Wireless networking and VoIP strategies for the public sector Dr. Eng. Emilio Frezza CNIPA Centro Nazionale per l’Informatica nella Pubblica Amministrazione v. Isonzo 21/b – 00198 – Roma - Italy frezza@cnipa.it Presented by Mario Terranova – terranova@cnipa.it

2005 Guidelines for the digital PA CNIPA (National Centre for IT in the Public Administration) has the task to implement the Government policies issued by the “Minister for IT innovation and technology” regarding IT use within the Public Administration and e-govern-ment in general. 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

2005 Guidelines for the digital PA e-government policies promote the “culture of innovation” (change management) in order to: optimize of the PA internal tasks improve traditional tools in the citizens-PA relationship For the first time wireless and VoIP technologies are part of the CNIPA strategic action lines 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Opportunity of wireless tecnologies Wireless technologies offer: reduction of TLC expenses of the PA with better performance in the public services services for citizens everywhere they are doing everything you do in a public office without to be in that office 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Opportunity of wireless tecnologies Services improvements: Multimedia convergence accuracy of data gathered in field better quality in the citizen/PA relationship Cost reduction: Use of economically competitive technologies more telework more flexible office organisation less postal expenses 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wi-Fi maturity Wi-Fi market reached $3 Billions in 2004 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

The continue evolution 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Most interesting evolutions Better security performances with the new standard 802.11i and WPA2™ Introduction of QoS for multimedia services with 802.11e standard

Most interesting evolutions VoIP service integrated in Wi-Fi Voice and Video with QoS (not ‘best effort’) with high security standards 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Standard evolutions Standard, speed and frequency bands: 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wireless networking and VoIP strategies for the public sector RUPA-SPC RIPA PA networks Telecommunication networks assure quality of service and security for any signal type ISP1 PA Q-ISP3 Q-ISP2 Q-ISP1 Q-ISP4 Q-CN1 ISP2 Qualified eXchange Network Sede NAP A Sede NAP B Sede NAP C SPC RIPA 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

PA service convergence Value added services IP-Contact Center Ip-centrex Multimedia Center UMS LAN WLAN One infrastructure for every application NETWORK RUPA-SPC RIPA Wireless integration Convergence of services offers full increase in value of the PA investments and service qualifications toward citizens 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wireless networking and VoIP strategies for the public sector Value added services SPC applications VoIP interconnection node, advanced interoperability and applicative co-operation are integral part of SPC SPC Centralised services 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wi-Fi uses within the PA Wireless Access Points LAN Wireless Clients In the Italian Central PA are installed (2003) 403.000 LAN ports spread over 20.000 sites

Wi-Fi uses within the PA 4 Answer on Wi-Fi mobile 5 Desk phone conversation Both the desk & Wi-Fi phones are simultaneously called 3 Media Servers Media Gateways 2 Connection to the IP-PABX Communication Manager Internal call to n. 22001 1 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wi-Fi uses within the PA PLMN Areas without wide band internet SPC The areas without wide band coverage can be reached by means of wireless tecnology Base Station PSTN Public Networks CPE Cell Sites Hub Site (s) 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wi-Fi uses within the PA Nomadic services with public hot spot Albacom Colt Freestation Megabeam Telecom Italia Vodafone Internet WISP SPC Hot Spot Administration 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Applications for citizens Care of aged people/patients Tax payments Bus/Parking payments Environmental data collecting Building yard auditing 26 Oct 2005 Wireless networking and VoIP strategies for the public sector

Wireless networking and VoIP strategies for the public sector Conclusions The successful completion of CNIPA projects will produce: resource optimisation deployment of public enabling infrastructures to improve the interaction between PAs and both citizens and enterprises 26 Oct 2005 Wireless networking and VoIP strategies for the public sector