Communication skills

Overview What is communication skills? Elements of communication. Communication process Types of communication. Ways to communicati. Forms of communication. Communication networks Importance of communication. ABC of communication. 7 C’s of communication. 4 S’s of communication.

What is communication skills? Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another. Communication constitutes Reading, Writing, Speaking & Listening Skills.

Communication skills comprises Writing skills-9% Listening skills-45% Speaking skills-30% Reading skills-16%

Elements of communication Sender Encoding Message Channel / medium Receiver Decoding Noise Feedback

The Communication Process Model

Communication channels Channel choices In person Telephone Email Written Third party

Types of communication 1. Verbal communication Oral Written 2. Non-verbal communication

Common ways to communicate Visual Images Spoken Word Written Word Body Language

Forms of communication General & technical Formal & Informal External & Internal Interpersonal & intrapersonal

Communication networks Vertical network Upward Downward Horizontal network Diagonal network

Hierarchy levels Downward Comm. Upward Comm. Horizontal Comm.

Importance of effective communication Saves time Coordinating Collating Issuing instruction Improves listening, speaking and writing skills Convincing Persuading

Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions Cultural differences

ABC of communication Accuracy Brevity Clarity

7 C’s of communication C’s Relevance Credibility Courtesy Clarity Correctness Consistency Concreteness Conciseness Builds trusts Improves relationships Makes easy Builds confidence Introduces stability Reinforces confidence Saves time

4 S’s of communication S’s Relevance Shortness Simplicity Sincerity Strength Economizes Impresses Convinces appeals

Success for YOU… …in the new global and diverse workplace requires excellent communication skills!

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