Federal Student Aid Tools & Resources

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FinancialAidToolkit.ed.gov Four main content areas Learn About Financial Aid Conduct Outreach Get Training Search Tools and Resources

FinancialAidToolkit.ed.gov New search option at the top of each webpage Hover your cursor and select from a dropdown box to navigate to the most frequently requested items    NEW

Find Resources on the Toolkit “Search Tools & Resources” section Use filter search Browse all Subscribe to RSS feed

Order publications from FSA Pubs: www.FSAPubs.gov

Federal Student Aid on Social Facebook.com/federalstudentaid YouTube.com/federalstudentaid Twitter.com/fafsa

Federal Student Aid Blogs blog.ed.gov/topic/federal-student-aid/

Organic Social Media - Facebook

Organic Social Media - Facebook

Organic Social Media - Facebook Announcements Photo Carousel Awareness

Organic Social Media - Twitter

Organic Social Media - Twitter

Organic Social Media - Twitter

YouTube Playlists

Digital Resource for Partners www.financialaidtoolkit.ed.gov

Digital Resource for Partners

#AskFAFSA Office Hours on Twitter Integrates social media and customer service 5:00pm; last Wednesday of each month Different topic each month Tweet questions using #AskFAFSA SMEs available to answer questions live

#AskFAFSA Office Hours on Twitter Storify.com/fafsa

Social Customer Service FY16 Totals: 8,642 Replies to Customers

Social Customer Service FY16 Totals: 8,642 Replies to Customers

Social Customer Service

Email Outreach Email outreach includes: On-going automated emails to borrowers near the end of their grace period Ad hoc email campaigns as needed

http://fafsademo.test.ed.gov/ Username: eddemo Password: fafsatest FAFSA Demo Test Site http://fafsademo.test.ed.gov/ Username: eddemo Password: fafsatest PLEASE DO NOT SAVE THE INFORMATION WHEN USING THE WEBSITE

FAFSA Completion by High School http://studentaid.ed.gov/about/data-center/student/application-volume/fafsa-completion-high-school The U.S. Department of Education has released a new tool that will help high school counselors and local leaders by giving them a resource to monitor FAFSA completion rates and better help students access higher education. School officials can now track FAFSA submission and completion rates at individual high schools on the FAFSA Completion website, which will help them ensure that students are filling out the FAFSA and therefore able to determine their eligibility for federal student aid—a key factor in families’ college decisions. To see data from your school, visit the online Data Center and select your state in the drop-down menu. The data, which may be downloaded as a spreadsheet, will be updated every two weeks. 26

Federal Student Aid Information Center (FSAIC) FSAIC can answer questions via: E-mail Live Chat Toll Free Hotline 1-800-4-FED-AID (1-800-433-3243)

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