2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org

Presented By Ella Kimbrel 2016 HR FLORIDA CONFERENCE & EXPO Everyone Communicates, Few Connect: What the Most Effective People Do Differently Presented By Ella Kimbrel www.hrflorida.org

CONNECTING PRINCIPLES 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org CONNECTING PRINCIPLES Connecting increases your influence in every situation. Connecting is all about others. Connecting goes beyond words. Connecting always requires energy. Connecting is more skill than talent. Connecting principles

CONNECTING PRACTICES Connectors connect on common ground. 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org CONNECTING PRACTICES Connectors connect on common ground. Connectors do the difficult work of keeping it simple. Connectors create an experience everyone enjoys. Connectors inspire people. Connectors live what they communicate. Connecting principles

5 CONNECTING PRINCIPLES 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org 5 CONNECTING PRINCIPLES

#1: CONNECTING INCREASES YOUR INFLUENCE IN EVERY SITUATION 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #1: CONNECTING INCREASES YOUR INFLUENCE IN EVERY SITUATION You can do magic! Connection inspires trust, motivates hard work, and generates positive momentum! Build rapport at the heart level. Do you value people? Connecting is our ability to identify with people and relate to them in such a way that it increases our influence with them. Connecting begins with understanding the value of people. Connecting principles

The Study 2016 HR FLORIDA CONFERENCE & EXPO HIGH ACHIEVERS AVERAGE ACHIEVERS LOW ACHIEVERS Care about People as well as Profits Concentrate on Production Preoccupied with their own Security View subordinates Optimistically Focus more on their own Status Show a basic Distrust of subordinates Seek advice from those under them Reluctant to seek advice from those under them Do not seek advice Actively listens Listen only to superiors Avoid communication and rely on policy manuals

#2: CONNECTING IS ALL ABOUT OTHERS! 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #2: CONNECTING IS ALL ABOUT OTHERS! Get over yourself, concentrate on the needs of others and consider them when delivering your message. “If you first help people get what they want, they will help you get what you want.” -Zig Ziglar Connecting principles

WHY DO WE FOCUS ON OURSELVES? 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org WHY DO WE FOCUS ON OURSELVES? Immaturity Maturity is the ability to see and act on behalf of others Ego Failure to value everyone Connecting principles

THREE CONNECTING QUESTIONS 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org THREE CONNECTING QUESTIONS Do you CARE for me? Can you HELP me? Can I TRUST you? Connecting principles

#3: CONNECTING GOES BEYOND WORDS 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #3: CONNECTING GOES BEYOND WORDS Three components of face-to-face communication WORDS TONE OF VOICE BODY LANGUAGE Connecting principles 90% of the impression that we often convey has nothing to do with what we actually say!

#4: CONNECTING ALWAYS REQUIRES ENERGY 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #4: CONNECTING ALWAYS REQUIRES ENERGY 4 Unpardonable sins Unprepared Uncommitted Uninteresting Uncomfortable The first 3 require a lot of effort and energy Connecting requires: Initiative – go first! Clarity – prepare Patience – slow down Selflessness – give Stamina – recharge

Successful Connecting 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #5: CONNECTING IS MORE SKILL THAN NATURAL TALENT Successful Connecting Relationships Who you know Sacrifice How you live Insight What you know Success What you have done Ability What you can do

NON-CONNECTOR VS. CONNECTOR 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org NON-CONNECTOR VS. CONNECTOR Monotone No clear message Speaks down to others Angry demeanor Asks questions, laughs, is engaging Passionate, electric Uses illustrations or stories Easy confidence, makes everyone feel like their best friend Makes things sound new Puts everyone at ease – gives a sense of security, gives us hope

5 CONNECTING PRACTICES 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org 5 CONNECTING PRACTICES

#1: CONNECTORS CONNECT ON COMMON GROUND n ground: 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #1: CONNECTORS CONNECT ON COMMON GROUND Barriers to finding common ground n ground: Arrogance Assumption Control Indifference

CULTIVATING COMMON GROUND 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org CULTIVATING COMMON GROUND Availability Listening Questions Thoughtfulness Openness Likeability Humility Adaptability

#2: CONNECTORS DO THE DIFFICULT WORK OF KEEPING IT SIMPLE 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #2: CONNECTORS DO THE DIFFICULT WORK OF KEEPING IT SIMPLE Simplification is a skill – it can be learned. Shorten your message Stick to a main point Don’t hop from topic to topic Be repetitive (not obnoxious) Life is hard…deliver easy.

#3: CONNECTORS CREATE AN EXPERIENCE EVERYONE ENJOYS 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #3: CONNECTORS CREATE AN EXPERIENCE EVERYONE ENJOYS YOU have to be interesting People tune out when they’re bored. Step in to the listeners world, speak their language, address their interests. Tips for being interesting: Capture the listener’s attention from the start. Say it so it sticks. Use stories and imagery.

#4: CONNECTORS INSPIRE PEOPLE 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #4: CONNECTORS INSPIRE PEOPLE Leaders set the tone in an organization by how they approach their work and how they approach people. Actions communicate: Character, Credibility, Convictions People need to be convinced of the passion of their leader before they will put passion into their work. “Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.” -Steve Jobs

INSPIRATION EQUATION 2016 HR FLORIDA CONFERENCE & EXPO Inspiration www.hrflorida.org INSPIRATION EQUATION What people KNOW What people SEE What people FEEL Inspiration What do people need to KNOW? That you understand them and are focused on them That you have high expectations of them What do people need to SEE? Your conviction Your credibility Your character What do people need to FEEL? Your passion. Your confidence Your gratitude

#5: CONNECTORS LIVE WHAT THEY COMMUNICATE 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org #5: CONNECTORS LIVE WHAT THEY COMMUNICATE Credible communicators walk the talk. They align their values and actions. Others note their consistent integrity and recognize their character. A respectable reputation gives the communicator credibility and affords him or her the opportunity to add value to others.

CREDIBILITY CHECKLIST 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org CREDIBILITY CHECKLIST Have I connected with myself? Have I made right my wrongs? Am I countable? Do I lead like I live? Do I tell the truth? Am I vulnerable? Am I following the Golden Rule? Do I deliver results?

Ella Kimbrel, SPHR, SHRM-SCP ekimbrel@harrells.com 863-559-4399 THANK YOU! Ella Kimbrel, SPHR, SHRM-SCP ekimbrel@harrells.com 863-559-4399 2016 HR FLORIDA CONFERENCE & EXPO www.hrflorida.org