2. Safety Procedures in the Workplace A guide for new employees at Hi Tech Photo Phyllis M. Montuori L. A. Wilson Tech Work Based Learning Coordinator

3. Pre - Test Knowledge for the Working Teenager Answer true or false in the space provided 1. Nearly 200,000 teens in the U.S. are injured on the job every year? ____ 1. Nearly 200,000 teens in the U.S. are injured on the job every year? ____ 2. There are laws to protect teen workers? ___ 2. There are laws to protect teen workers? ___ 3. There are hazards at most jobs? ____ 3. There are hazards at most jobs? ____ 4. Teens frequently think its their fault if they get hurt, rather than focusing on the hazards that cause injury. _____ 4. Teens frequently think its their fault if they get hurt, rather than focusing on the hazards that cause injury. _____ 5. Employers have no responsibility in making 5. Employers have no responsibility in making workplaces safe for workers. ______ workplaces safe for workers. ______

4. Pre - Test Answers for the Working Teenager 1. Nearly 200,000 teens in the U.S. are injured on the job every year? TRUE every year? TRUE 2. There are laws to protect teen workers? TRUE 3. There are hazards at most jobs? TRUE 4. Teens frequently think its their fault if they get hurt, rather than focusing on the hazards that cause injuries. rather than focusing on the hazards that cause injuries. TRUE TRUE 5. Employers have no responsibility in making workplace safe for workers. FALSE safe for workers. FALSE

5. Training Tasks Photo Store Personnel Customer Service is our main objective Remember: Photo processing is the primary product that we are selling Point of sale impulse items are a way to increase your sales dollars

6. Training Objective Your responsibility breakdown – Front Counter Sales Receive film for processing Take negatives for reprint orders Demonstrate the use of the e box (for customers bringing in digital media for photographic prints)

7. Computerized Cash Register Training: You will be trained in using the computerized cash register It keeps track of individual accounts, club members and the discounts they receive

8. Sales Training includes: Alphabetically filing customers completed photo finishing and reprint orders Being able to FIND completed orders is essential

9. Photographic sales includes : Using a Polaroid camera to photograph and process passport photos (following Federal sizing regulations is very important) (following Federal sizing regulations is very important)

10. Portrait Studio Training: Portrait Studio Training: Set appointments for the portrait studio Assist in the actual photo shoot Be able to help with fussy clients Show clients completed proofs Sell packages/Take orders

11. What do you have to wear? Hi Tech Photo employees are provided with a Hi Tech Photo polo shirt Neat and clean jeans, chinos or a skirt Personal grooming must be attended to Keep jewelry to a minimum – at managers discretion

12. Safety Equipment Gloves when handling garbage Non-skid shoes only Goggles or protective eye gear when pouring chemicals CAUTION floor marker if mopping the store floor

13. Tools of the Trade Equipment and Machinery Computerized cash register Film processing machine Print processing machine e box Digital cameras 35 mm film cameras Photographic Supplies

14. Electrical Considerations Use proper precautions when dealing with electrical connections Exercise care in running wires across the shop floor Be aware of the different processing machines and the liquids they contain Know where the on/off switches are located

15. Floors, Doors and Exits Know location of all store exits In case of emergency, be able to direct customers to the exits Keep fire doors closed Make sure that pathway to fire exits is clear and accessible Fire exits should not be locked during hours of store operations

16. Chemical Hazards Powders, dusts, gases, vapors, liquids The machines that process the film and the prints utilize chemical compounds The mixing and filling of chemical reservoirs falls under the jurisdiction of a manager Use caution when you are in the area of a machine that is being serviced Cleaning fluids

17. Ergonomic Hazards - Lifting Use equipment supplied such as hand trucks to move heavy packages. Bend at the knees when lifting Make sure that you have a good grip on awkward items If you have back problems, use a back support brace

18. Infectious Disease Wash hands frequently especially after handling money Stay home if you have a fever Cover nose and mouth when sneezing or coughing Use common sense in not spreading disease

19. In Case of Fire REMAIN CALM Call 911 Know where the fire extinguisher is kept Know the telephone number of the local police precinct Know the street address of the store (including the cross street) Calmly ask customers and co-workers to leave the store.

20. Personal Safety Issues - In case of robbery or bomb scare If you see something that is suspicious, contact your manager immediately. REMAIN CALM In case of a robbery, give the person whatever they ask for…your life is more important than the cash drawer. If you suspect there is a bomb scare calmly ask the customers to leave the store Be observant – you will be able to give police an accurate description of any situation

21. Angry Threatening Customers Try to diffuse the situation…REMEMBER the customer is always right. If the customer is irate, get your manager or supervisor to help you Do not engage in futile word exchanges Always remain professional

22. How to report an injury Accidents happen. The possibility for a work related injury always exists even if you are a well-trained employee. Report all incidents immediately to your supervisor or manager Fill out an accident/incident report

23. Post test Answer the following true or false questions 1. A well trained employee is more comfortable and confident doing their job? doing their job? 2. Safety is everyones concern? 3. Its no big deal if you have misfiled a customers photo order? 4. There is no benefit in knowing the exact street address and the cross streets of the store? cross streets of the store? 5. In case of robbery, try to talk the thief out of the attempted robbery plan?

24. Post Test Continues 6. It is your job to debate with an angry customer? 7. If you are injured on the job and you tell your friend who works with you, thats good enough? with you, thats good enough? 8. Hi Tech Photo expects you to follow the stated dress code? 9. Slippery floors and lifting heavy objects are examples of health hazards? hazards? 10. There are laws to protect a teen workers rights?

25. Post Test The Answers 1. A well trained employee is more comfortable and confident doing their job? TRUE doing their job? TRUE 2. Safety is everyones concern? TRUE 3. Its no big deal if you have misfiled a customers photo order? FALSE FALSE 4. There is no benefit in knowing the exact street address and the cross streets of the store? FALSE cross streets of the store? FALSE 5. In case of robbery, try to talk the thief out of the attempted robbery plan? FALSE

26. Post Test 6. It is your job to debate with an angry customer? FALSE 7. If you are injured on the job and you tell your friend who works with you, thats good enough? FALSE with you, thats good enough? FALSE 8. Hi Tech Photo expects you to follow the stated dress code? TRUE 9. Slippery floors and lifting heavy objects are examples of health hazards? FALSE hazards? FALSE 10. There are laws to protect a teen workers rights? TRUE

27. Safety Web Resources www.youth2work.gov/ www.osha-slc.gov/as/opa/worker/index.html www.cdc.gov/niosh/topics/youth/ www.safeteen.org/ www.worksafebc.com/ www.nycosh.org/

28. QUESTIONS????? Please call: Phyllis M. Montuori Work Based Learning Coordinator L.A. Wilson Tech – Western Suffolk BOCES 17 Westminster Avenue Dix Hills, NY 11754 (631) 667- 6000 ext 369 pmontuor@wsboces.org