Learning Session 2 Welcome Back! – DAY TWO Improving Patient Care Learning Session 2 Welcome Back! – DAY TWO Commitment to Excellence!! April 27, 2011

Learning Session Objectives: DAY TWO Learning Great Ideas From Others Share Senselessly! - Story Board Rounds & Ring of Knowledge Model for Improvement: Accelerating Improvement Virtual Site Visit – Clinica Campesina Family Health -Illustrate success in patient, family, and community health outcomes. Office Efficiency Patient Centered Medical Home Behavioral Health Integration Group Visits Team Meeting 3 – Virtual site visit debrief Begin Action Plans for Action Period 2.

Worksheet for Team Meeting 3: High Leverage Changes Observations Ideas

Worksheet for Team Meeting 3: Feedback Questions Topics for follow/up and/or additional information

Faculty Disclosure Statement As a provider accredited by ACCME, ANCC, and ACPE, the IHS Clinical Support Center must ensure balance, independence, objectivity, and scientific rigor in its educational activities.  Course directors/coordinators, planning committee members, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity.  Safeguards against commercial bias have been put in place.  Faculty will also disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentation.  Disclosure of this information will be included in course materials so those participating in the activity may formulate their own judgments regarding the presentations.  The course directors/coordinators, planning committee members, and faculty for this activity have completed the disclosure process and have indicated that they do not have any significant financial relationships or affiliations with any manufacturers or commercial products to disclose, with no exceptions.

Disclaimer Accreditation applies solely to this educational activity and does not imply approval or endorsement of any commercial product, services or processes by the CSC, IHS, the federal government, or the accrediting bodies.

Accreditation The Indian Health Service (IHS) Clinical Support Center is accredited by the Accreditation Council for Continuing Medical Education to sponsor continuing medical education for physicians. The IHS Clinical Support Center designates this educational activity for a maximum of 14 ¼ AMA PRA Category Credit(s)™.  Physicians should only claim credit commensurate with the extent of their participation in the activity. This Category 1 credit is accepted by the American Academy of Physician Assistants and the American College of Nurse Midwives. The Indian Health Service Clinical Support Center is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. This activity is designated 14.25 contact hours for nurses.

IPC3 Collaborative: Learning Session 2 Continuing Education Instructions Complete the Continuing Education Claim Sheet located in your Learning Session 2 folder and turn in to the registration desk by Thursday, April 28th. Complete the Survey Monkey Evaluation – web link will be send via email on Friday, April 29th. CE certificate will be mailed to the address identified on the CE claim sheet.

Learning Great Ideas From Others

LISA LYLE Lyle

Behold the Power of Teamwork! Greatest accomplishments: By proactive people pulling together for a common good. Winner, superstar, great achievers Rising to level of interdependent thinking can be challenging and difficult. Even more important as you begin to implement and spread! Winner/Coach Superstar/Role model Great achievers/caring people offering encouragement support and able assistance Looking beyond oneself, asking for help or accepting help can feel risky. Not given life to simply take from one another…we are here to give. Mission is to offer our gifts to benefit one another and to create mutual gain. Called teamwork, a win/win mindset taking us to new heights.

BUILD FOR YOUR TEAM A FEELING OF ONENESS, OF DEPENDENCE ON ONE ANOTHER AND OF STRENGTH TO BE DERIVED BY UNITY. Vincent Lombardi