Safety Tutorial for Waiter / Waitress By: Jennifer Bradford Middletown High School

Training Tasks for Waiter/waitress Learn to life properly Safety with self, others, equipment, other elements. Proper Uniform Chemical safety Use of tools and equipment Protocol for injury and emergencies

Pre-Test A waiter can wear any dark shoes to work. T/F A waitress should use her back to lift a full tray. T/F Chemicals should only be in there own container T/F You are expected to know how to use a fire extinguisher T/F When you get injured, you are to hide it so not to make a scene. T/F

Answers for True or False 1-F 2-F 3-T 4-T 5-F

Appropriate Clothes Uniform, such as: – white dress shirt/black pants –Non skid shoes –No excess jewelry/makeup –Hair groomed

Safety Equipment Wet floor signs Non skid shoes Equipment in good working condition: such as trays, tray jacks, etc.

Tools You will be expected to properly and safely use: –Knives –Blenders –Slicers –Food processors –Computer/POS systems

Equipment/Machinery Do not use equipment you are not trained on. Ask for assistance when machines are not performing properly. Know the pieces and specifications of the machines you will be using.

Floors/Doors/Exits Know where to find exits Floors will be slippery when wet and a sign is mandatory after mopping Know what doors to use for in/out as to not hit other servers/employees

Chemical Safety Know where MSDS manual is kept and how to read the information. Do not mix chemicals. Do not leave chemicals on work areas or in unapproved containers.

Ergonomic Hazards- Lifting Bend at the knees Do not reach in front of customers to pour or serve, pull the glass/dish in front of you. Serve at the person instead of over the person when possible. Do not lift/move heavy objects alone, get help

Infectious Disease Wash hands properly before touching any food or utensils Avoid cross contamination by ensuring sanitary conditions Do not come to work if sick. Wear gloves when appropriate. Cover wounds

Fire Safety Safe fire prevention practices include: know and follow the fire safety procedures in your workplace know how to safely use fire extinguishers if you are expected to use them know fire alarm locations

Electricity Danger can come from: using worn or damaged electrical cords, and outlets unsafe work practices using improperly wired or ungrounded outlets To help avoid electrical hazards and accidents do not plug in electrical equipment with wet hands or while touching a wet surface use outlets that have a ground fault circuit interrupter (GFCI)

Robbery/Bomb Scare Any suspicions – Call for HELP Do not try to be a hero, it is not worth your life – do not argue with the person. Avoid counting money in front of anyone Do not go outside with your bank Try to leave the building with another person

Angry/Threatening Customers Try to make the customer happy before it escalates to angry/threatening. Talk and act calmly and rationally as to not further excite the customer. Try to have a co-worker present for witness. Get a supervisor at the first indication of trouble. Do not be afraid to ask the customer to leave Do not be afraid to call the police

How to report an injury and to whom? Tell your supervisor immediately about any injury even if you think it is minor or ‘no big deal.’ Do not touch anything in the surrounding area. If the injury is severe wait for a person trained in first aid. Do not touch or try to move an injured person. Gloves MUST be worn in the presence of bodily fluids

Post Test If Someone is bleeding hold there wound with your hand. T/F Tell an angry customer to get lost. T/F If a piece of equipment is not working ask for help. T/F Washing hands can prevent disease. T/F If a chemical accident happens I need to get the MSDS binder T/F

Post Test Answers 1-F 2-F 3-T 4-T 5-T

Safety Web Resources enworkers.htmlhttp:// enworkers.html enWorkershttp:// enWorkers