1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Greater Pollok and Newlands/Auldburn

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 775 interviews in local CPP area. Confidence of +/- 3.5%

4. Key Findings (1)
high satisfaction with local neighbourhood as a place to live, but slightly lower than in 2007
most feel they belong in the area
most residents feel safe in their neighbourhood, slightly higher than 2007
what would local residents change?
more police on the streets
cleaner streets
more jobs including for the young
reducing youth misbehaviour

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
attractive homes
access to shops
least positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
disruptive children/teenagers
vandalism / graffiti
drunk or rowdy behaviour

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, transport and policing which is rated good by over two-thirds of residents
but only one-in-four rate youth and leisure services as good
environmental issues of concern:
litter
dog roaming/fouling
untidy gardens
graffiti

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with Neighbourhood
90%
95% -5
% Feeling safe in neighbourhood
78%
75% +3
Attractive environment - % rating as good
85%
81% +4
Parks/open spaces - % rating as good
80%
77%
Childrens play areas - % rating as good
52%
59% -7
Street drinking - % reporting as a problem
19% 9%
+10
Vandalism/graffiti - % reporting as a problem
22% 7%
+15
Road safety - % reporting as a problem
17%
14%
Street litter - % reporting as a problem
44%
12%
+32
Fly Tipping/Dumping - % reporting as a problem
16% 6%
Rubbish collection - % reporting as good
87%
93% -6
Policing - % reporting as good
68%
47%
+21
Youth/Leisure services - % reporting as good
23%
39%
-16

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 95%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 12%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
89%
86%
+3% -
Attractive neighbourhood
85%
83%
+2%
Attractive environment
81%
+4%
Quiet and peaceful environment
82%
80%
+5%
Park/open spaces
74%
+6%
77%
Children’s play areas
52%
49%
59%
-7%
Access to shops
87%
88%
-1%
Access to banks
Access to Credit unions
53%
Reputation
79%
Cleanliness / free of rubbish or litter
73%
72%
+1%
Youth provision / activities for young people
35%
48%
-13%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
14% 0%  - -
Disruptive children/teenagers
23%
22%
+1%
Drunk or rowdy behaviour
21%
-1% - 
Street Drinking
19%
-2% 9%
+10%
Drug use or drug dealing
16%
15%
Harassment/racial harassment 6% 7%
Vandalism/graffiti
+3%
+15%
Vehicle break in/theft
13%
10% 5%
+8%
House break ins/burglary 8%
+7% 2%
+11%
Personal safety/security
+5%
Road safety
17%
+4%
Safety of children
+2%
Safety of other vulnerable groups
Other types of crime

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems with neighbours
58% reported the problem experienced
the largest proportion reported to Glasgow City Council (48%), Housing Associations (25%) and Strathclyde Police (25%)
42% are satisfied with the way their problem was dealt with, with 34% dissatisfied
the most common reasons for not reporting the problem are:
it wouldn’t make any difference (39%); and
it wasn’t a serious problem to report (39%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 75% / 13%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
87%
85%
+2%
93%
-6%
Youth and leisure services
23%
36%
-13%
39%
-16%
Policing
68%
54%
+14%
47%
+21%
Health centre/GP
90%
89%
+1%
Public Transport
82% 0%
75%
+7%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 4%
+0% 0%
+4%
Litter in the streets
44%
41%
+3%
12%
+32%
Untidy gardens
26%
24%
+2% 5%
+21%
Untidy communal areas
21% 3%
+18%
Dirty stairs/closes 8%
14%
-6%
+5%
Graffiti
22%
17% 6%
+16%
Fly tipping and dumping
16%
20%
-4%
+10%
Pets/animals roaming/dog fouling
43%
39% -
General maintenance of open spaces
18%
-2%
Car parking
13%

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you