Making a Difference | Right From the Start Staff and Management New Hire Onboarding Welcome Packet

Congratulations and Welcome to ABM Scott Salmir’s quick “Welcome” blurb

What’s inside or “table of contents” Agendas Day One Week One Safety introduction Helpful resources Useful links Useful phone numbers Important dates and upcoming meetings

Day One Agenda Meet and greet Technology Meet team and walk site Safety evacuation information Orientation to the area (what’s in and around the site) Gym access Where to eat in/around the site Introduction to leadership within the site and the organization This may spill over into the week or upcoming weeks Technology Set up voicemail, email, etc. Mpower, ConnectX, ABM.com/ and ABM news, Yammer Job specific applications

Week One Agenda Review the ABM New Hire Welcome packet Frequently used phone numbers and links Safety 411 ABM news and updates 2020 Vision ABM Cares HR, Payroll, Benefits information New Hire company orientation helpful links HR ABM; What we do and our capabilities Safety

Week One Agenda Discuss self-paced learnings HR, company and capabilities, and safety Other resources and tools needs Personals goals and initiatives New Hire Immediate Departmental Immediate Long-term vision (individual, departmental, ABM) Org Chart Position background Departmental goals and initiatives

Week One Agenda Direct reports Schedule upcoming meetings and calls Schedule team meeting Intro to GPS Schedule 1:1 meetings Workflow Goal/Objectives Schedule upcoming meetings and calls 1:1 check-in’s with manager Team check-in’s Meetings with functional leaders and various department heads Upcoming events

Safety is Our Top Priority! There is nothing that is more important than your safety. We want you to go home in the same shape in which you came to work. And we need your help, so please make sure you understand the following. If you have an accident at work, you must report it immediately to your manager; no exceptions. Day or night! Never forget about safety while doing your job. There is nothing more important than your safety! Don’t get caught up in the moment or task and make an unsafe, bad decision. If you do not feel safe, speak up! Immediately tell your manager

Safety is Our Top Priority! And we need your help, so please make sure you understand the following. Always be aware of what is going on in the workspace around you. If something or someone is NOT safe, report this immediately to your manager (or another manager if yours is not available). Ask for assistance with lifting, pushing or pulling while doing your job if you cannot do it alone. Assess the task prior to starting to determine what help or assistance will be needed to do the job safely. Always look out for your safety and the safety of those around you. Don’t take short cuts or use malfunctioning equipment. If you see something, say something! If you are not trained or in any way feel unsafe about a task, you are encouraged and expected to immediately stop and say something. Again, there is nothing more important than your safety!

Safety Videos Safety Introduction Safety: Part 1 Safety: Part 2 Safety: Part 3 Safety: Part 4 Safety: Part 5 You can also visit Safety on ConnectX to access various safety resources such as posters, trainings, monthly safety talks and regulatory information and updates.

Important Phone Numbers Manager’s contact information: Frequently requested numbers Nurseline: 888-840-4148 and choose option 1 Payroll: local HR admin is your best resource/contact Benefits: 888-351-4003 IT: 800-470-4357 Safety hotline: 866-208-2441 Ethics Point hotline: 877-253-7804 Organizational chart Calendar of upcoming events Meetings, Trade shows, workshops, company events

Important links Doculivery: www.doculivery.com/abm Username is first initial + last name + last four of your social Password is the last 6 of your SS# ABM Benefits: benefits@abm.com Employment and wage verification: www.inverify.com Company code is 112200 IT help and support: servicecoordinator@abm.com theSHELF: www.theshelf.abm.com Wells Fargo/expenses: multiple links available Concur travel coordinator: www.concursolutions.com Most of these numbers, links and additional information can be located on ConnectX (www.connectx.abm.com) using the Search feature.

Technology Tutorial Citrix ConnectX Mpower ABMCares Credentials provided Create approved email signature ConnectX Mpower TERS ABMCares theSHELF (marketing collateral) ABM Media library Concur Solutions (travel) Wells Fargo (expense reporting) Doculivery The Learning Spot (“TLS”)

Stay Connected Facebook: ABMIndustries Twitter: @ABMFacilityServ LinkedIn: ABM Industries Yammer Get connected; this is a great way to learn more about us, all that we do, and the great things that happen every day here at ABM.

Employee News and Resources Employee news and announcements ABM community involvement Messages from the CEO Real-time stock info 2020 updates Quick links: Employee discounts Wells Fargo Concur travel TLS ConnectX/Mpower Yammer Human Resources

2020 Vision | PVM 2020 Timeline and Video When Scott Salmirs took over as CEO, he knew we had significant unrealized potential for growth. Through many interviews with our clients and employees and in partnership with Boston Consulting Group, here’s what we determine that looked like: Clients - solutions that are specifically developed for their industry and lower operating costs. Employees – want better training, tools, communication and teamwork. Most importantly, they want to have fun, to win and be part of a great company. Shareholders – improved EBITDA. We know we’ve succeeded when our clients feel ABM is critical to their success, our employees believe ABM is a great place to work, and targeted investors are excited to invest in ABM.

2020 Vision | PVM We have realigned our core Purpose, Vision, and Mission (PVM) to the company we are today, in order to support our 2020 Vision and beyond. Essentially, our PVM is our ‘North Star”, a fundamental guideline for ABM to provide context for all our business, operational, employee, and client decisions. Purpose To take care of the people, spaces, and places that are important to you Vision To be the clear choice in the industries we serve through engaged people Mission To make a difference, every person, every day Core Values Respect, Integrity, Collaboration, Innovation, Trust, and Excellence

ABMCares ABMCares is a voluntary company-wide program that supports and encourages eligible employees to give back to their local communities and get involved where they live, work, and play through volunteering, donating, and participating in wellness events. a matching program for charitable donations; a paid day (8 hours) off to volunteer; and an ABMCares Card worth $100 to donate to the charity of your choice for every 10 hours volunteered.

ABM Cares ABMCares is a company-wide program that supports and encourages staff and management employees to give back to their local communities and to engage in activities that contribute to their overall well-being. We provide you with the necessary tools to reach your philanthropy and wellness goals. Matching financial contributions up to $1000 per employee * One paid day off each year to volunteer * An ABMCares Card worth $100 every time they volunteer and log 10 hours. Money to be donated to their charity of choice. * * ABMCares website for further details and guidelines.

Benefits ABM offers Staff and Management employees and their eligible dependents the following benefits: Medical, Dental and Vision (with mail order pharmacy) Health Care Flexible Spending Account (FSA) Basic Life and AD&D (2x annual) Additional Life and AD&D Insurance available Business Travel Accident Insurance Short Term Disability Long Term Disability 401(k) Employee Savings Plan Employee Stock Purchase Plan (ESPP) Employee Assistance Program (EAP) Marketplace Mall (ABM employee discount program) Please reference your benefits information and SPD for additional information. Questions can be directed to our Benefits department at benefits@abm.com or 888-351-4003. Highlight this is for Staff and management positions, not hourly. While hourly could potentially have benefits, it is not common and largely contract-based Union specified, if provided.

Marketplace Mall Your one stop shop for voluntary benefits and discounts. Marketplace Mall offers you employee discounts on products and services – auto, electronics, travel/leisure, home insurance, and flower deliveries, just to name a few. www.beneplace.com/abm Apple Ford Verizon AT&T Cirque du Soleil Turbo Tax Travelers 1-800-FLOWERS Diapers.com Brooks Brothers Six Flags Costco Disney World Movie Tickets Sam’s Liberty Mutual Moving Services/Rentals LA Fitness Hotel and Car Rentals Testing Prep/Tutorials/Games Office Supplies Budget – up to 15% discount, LA Fitness – no initiation/$30mo., Apple – no shipping over $50 Brooks Bros – 15% discount, Auto Buying program, discounted hotel reservations (ski resorts right now), up to 30% on movie tickets

Solve One More (“SOM”) Chat with clients & others about potential facility problems Enter the leads at abm.com/sellabm or call 1-855-SolveABM Client signs agreement to have ABM solve their problem Review flowchart and remind employees the 855 toll-free number is for field personnel that don’t have computer access Employee that provided lead receives $$$ and recognition!

Doculivery The ABM On-line Pay Advice portal is a convenient employee self service tool to allow ABM employees the ability to access their Pay Advice information at any time. This service allows you to view current and previous pay advices. ABM employees can access the website from work, home, or any Internet access that you feel most comfortable. You may elect to have it securely emailed to you as well. Two ways to access your online pay stubs: ConnectXQuick Links, Applications, Doculivery Online at doculivery.com/abm Logging in for the 1st time, your username is first initial + last name + last four of your social. Your password is the last 6 of your social www.doculivery.com/abm– for all ABM Employees except Airserv www.doculivery.com/airserv – for Airserv Employees

Wage and Income Verifications ABM uses InVerify for employment and wage verifications. Verification includes: Employment history - Dates of employment (hire and term date if applicable), and Wage information Employees will need to provide the following information to requestor: ABM company code - 112200 Employee social security number Note: If you are not registered on InVerify's website, you will need to log on to www.Inverify.net and follow steps outlined before access is granted. InVerify Support# is 866-295-7363.

Business Conduct and Code of Ethics At ABM, we believe there is no other way but the right way! Our Code of Business Conduct provides guidelines relating to ethical issues you might face as an employee. Below is a sampling of related policies. Make yourself aware of these and be able to share with your down line as well. They are in your handbook (Connect X under Policy Portal) and via the links below. Anti-harassment Information systems Harassment and workplace violence Compliance hotline Social media Gift and entertainment Travel Link to review some more common and very important conduct and ethics topics.

ABM’s Commitment to You The Compliance Hotline is a toll-free, confidential, third party service set up for employees to report possible violations of the law, this Code or other ABM policies. The Hotline is staffed 24 hours a day and calls can be accepted in any language. Callers may make reports anonymously if they choose. The Compliance Hotline can be reached at 1-877-253-7804. Reports are also accepted online at abmhotline.ethicspoint.com. All calls and online reports will be promptly forwarded to ABM’s Corporate Headquarters for investigation and review. Employees may also report issues or problems by mail to ABM Compliance, ABM Industries Incorporated, 551 Fifth Avenue, Suite 300, New York, NY 10176. Concerns, when possible, should be discussed with immediate supervisor, however, if this is not possible or appropriate, employee may utilize the Compliance Hotline.

ABM at a Glance

ABM.com Our company Our locations Our Core Values Meet our leaders Awards and recognition Our sustainability commitment Safety, health and environment Careers at ABM ABMCares Press releases and investor relations

Where We Are Commercial Buildings – learn more about commercial buildings Aviation – learn more about aviation Data Centers – learn more about data centers Education – learn more about education Healthcare – learn more about healthcare Industrial and Manufacturing – learn more about I&M Sports & Entertainment – learn more about S&E Other industries – learn more about other environments such as: Retail Mission Critical Improvement Districts Hospitality Biopharma Banking and Financial

What We Do Janitorial – learn more about janitorial Facilities Engineering – learn more about engineering Mission Critical – learn more about mission critical HVAC and Mechanical – learn more about HVAC and mechanical Energy – learn more about energy Electrical – learn more about electrical Parking and Transportation– learn more about parking and transportation Landscape – learn more about landscape Specialty Services – learn more about specialty services Integrated Facility Solutions – learn more about IFS See IFS example on next slide

IFS Example | Aviation Example Aviation: Can offer 6 services (or more…TAGS) - Become deeply integrated with the customer, have more value to offer the customer, understand the clients business better so giving them customized solutions, and improve margins due to services mix and higher-margin services.

Shared Services Model Shared Services Aviation Business & Industry Education Healthcare High Tech ABM Technical Services Shared Services Finance – Dedicated resources, best practices, consistency and shared resources HR – Dedicated resources, employee empowerment, talent and L&D Legal – Centers of Excellence, legal compliance and standardization Marketing – Dedicated resources, executive marketing, communication and brand alignment 2020 brought about a transformation of a few of our key business functions: Finance, Marketing, HR and Legal. This is an entire organizational alignment process. Our Business Functions will provide resources and services to each of our Groups, in line with their business strategy and operational goals. *Note that we are in the process of divesting our Government Services and ABES is now ABM technical Solutions.