POC Open House Welcome to the POC Open House. My name is _____ and today we will learn about the iPad Courses for the Month of September. If you have any questions during the training please post in the chat or hold until the end where we will host an open forum. We Expect this presentation to last 10 minutes. We do have an agent working the chat which they will update as we go through this presentation, and they’ll be available for questioning. Learn@vamobile.us

Agenda Module 1: What are the iPad Courses? Module 2: Implementation Prerequisites for each Course Module 4: Notes and Dictation Module 5: New Users Class Module 6: Basic Skills Module 7: Coming up soon Module 8: Wiki Module 9: Q&A Here is the Agenda for today. We will first review and go over what the iPad Courses are, the Implementation for these courses, prerequisites for each course, an overview Notes and Dictation, an overview of Basic Skills which is a combination of the two courses that were offered last month in August, a look at what is coming soon, our wiki page, then a Q&A session.

What are the iPad Courses? Live mini trainings for the end users presented via a Lync Meeting. Estimated time of the different courses are 20-30 minutes, plus an open forum after. Two Courses on Tuesday One on Wednesday and Thursday iPad Courses have more specific topics than the general overview done during deployments. Learn@vamobile.us has been set as a contact specifically for the iPad Courses. So first off, what are these iPad Courses? These courses are going to be short sessions for the iPad users offered through Lync by clicking on the link in the notification. These courses are so users can understand their devices a little more and become more confident in using them. The courses are meant to be short; around 20 to 30 minutes with a 10 minute open forum afterwards that will be optional. Last month we had done one course for Tuesday through Friday, but due to low attendance on Fridays, we are going to offer them earlier in the week at a later time. The courses will be available twice on Tuesday and then Wednesday and Thursday. These courses are planned to be more specific than the general Deployment Trainings. Learn@vamobile.us is the email created specifically for these iPad Courses. Any questions pertaining to the courses should be directed to this email, or by calling into the Help Desk, 844-482-6624.

Implementation Training Dates for August Approximate Time Session Times for the Month of September Tuesday at 8 AM CST Tuesday at 4 PM CST Wednesday at 10 AM CST Thursday at 3 PM CST Training Dates for August Approximate Time Notes and Dictation Week of the 5th 25 Minutes New Users Class Week of the 12th 30 Minutes Week of the 19th Basic Skills Week of the 26nd 20 Minutes Users will hear about these courses by both email and a push notification sent to their iPad devices and VA email twice a month. Only users that are enrolled in Airwatch Agent will receive the invitation. Users that are not enrolled will not receive the invitation and will need to enroll to Airwatch Agent per VA policy. If users need assistance in enrolling their devices, please have them contact the Help Desk at 844-482-6624 and we will be able to assist them, that way they can receive the invitations for the courses. Each month, different iPad Courses will be offered. For the Month of September, the schedule is in the slide and will be in the invitation email. As you can see the courses will rotate weekly and different times will be offered through the week If you have recommendations about please email us at learn@vamobile.us All users that are enrolled will be contacted on September 6th and 19th, 2016 Classes will begin on September 6, 2016

Prerequisites for the Courses We recommend that each user performs a full sync in the Airwatch Agent application. This shows that the user is enrolled in the program and can successfully perform a sync with Airwatch Agent. VA policy recommends that users sync every 48 hours to remain compliant in the system to ensure patient safety and information. Users that cannot sync their device may not be able to perform all actions in the courses, but they can stay. We will ask them post their name and number in the chat and one of our technicians will reach out to them, either to help them enroll or troubleshoot accordingly.

Notes and Dictation Module 1: Prerequisites Module 2: Writing and Dictation Module 3: Editing a note Module 4: Syncing with iCloud Module 5: Q&A In the Notes and Dictation we will cover the Prereqs like in every Course just to check compliance with the VA policies, We will then dive into writing and dictation in the Notes App, editing a note, and then how to sync with iCloud. This class has an expected time of 30 min. Then, to close out the Course we will end with our 10 minutes Question and Answer discussion for any remaining questions.

New Users Class Module 1: VA Mobile Service Desk Module 2: Lost Stolen Settings Module 4: Airwatch Module 5: Good For Enterprise Module 6: CITRIX Receiver Module 7: Mobile PASS Module 8: Any Connect Module 9: Discussion The New Users’ Class will cover. The VA Mobile Service Desk, The Lost Stolen Process, Setting, Airwatch Agent, Good For Enterprise, CITRIX Receiver, Mobile PASS, Any Connect, and then Close for all Questions. The expected time for this Class is 30 min. We want to encourage all new users or users who have wiped there device and needs a refresher class to join us the second week of each month.

Basic Skills Module 1: Prerequisites Module 2: External Controls Settings Module 4: Control center Module 5: Closing out apps Module 6: Q&A In the Basic Skills Course this month, it will be a blend of all the main points from the month of August, conjoining Basic Skills 101 and 102. Beginning with the Prerequisites again, we will go into the External Controls, Settings Functions, the Control Center, and Closing Applications. Afterwards we will have the Q&A. this class expected time is 20 min. it will be the last week of this month.

Coming Soon Good Email (October) Reminders CITRIX Receiver AnyConnect Please provide any suggestions in the Chat or email to learn@vamobile.us Here are some of the Topics we see as being of benefit to you and your users. Later we may cover topics like GOOD Email, Reminders App, Citrix Receiver, and AnyConnect for VPN connection. If you have any ideas of some topics you would like us to cover, please send your ideas to learn@vamobile.us and we will take it under consideration. All feedback is greatly appreciated.

Wiki Visit: http://bit.ly/VAMiPadcourses Updated information Calendar Invites Course Recordings Course PPT iPad Courses Icon (coming soon) Home screen Bookmark Screen Share Something that has been added for the Courses is this Wiki site for more information about the courses. We will still be sending out the Push Notifications and the Email, but now users can access this website to gather even more information about these courses. User’s will be sent the Wiki link through the email invite. Also coming soon there will be a new Icon on the home screen of the device that will be a link to the Wiki site. We will now screen share with the wiki and show what all is offered on this page.

Questions? http://help.vamobile.us Email: Learn@vamobile.us Phone: 1-844-482-6624 Service Desk Hours: 7AM – 7PM CST Monday - Friday So that concludes our POC and Authorized user Open House, we will have our Q&A session if any of you have been saving your questions. While we go through our discussion we will post a quick poll to start gathering some feedback on these Courses. Anyone have any questions for us?