1. Unified Messaging Speech Recognition Voice Over IP Steve Flagg, Director of Technical Services

2. Connected, but Disconnected You receive many messages Voice mail E-mail Fax You are mobile In your office Away from your desk On the road

3. The storage, retrieval and response to messages at a later time. Including Voice Mail, E-Mail and Faxes. 100-200 Messages A Day? The Solution: Unified Messaging

4. Initially: A Solution In Search of A Problem Based on Message Management Looks Good, Sounds Good Many Offering Types Legacy Integration Missing Lack of Quantifiable Benefits

5. Developments Spur Use Exchange Based Storage IMAP Bundling Trials Multi-media PCs and Wireless Phones Competitive Business Environment Added Functionality

6. Practical Applications Message Notification/Response Real Time Priority Connection Saving and Copying Documents Digital Trail of Information Desktop Faxing Personal Assistant Power Users Consultants Sales Call Center Executives Telecommuters

7. UM Interfaces Each enabling interface has a natural media type. How to translate media across the platform?

8. The Future of UM/UC I ntegration I ntelligence I nformation Tailored Solutions

9. Speech Recognition Allows users to speak entries rather than punching numbers on a keypad.

10. Key Points Works in conjunction with touch- tone. Accuracy is relatively high Text-to-speech is becoming more natural sounding Intensive implementation process Cost savings versus investment Many more improvements to come

11. Voice Interfaces Best Situations Commands Select Vocabulary Short Content Mobility Service Centric What’s my balance?

12. Voice Interfaces Poor Situations Noisy/public environments Heavy/variety of accents/dialects Complex Navigation Context sensitive I can’t hear you

13. Current Applications Auto Attendant Contact Dialing Interactive Voice Response –information –transaction –transfer –request Voice Prints

14. Coral PBX Voice Mail IP GW Hub Router Coral PBX IP GW Hub Router IP GW HubRouter Coral PBX Chelsea, MAHyannis, MA 756K Cambridge, MA 384k 1,5 MBs PSTN Bond Brothers VoIP Solution Frame Relay

15. Coming Soon: Users interact with the Internet. Human conversations

16. Voice Over IP Voice and voice related applications that are transported via data networks, rather than the public switched telephone network (PSTN).

17. Benefits of VoIP Low cost for telephone calls Extending the enterprise Converged and new applications Efficient use of IP Coexistence with legacy PBX systems