breadth of quality, front line public services Evidence base and best practice of what works for different cohorts and different sectors Strong, clear values for its customers – supported by its Not For Profit status Managing large infrastructure and operations Financial investment capabilities Strong process & systems management Accountability for large scale public sector expenditure Structuring & solution design capabilities (for Payment By Results) Project and Programme Management Access to employer links Collectively strong values in partnership working across markets Unique proposition for a transforming market Desire to utilise each others skills and experiences

Rehab JobFit as Lead Contractor Strictly Private & Confidential Managing agent model to support broad & diverse partner base 41% third sector, 10% Local Authorities and 49% private sector Covering the West of England & the whole of Wales £130m turnover over 5 years 2 Supply Chain Managers and 4 Performance Managers Supporting a network of 19 end-to-end delivery partners 40,000 customers on programme

Rehab JobFit - Operations & supply chain management Strictly Private & Confidential ComponentFunctions Customer Contact Centre Receive referrals; Contact customers; Initial assessment; Booking appointments; Written correspondence; Data transfer Supply Chain Management Performance management – targets, trends, reviews & improvement plans; Contract management; Product development; Innovation support; Driving best practice Systems, Processes & MI Design and embed IT platform across supply chain; Standard operating processes; Management Information reporting; Provider Assurance & Compliance Data Management & Reporting Data validation; Data migration; Centralised claims submission; System reconciliation

Rehab JobFit - Value created through partnership Strictly Private & Confidential 14,000 jobs created since start of the programme Additional services provided to partners that directly aid performance e.g. Co-ordination of employer engagement & job vacancies Brokering in specialist provision for our hardest to help customers Additional funds for innovation Providing direct leadership to management teams Supporting recruitment & staff development functions Procurement of NHS Mental Health Trust training Reducing reoffending: DWP/MOJ employment & reoffending pilot with Nacro

Creating value through partnerships Thank You!