Neighbourhood Management Survey 2010/11 Glasgow Community Planning Partnership Neighbourhood Management Survey 2010/11 CPP summary: Govan and Craigton

Background local communities and service providers working together to improve and join up services responding to local need introduced in Glasgow in 2007 underpinned by robust evidence gathered from large residents survey outcomes: focussing additional investment in key priorities and re-alignment of some local services

Methodology face to face household survey conducted by BMG Research, managed by GHA representative sample at a ward level by tenure, age, gender, ethnicity and economic status 6,934 interviews conducted Citywide between December 2010 and February 2011 confidence of +/-1.18% at the 95% level increases for CPP level results – 892 interviews in local CPP area. Confidence of +/- 3.3%

Key Findings (1) satisfaction with local neighbourhood as a place to live, but lower than in 2007 most feel they belong in the area most residents feel safe in their neighbourhood, higher than 2007 what would local residents change? more police on the streets reduce youth misbehaviour address problem tenants

Key Findings (2) residents are most positive about a number of amenities/facilities of local CPP area: access to shops / banks attractive homes/ quiet peaceful environment less positive about: youth provision/activities for young people children’s play areas most commonly reported problems: disruptive children/teenagers drunk or rowdy behaviour/street drinking drug use/drug dealing

Key Findings (3) most rate a range of public services as good including rubbish collection, local health services, transport above city average 44% rate policing as good, below city average but higher than 2007 but only 15% rate youth and leisure services as good, a drop since 2007 environmental issues of concern: litter untidy gardens and communal areas dog roaming/fouling

Summary Changes Key Indicators 2010/11 2007 Change since 2007 (p.p) % Satisfied with neighbourhood 83% 92% -9 % Feeling safe in neighbourhood 72% 65% +7 Attractive environment - % rating as good 78% 76% +2 Parks/open spaces - % rating as good 58% -7 Childrens play areas - % rating as good 41% Street drinking - % reporting as a problem 20% 23% +3 Vandalism/graffiti - % reporting as a problem 17% 12% +5 Road safety - % reporting as a problem 25% -13 Street litter - % reporting as a problem 50% 28% +22 Fly Tipping/Dumping - % reporting as a problem 16% +4 Rubbish collection - % reporting as good 93% 94% -1 Policing - % reporting as good 44% 39% Youth/Leisure services - % reporting as good 15% 37% -22

Housing and neighbourhood

Satisfaction with neighbourhood as a place to live Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live? % satisfied: Citywide = 87% 2007 local CPP = 92% * denotes less than 0.5%

Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year? % better: Citywide = 9% 2007 local CPP = 15%

Reasons why the neighbourhood is better or worse (top 10 reasons)

What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good? CPP 2010 Citywide 2010 % difference CPP 2007 Attractive homes 83% 86% -3% - Attractive neighbourhood 80% Attractive environment 78% 81% 76% +2% Quiet and peaceful environment 82% -2% 77% +3% Park/open spaces 58% 74% -16% 65% -7% Children’s play areas 41% 49% -8% 0% Access to shops 91% 88% Access to banks 90% +9% Access to Credit unions 66% 53% +13% Reputation 79% Cleanliness / free of rubbish or litter 73% 72% +1% Youth provision / activities for young people 38% 48% -10%

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem CPP 2010 Citywide 2010 % difference CPP 2007 Problems with neighbours including noise/loud parties 15% 14% +1%  - - Disruptive children/teenagers 33% 22% +11% Drunk or rowdy behaviour 23% Street Drinking 20% 21% -1% +3% Drug use or drug dealing +6% Harassment/racial harassment 4% 7% -3% Vandalism/graffiti 17% 19% -2% 12% +5% Vehicle break in/theft 11% 10% +7% House break ins/burglary 5% 8% 3% +2% Personal safety/security 9% Road safety 13% 25% -13% Safety of children Safety of other vulnerable groups 0% Other types of crime 6%

Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

Reporting problems in the neighbourhood 51% reported the problem experienced Largest proportion reported to Strathclyde Police (62%), and Housing Associations (30%) 13% satisfied with the way their problem was dealt with; 49% dissatisfied (cf. Glasgow, 43%, 40%) Most common reasons for not reporting the problem: it wouldn’t make any difference (65%) fear of reprisal (18%); and it might aggravate the situation (15%)

How safe would you feel walking alone in your area after dark? % safe / unsafe: - Citywide = 74% / 11% - 2007 Local CPP = 65% / 21%

To what extent do you feel that you belong to this neighbourhood? % strongly: - Citywide = 85%

Cleansing and environment

How would you rate the quality of the following services in and around your local area?

How would you rate the quality of the following services in and around your local area? - % reporting as good CPP 2010 Citywide 2010 % difference CPP 2007 Rubbish collection 93% 85% +8% 94% -1% Youth and leisure services 15% 36% -21% 37% -22% Policing 44% 54% -10% 39% +5% Health centre/GP 89% +9% Public Transport 82% +7% 67% +22%

Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

- % reporting as a problem Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...? - % reporting as a problem CPP 2010 Citywide 2010 % difference CPP 2007 % difference Abandoned/burnt out vehicles 1% 4% -3% 2% -1% Litter in the streets 50% 41% +9% 28% +22% Untidy gardens 39% 24% +15% 13% +26% Untidy communal areas 33% 21% +12% 8% +25% Dirty stairs/closes 23% 14% 3% +20% Graffiti 19% 17% +2% +6% Fly tipping and dumping 16% 20% -4% 12% +4% Pets/animals roaming/dog fouling 38% - General maintenance of open spaces 29% 18% +11% Car parking

Taking account of views / opportunities for involvement

How much account do you feel that GCC takes of residents’ views when making decisions?

What are your preferred methods about having your say about GCC services?

Thank you