1. Glasgow Community Planning Partnership Neighbourhood Management Update Newlands/Auldburn Multi Member Ward

3. Background local communities and service providers working together to improve and join up services responding to local need introduced in Glasgow in 2007 underpinned by robust evidence gathered from residents surveys in 2007 and 2010/11 specific focus on community safety, cleansing and environmental issues

4. Outcomes outcomes: focussing investment in key priorities and re-alignment of some local services After first survey: Improved partnership working and local action plans Increase in community policing Road safety improvements Extra investment in childrens play areas; and Improvements in public spaces

5. Impact of Neighbourhood Management Approach 2010/11 Survey demonstrated successes: Increase in feelings of safety in neighbourhoods Improvements in ratings of police, transport, health, and youth & leisure services Increase in percentage of residents rating parks/open spaces, peaceful environment, road safety and childrens play areas as good But also highlighted growing concerns: noisy / problem neighbours, street drinking and rowdy behaviour noted as being on the increase Litter, dog fouling, untidy gardens and communal areas causing more concern compared to 2007

6. Newlands/Auldburn Results (1) high satisfaction with local neighbourhood as a place to live most residents feel safe in neighbourhood most rate a range of public services as good including rubbish collection, local health services, and transport what would local residents change? –cleaner streets –more police on the streets –more leisure facilities

7. Newlands/Auldburn Results (2) residents are least positive about a number of amenities/facilities of Newlands/Auldburn: –youth provision/activities for young people –childrens play areas most commonly reported problems: –vandalism/graffiti –drunk or rowdy behaviour –street drinking environmental issues of concern: –litter –dog roaming/fouling –graffiti

8. Partnership Responses (1) Community Safety Recent statistics for Newlands/Auldburn have shown: violent crime down 78% vandalism down 39% disorder and Anti-social Behaviour Incidents (Reported by the Public) down 19%, but drunk and disorderly up 17% 100 Community Police officers (10 in Newlands/Auldburn) now supplemented by Community Investigation teams In 2011/12 Community Police officers continued to carry out high visibility patrols in line with enhanced local intelligence 9 CCTV cameras in ward – captured 214 incidents in 2011/12

9. Partnership Responses (2) Community Safety Almost 2,400 Anti-social behaviour incidents 2011/12, with slight reduction noted in first half of 2012/13 GCSS Offender Management - 152 warning letters issued to first time offenders by GCSS in 2011/12, 13 referrals for intervention visits 10 Anti Social enforcement measures carried out Joint Action on Alcohol Initiative (JAG) to tackle alcohol and Anti social behaviour – 2 drinking dens identified and removed in Oct/Nov 2011 Strathclyde Police have targeted and disrupted the sale of alcohol to young people and taken action against licensees that have broken the law; and by issuing fixed penalty notices and reporting offenders Police have proactively target drinking in public places

10. Partnership Responses (3) Environment Local Operational Working Groups are key to responses to local Neighbourhood Management Issues across the city Play area improvements totalling £420K in past 3 years – Holmlea Play Park restoration Graffiti removal service – 869 incidences removed in 2011/12 – 290 for 2012/13 to date Neighbourhood Improvement & Enforcement Services – 733 volunteer hours invested in Newlands/Auldburn ward in 2011/12 – 55 clean-ups undertaken GCSS noise service team address excessive domestic noise - 172 calls responded to by noise service since April 2012, 64 premises visited

11. Partnership Responses (4) Environment Community Payback Service instances: Mansewood Allotments clean-up, St Convals Primary fence painting, Shawbridge Street clean up, Pollok Country park railings and litter bin improvements, and Mansewood Community Centre general painting Community Enforcement Officers – additional resources in each multi member ward including a dedicated local officer – 706 hours of uniformed patrol in Newlands/Auldburn during first 6 months of 2012/13 – 16 Fixed Penalty Notices

12. Partnership Responses (5) Cleansing 117 local Street Cleansing requests to L.E.S. in past 12 months 261 local requests to LES for local park maintenance in 2011, down from 553 in 2010 343 requests for Clean Glasgow/LES Rapid Response Teams (RRTs) in 2011 RRTs provide a flexible and multi-skilled response to a range of cleansing and environmental issues – delittering, fly-tipping clearance, dog fouling, over-grown areas work closely with GCSS resources, especially Neighbourhood Improvement & Enforcement Services

13. Partnership Responses (6) Cleansing Dog Fouling – New Initiative launched August 2011 – education, encouragement, enforcement – 8 periods of enhanced enforcement patrols – 16 weeks of patrols between 7-9 am and 4-6pm - 7 Fixed Penalty Notices (FPNs) issued since April 2012 Fly-tipping and domestic waste – 96 complaints in ward during 2011/12 (<2% of city total) – two-thirds of which related to domestic refuse storage Enforcement actions – no FPNs issued in 2011/12 for commercial waste and just 1 Statutory Notice Improvements in service delivery identified – surveillance, intelligence, enforcement, co-operation with residents - identify and address root cause of back court issues. Become more proactive rather than reactive

14. Local Area Partnerships Current review and restructuring of Community Planning Local partnership structures that are responsive to the emerging agenda, and to the needs of the communities they serve Local Area Partnerships will provide an enhanced forum to connect local representatives with service providers, and to share views on a range of issues and improve co-ordination of local services

15. Local Area Partnerships the Neighbourhood Management agenda will provide a potential focus for the new Partnerships Membership will be taken from the existing Area Committees with a wider CPP representation. E.g. All local Glasgow City Council Councillors Community resident representatives Local Inspector – Scottish Police Service Local Commander – Scottish Fire and Rescue Community Health Partnership Representative Plus others as appropriate

16. Further Information Partnership & Development Team Democratic Services Glasgow City Council 4th Floor, 20 Cochrane Street G1 1HL 0141 287 0060 E-mail: cpp@glasgow.gov.ukcpp@glasgow.gov.uk Web: www.glasgowcpp.org.ukwww.glasgowcpp.org.uk www.strathclyde.police.uk/your-community/ www.cleanglasgow.com/ www.saferglasgow.com/

17. Thank You