1. Technical and Business Communication

2. What is Technical Communication
The process of transmitting facts and information to a defined audience for a specific purpose.
Taking complicated subject matter and transforming it into easy to understand information for the reader.
Technical writers present information in science, electronics or other technical areas backed up by data and facts.

3. What do Tech Writers create?
User manuals
System manuals
Step-by-step procedures
On-line help
Training manuals
Quick-reference guides
How-to video scripts

4. Factors to Consider in Technical Communication
Audience
Purpose
Format
Style

5. Audience Different backgrounds. Different levels of understanding.
Different information needs.

6. Purpose
Inform.
Explain.
Describe.
Persuade.
Request for Action.

7. Format Reports or documents Record – keeping forms Instructions
Lab reports, proposals, etc.
Record – keeping forms
Expense sheets, troubleshooting logs).
Instructions
User guides, Online help, Training Manuals.
Presentations

8. Style Jargon. Structure and Format.
Sentences that get straight to the point.
Functional, exact and clear words.
Short paragraphs with each paragraph focused on one idea.
Visible organization.

9. Types of Audience Technical Audience. Semi-Technical Audience.
Nontechnical Audience.

10. Understanding Business Communication
Communication is the process of sending and receiving messages.

11. BENEFITS Of EFFECTIVE COMMUNICATION
Quicker
Problem
Solving
Stronger
Decision
Making
Stronger
Business
Relationships
Increased
Productivity
BENEFITS Of
EFFECTIVE
COMMUNICATION
Satisfied
Stakeholders
Steadier
Workflow
Promote
Products
Enhanced
Image

12. Types of Communication
Internal Communication
Formal Communication Network
Upward Flow
Downward Flow
Horizontal Flow
Informal Communication Network
Grapevine
External Communication
Formal Outside Communication
Informal Outside Communication

13. The Communication Process
Phase 1:
Sender has an idea
CHANNEL
AND
MEDIUM
Phase 6:
Receiver sends
feedback
Phase 2:
Sender encodes idea
Phase 5:
Receiver decodes message
Phase 3:
Sender transmits message
Phase 4:
Receiver gets message

14. Communication Barriers
Perceptual Differences
Restrictive Environments
Distractions
Deception

15. Overcoming Communication Barriers
Adopt an Audience Centered Approach.
Foster an Open Communication Climate.
Create Lean, Efficient Messages.
Commit to Ethical Communication.

16. Communicating Across Cultures
Intercultural Communication
The process of sending and receiving messages between people from different cultural backgrounds.
Market Globalization
The increasing tendency of the world to act as one market.
The Multicultural Workforce
Cultural Diversity

17. Develop Effective Intercultural Skills
Improve written skills
Use plain English.
Avoid slang and jargon.
Be brief.
Use short paragraphs.
Improve oral communication skills
Speak clearly.
Look for feedback.
Rephrase where necessary.
Adapt.