1. Rebuilding Trust after Transition
Kim David
Coordinator of Student Engagement & Activities
Central Arizona College
Project Stella Resources

2. My Transitions

4. Transitions in Higher Education
When have you experienced transition?
Was the experience positive or negative?
System migrations
Change in leadership
New mission or vision
Budget decreases or increases
Turnover in staff
The only constant in life is change. -- Heraclitus

5. The Importance of Trust
No matter what your role is, TRUST affects your influence and success.

6. Exercising Trust My #1 Challenge
We know Trust is important – but how do we rebuild it?
My #1 Challenge

7. First Step: - Know who you are. - Be true to who you are.
INTJ – I am a planner, I process things, I internalize
INTJs are analytical problem-solvers, eager to improve systems and processes with their innovative ideas. They have a talent for seeing possibilities for improvement, whether at work, at home, or in themselves.

8. Source: The TRUST EDGE: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line by David Horsager (2009)

9. Only when promises are kept can trust be rebuilt.
Rebuilding Trust
When people stop trusting an organization, they project that mistrust in everything associated with it: product, people, services, and more.
The seeds of trust are the small promises you make and keep.
Trying to rebuild trust too quickly is likely to make things worst, rather than better.
Sometimes mistrust can be handled only by deep change – changing the name, logo, or leadership.
Only when promises are kept can trust be rebuilt.

10. 8 Pillars of The Trust Edge
Clarity
Compassion
Character
Competency
Commitment
Connection
Contribution
Consistency
Social Change Model of Leadership Development
Collaboration -- Consciousness of Self & Others – Commitment – Congruence --- Common Purpose -- Controversy with Civility -- Citizenship

11. People trust the clear and distrust the ambiguous.
Pillar 1: Clarity
Highlights
Clarity unifies, motivates, increases morale, and inspires trust.
Clarity can reduce conflict within your staff and with your customers.
Leaders need to share the vision at least every thirty days.
People can’t do a great job if they don’t understand expectations.
Communication is “shared meaning.”
People trust the clear and distrust the ambiguous.

12. Pillar 1: Clarity
Mission & Vision The Office of Student Engagement & Activities strives to provide experiences for students to engage and connect with the CAC community outside the academic classroom. Define Expectations, Policies & Procedures

13. Pillar 2: Compassion Highlights
The Four LAWS of Compassion: Listen, Appreciate, Wake-up, Serve Others
Sincerity is the key component of appreciation.
Put people before things to improve relationships.
Think beyond yourself.
If you find it in your heart to care for somebody else, you will have succeeded.
- Maya Angelou

14. Pillar 2: Compassion One on One meetings – focused on listening
What are the challenges?
What would you change?
What do you want out of the experience?
5 Languages of Appreciation in the Workplace

15. Without followers, leadership does not exist.
Pillar 3: Character
Highlights
Habits are made by what you do in private.
Building integrity takes work, but gives the biggest reward.
Demonstrate character through:
Humility
Principles
Intention
Self-discipline
Accountability
Without character, there is no trust. Without trust, there are no followers.
Without followers, leadership does not exist.

16. Pillar 3: Character
Social Media Awareness Accountability & Follow Through

17. Humility is the first step to ability.
Pillar 4: Competency
Highlights
Create a regular plan for staying competent and capable.
Stretch your mind with new ideas, fresh thoughts, and different viewpoints.
Find a circle of professionals with who you can grow and sharpen one another.
Find a mentor who is successful or wise in the same way you’d like to be.
Humility is the first step to ability.

18. Pillar 4: Competency
Workbooks Leadership Library Professional Development

19. Sacrifice in the commonality of great leaders.
Pillar 5: Commitment
Highlights
The people who stick with you when things are tough are the ones you can really trust.
Passion is the essential ingredient for commitment.
A committed organization has fans.
Sacrifice in the commonality of great leaders.

20. Pillar 5: Commitment
Know my commitment

21. In every interaction we increase or decrease trust.
Pillar 6: Connection
Highlights
Trust is all about relationships
Engage your staff
Ask great questions. Listen.
Collaborate.
Be genuine.
Avoid complaining.
Insincere apologies are trust killers.
In every interaction we increase or decrease trust.

22. Pillar 6: Connection
Open to Collaborations Ask the Question: What is a program you would like to have on campus but do not have the resources to do?

23. Doing, not saying, builds trust.
Pillar 7: Contribution
Highlights
You must deliver results to be trusted.
The more you give, the more you receive.
Give attention, resources, time, opportunity, and help.
Reward results.
Delayed decision making increases confusion, clutter, and stress.
Doing, not saying, builds trust.

24. Pillar 7: Contribution
Know the college and department goals.

25. Pillar 8: Consistency Highlights
Deliver the same thing every time, and you will become trusted.
Don’t agree to something you can’t deliver.
You increase or decrease trust with every interaction.
Trust is earned by consistent action, not just words.
It is the little things, done consistently, that makes the biggest difference.

26. Pillar 8: Consistency

27. The Next Steps
Motivate & Mentor

28. Questions? kimberly.david@centralaz.edu www.projectstellaresources.com