NANC Report Numbering Oversight Working Group (NOWG) June 30, 2016 Co-Chairs: Laura Dalton, Verizon Karen Riepenkroger, Sprint 06/30/2016

Contents 2015 Performance Reports and Surveys for NANPA and PA 2015 NANPA Performance Report 2015 PA Performance Report NANPA and PA Change Orders Meeting Schedule NOWG Participating Companies 06/30/2016

Summary 2015 Performance Reports for NANPA and PA The annual performance assessment for the NANPA and PA is based upon: 2015 Performance Feedback Surveys Monthly Reports Annual Operational Reviews NOWG observations and interactions with the NANPA and PA 06/30/2016

Summary 2015 Performance Surveys The NOWG conducts three annual performance surveys: NANPA PA RNA In 2015, each survey had a single survey question per function and a single comment section at the end of each survey. The rating categories were: Met or Not Met. There was also a N/A category if there was no interaction with the NANPA, PA, or RNA. 06/30/2016

Summary 2015 Performance Surveys Definition of Each Rating Category Satisfaction Rating Used when the NANPA, PA, RNA... MET Performance was competent and reliable Decisions and recommendations were within requirements NOT MET Performance was unreliable and commitments were not met Decisions and recommendations were inconsistent with requirements 06/30/2016

Summary 2015 NANPA Survey Respondents The total number of respondents to the 2015 NANPA Survey was consistent with the total from 2014. The following chart reflects the trend of respondents since the inception of the NANPA performance survey: 06/30/2016

Summary 2015 NANPA Survey Results Each section in the 2015 NANPA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A CO Code (NXX) Administration 58 10 NPA Relief Planning 61 7 NRUF 62 6 Other NANP Resources 46 22 NANP Administration System (NAS) 65 3 NANPA Website and Reports  4 2 NANPA Industry Activities 44 24 Overall Assessment of the NANPA 06/30/2016

Summary 2015 NANPA Survey Results The following is a summary of written comments that were provided by survey respondents: Significant praise for the NANPA staff was a consistent theme in the survey. The comments included praise for individual staff members and appreciation for the quality of service provided by NANPA. The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the NANPA staff: Dedicated, helpful, knowledgeable Responsive, prompt, pleasant, informative Always ready to help, go out of their way Show expertise and professionalism   06/30/2016

Summary 2015 NANPA Survey Results Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the NANPA. Suggested improvements pertained to the NANPA website and on-line NRUF reporting. 06/30/2016

Summary 2015 NANPA Performance Report NOWG Observations After thoroughly reviewing the NANPA survey responses, the NOWG concluded that the survey’s quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA. The NANPA actively participated in industry forums, and promptly addressed issues brought to their attention. The NANPA also promptly addressed suggestions made by the NOWG. As in previous years, the NANPA has continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved. 06/30/2016

Summary 2015 NANPA Performance Report NOWG Observations – Highlights NANPA performed significant work helping service providers resolve discrepancies on codes, and worked with regulators to recover or transfer abandoned codes. Initiated a significant project to reclaim 555 line numbers not in service. Updated internal Help Desk M&Ps, and continued ongoing code administrator training, including procedures for processing applications from interconnected VoIP providers. Implemented several NAS and website enhancements. Provided industry leadership and support in multiple NPA relief planning activities. 06/30/2016

Summary 2015 NANPA Performance Report The NANPA’s rating for the 2015 performance year was determined by consensus of the NOWG to be Met. 06/30/2016

Summary 2015 NANPA Performance Report NOWG Suggestions The NOWG makes the following recommendations for NANPA’s consideration: Continue to proactively search for ways to improve processes, educate customers, and enhance system functionality. Make information on the NANPA website easier to locate by reviewing its design and enhancing the website search function. Review the existing NRUF training videos for possible upgrades to support training for new VoIP providers and overall NRUF refresher training for service providers, with a focus on the submission of NRUF forms online. Also consider offering webinar NRUF training. Add verbiage to the “Getting Started with CIC Assignments” document posted on the NANPA website to convey the message that OCNs and CICs are not interchangeable, and CICs are not contained in the LERG. 06/30/2016

Summary 2015 PA Survey Respondents The total number of respondents to the 2015 PA Survey was down from 2014. The following chart reflects the trend of respondents since the inception of the PA performance survey: 06/30/2016

Summary 2015 PA Survey Results Each section in the 2015 PA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A Pooling Administrator (PA) 78 1 Pooling Administration System (PAS) 71 8 PA Website 76 3 Miscellaneous PA Functions 73 5 PA Industry Activities 57 22 Overall Assessment of the PA 79 06/30/2016

Summary 2015 PA Survey Results The following is a summary of written comments that were provided by survey respondents: Significant praise for the PA staff was a consistent theme throughout the survey. Comments included praise for individual staff members and appreciation for the quality of service provided by the PA. The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the PA staff: Prompt, responsible, polite Knowledgeable, patient, helpful Courteous, eager to assist Professional, informative, supportive 06/30/2016

Summary 2015 PA Survey Results Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the PA. Suggested improvements were related to additional PAS enhancements.   06/30/2016

Summary 2015 RNA Survey Respondents The total number of respondents to the 2015 RNA Survey was down from 2014. The following chart reflects the trend of respondents since the inception of the RNA survey. 06/30/2016

Summary 2015 RNA Survey Results Each section in the 2015 RNA survey had one question and the respondents provided the following aggregated response ratings: Section Met Not Met N/A Routing Number Administrator (RNA) 8 4 Routing Number Administration System (RNAS) 9 3 RNA Website 10 1 RNA Industry Activities 6 Overall Assessment of the RNA 11 06/30/2016

Summary 2015 RNA Survey Results The following is a summary of written comments that were provided by survey respondents: Praise for the RNA staff was a consistent theme throughout the survey. In several cases, the comments provided praise for individual staff members and appreciation for the quality of service provided by the RNA. The following adjectives and phrases were used by respondents to describe their experiences in working with the RNA staff: Timely, great service Exceptional, helpful, responsive Always available to assist and provide information Consistently goes above and beyond 06/30/2016

Summary 2015 RNA Survey Results The RNA survey respondents did not provide any comments suggesting improvements, indicating no consistent performance issues for the RNA.   06/30/2016

Summary 2015 PA Performance Report NOWG Observations After thoroughly reviewing the PA and RNA survey responses, the NOWG concluded that the surveys’ quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the PA and RNA. The PA and RNA actively participated in industry forums, and quickly addressed issues brought to their attention. The PA continued to demonstrate their ability to handle the large volume of block applications, while simultaneously completing special projects. 06/30/2016

Summary 2015 PA Performance Report NOWG Observations - Highlights The PA processed the highest quantity of Part 3s since the start of Pooling. Rolled out the new PAS in January with minimal issues. Created three new training videos, including two for service providers and regulatory users about the enhancements implemented in the new PAS. Performed significant work in preparing for interconnected VoIP providers to obtain resources directly, including updating guidelines and forms, as well as the associated processes. 06/30/2016

Summary 2015 PA Performance Report The PA’s rating for the 2015 performance year was determined by consensus of the NOWG to be Met. 06/30/2016

Summary 2015 PA Performance Report NOWG Suggestions The NOWG makes the following recommendations for the PA’s consideration: Continue to have internal training sessions with the PA and RNA personnel to ensure consistency in understanding the processes when responding to service providers and regulators. Create a Program Improvement Plan (PIP) document to capture and track performance improvements suggested by the NOWG, to be discussed during the monthly joint meetings with the NOWG. Create training videos for p-ANI applicants, such as a video similar to the PA’s “New to Pooling Quick Start” video, or a video on how to locate FCC license information. Consider creating additional training videos that would assist p-ANI applicants/assignees as needed. Continue to provide high quality service to the industry. 06/30/2016

2015 NANPA and PA Performance Reports The NOWG requests NANC approval of the NANPA and PA Performance Reports and requests the NANC Chair to transmit to the FCC. 06/30/2016

Scheduled Implementation Date NANPA Change Orders Change Order Number Date Filed Summary NOWG Status FCC Action Scheduled Implementation Date 2 05/22/2015 INC Issue 794: Update 555 NXX Assignment Guidelines to Reflect a Moratorium on New Assignments NOWG Recommendation to Approve sent to FCC on 05/29/2015 Approved on 06/17/2015 NOWG continues to monitor NANPA’s activities with the 555 NXX Resource 3 09/22/2015 NANP Administration System (NAS) NRUF Updates NOWG Recommendation to Approve sent to FCC on 09/28/2015 Pending Tentative – 2nd Half 2016 4 01/03/2016 INC Issue 497: Identify Changes to INC Guidelines Based on NANC’s Report and Recommendation, VoIP Service Providers’ Access Requirements for NANP Resource Assignments (July 19, 2005), and FCC Order 15-70 (June 22, 2015) and INC Issue 797: Updates to the INC Guidelines Forms NOWG Recommendation to Approve sent to FCC on 01/11/2016 Approved on 02/11/2016 Implemented 04/22/2016 06/30/2016

Scheduled Implementation Date PA Change Orders Change Order Number Date Filed Summary NOWG Status FCC Action Scheduled Implementation Date 1 11/10/2015 Move RNAS and PAS into the Cloud NOWG Recommendation to Approve sent to FCC on 11/18/2015 Approved on 12/04/2015 RNAS Implemented 02/20/2016 PAS Implemented 06/11/2016 2 12/29/2015 Changes to INC forms based on INC Issue # 497: VoIP Service Providers’ Access Requirements for NANP Resource Assignments and INC Issue # 797: Updates to the INC Guideline Forms 01/11/2016 Approved on 01/28/2016 RNAS Implemented 05/20/2016 3 03/07/2016 Addressing the iconectiv proposals for connection to the PAS (Addresses PA support for and during the NPAC transition) NOWG Recommendation to Not Approve sent to FCC on 4/26/2016 Pending TBD 3A Revised 06/22/2016 Specifications for API (Change order is only for the PAS API specifications for the NPAC transition) NOWG Recommendation to Approve sent to FCC on 06/24/2016 06/30/2016

NOWG Upcoming Meeting Schedule – 2016 Month Activity July 22 PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr * August 16 September 27 * NOWG-Only Monthly Call following Calls with the NANPA and PA 06/30/2016

NOWG Meetings Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list. Contact the NOWG Co-Chairs for complete meeting or conference call details: laura.r.dalton@verizon.com karen.s.riepenkroger@sprint.com NOWG meeting notes and documents are posted at www.nanc-chair.org 06/30/2016

NOWG Participating Companies AT&T CenturyLink Cox Communications Pennsylvania Public Utilities Commission Sprint T-Mobile USA Verizon XO Communications 06/30/2016