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Synopsis  What a PBX telephone System is, and how it Works What a PBX telephone System is, and how it Works  Why Your Business Needs a PBX Telephone System Why Your Business Needs a PBX Telephone System  What You Need to Know about PBX Telephone Systems What You Need to Know about PBX Telephone Systems  Five Benefits of PBX Telephone Systems Five Benefits of PBX Telephone Systems  The Benefits of a Hosted PBX Telephone System The Benefits of a Hosted PBX Telephone System  Ways to Utilize Small PBX Phone System More Effectively Ways to Utilize Small PBX Phone System More Effectively

What a PBX telephone System is, and how it Works “Private Branch Exchange,” that is what PBX stands for, it is a customizable private telephone network that is often used within a company or business. Users of the PBX telephone system can share a number of outside lines to make external calls comfortably. A PBX system interlinks the internal telephone in a company as well as connects them to the PSTN or the public switched telephone network, the SIP Trunks, and the VoIP providers.  VoIP PBX – VoIP systems convert telephone calls into data packages that can be sent over to other computer networks. The service returns for investing on VoIP will range with the phone service provider.  Virtual PBX – Having a company hosting or providing the virtual PBX service comes with some unique advantages. That means you’ll not worry about space or physical limits when your company grows. In fact, you can easily add more phone lines depending on demand.  Centrex – Companies can manage their telephone systems without going PBX with the Centrex technology option. This is a central office exchange and allows the phone company to provide an exact equivalent of a PBX.

Why Your Business Needs a PBX Telephone System Typical aspects of small business PBX Systems:  Automatic fax detection and faxes redirects features: these eliminate the need to have a dedicated fax line, thereby saving money  The automatic route selection feature automatically matches up telephone calls with specific telephone lines, like in the case of abroad or long distance calls.  The Call Cascade provided by this type of small business PBX system can be structured to redirect an employee’s incoming phone calls to co-workers extensions in case they are not available. Also, potential customers and clients are able to reach a friendly company’s representative but not a voic box.  The Call Queue allows the caller to leave their message, remain on hold as well as go back to the automatic attendant for redirection guiding. On the same note, the employee is immediately alerted when a call is in the queue waiting for them.  The system facilitates for conference calls, which eliminates the need to spend money on outside sources.  Call forwarding  Dial-by-name directory  Transferring calls  The voic feature eliminates the need to pay monthly voic fees to telephone service companies  The restriction option prohibits unnecessary and expensive long distance phone calls by employees.

What You Need to Know about PBX Telephone Systems How the system works – A PBX phone system is software operated. The name of the software is, PBX system, and it does connect multiple lines around an office. Most businesses no longer need a telephone operator because modern PBX systems employ a computer that switches calls from a particular line to another, as required. This system uses digital signals that can be converted to analog signals using outside telephone services. Traditional PBX Systems – Traditional PBX systems link through multiple phone lines and extensions by use of traditional landlines. The systems need quite a number of equipment to set up as well as maintain, which in a way makes them costlier to run. Integration with VoIP – IP PBX systems are the newer or upgraded versions of the traditional PBX systems. They integrate with VoIP technology; enabled to use your business's internet. Businesses preferring to have their private systems without having to pay subscription fees should install IP PBX systems. You can have your PBX phone system hosted by a third party – A hosting service can lend you space for your PBX system. That way, you will be cutting maintenance costs that may come in form of software and hardware upgrade demands. It grows with your business needs – When a business begins to grow, there is the need for more space, more phone lines, and equipment. But, you’ll not need to worry about that with a virtual PBX telephone system if you decide to go by it. It permits you to add as many lines as required without additional hardware, making it ideal for growing businesses.

Five Benefits of PBX Telephone Systems  It saves money o PBX phone systems emerge to be so cost effective in the long run that you can opt to invest with them with full confidence.  Mobility- You can work from anywhere o PBX systems facilitate for international and long-distance calls right via the Internet. As such, business partners can operate from anywhere for its flexibility and cost.  Ring, speak, call, and repeat o PBX phone systems are very functional. In that, they allow for a better communication flow.  You can easily scale it o Contrary to the traditional or common telephone systems that are known to limit the number of users between calls, your network system can comfortably be tailored with a PBX system based on your company’s needs.

The Benefits of a Hosted PBX Telephone System Cost and efficiency – No maintenance expenses like repair and downtime responsibilities that could have otherwise been imposed on you by the legacy systems. Reliability – When a PBX system is hosted, it's your service provider's responsibility to ensure the service is forever online and functional 100 percent. Proper and outsourced maintenance – The hosting company tries all it can to offer the best services. That entails maintaining their infrastructure with high standards to keep afloat. Disaster Recovery – A hosted PBX system always comprises of backups. The infrastructure is also often built to withstand damages or the effect of such elements. Overall Installation and Running Cost – Hosted PBX comes with minimal infrastructural and equipment needs, less repair, less downtime and lower telephoning bills because calls are made over the internet.

Ways to Utilize Small PBX Phone System More Effectively  Manage Marketing Campaigns Better. You can take advantage of your PBX phone system to handle your marketing campaigns in a more effective way. Most companies allocate their advertising and marketing dollars in many different places at the same time, and that is why it makes sense to have a number of phone numbers of each of those channels to ensure they do not miss a possible lead. You can set predetermined prefixes to get an idea about which campaign has inspired a caller to get in touch with you. This can also help your agents handle each call more efficiently. You can also take advantage of your PBX phone system's call analytics to get an idea about the number that has been generating the most activity. This information enables you to manage your future campaigns better.  Take advantage of prefixes and ring groups. As mentioned already, you can always make use of prefixes to identify your calls in a much better way, but you can also use your small PBX phone system to have an idea about what your caller has come looking for. It can be done by making your caller go through some sort of a prompt menu, and this will direct the call to the predetermined destination. In other words, your agents can have some information about the intention of the caller and this can help them manage things much more effectively. Similarly, you can use ring groups to direct phone numbers to different departments, so the concerned people would answer calls properly.

…Ways to Utilize Small PBX Phone System More Effectively  Provide your team with better training opportunities. PBX phone systems have many features and one such feature is to join your agent without the knowledge of your caller. Not all businesses can afford to arrange conferences and seminars to keep their team updated. A small PBX phone system can save you from all this and lets you joint your agent while they are assisting your customers. You can guide them in the right direction by pinpointing any mistake they are making. You can also listen to recorded calls later to get an idea about how your agents are responding to different calls. This information would make it easier to help coach your agent.  Use voic and to make your PBX system more efficient. Your phone system would allow you to use your and voic at the same time. This would help save a lot of time and energy.

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