Welcome Center Program Coordinator Presented by: Julie Vu Welcome Center Program Coordinator Date: July 19, 2016

Agenda AskMC Emails What is the Welcome Center? Incoming and Outgoing Calls Voice Messages Demographics of Student Visitors Frequently Asked Questions Outreach Our Future In Conclusion What is the Welcome Center? Welcome Center Highlight Services Technology Methods Measuring Outcome Serving Students at the Welcome Center College Tour-number of Tours/Students Welcome Center Emails

What is the Welcome Center What is the Welcome Center? Welcome Center is the integral part of Mission’s Student Enrollment Services. First point of contact for Prospective students New students Returning students Continuing students General public Student family members The Staff & Student Ambassadors at the Welcome Center provide a vital role in supporting student access and success, particularly for those who are new or unfamiliar with the college systems.

Welcome Center highlight services These are highlight services we provide and assist students with My Mission Portal & Web Advisor Admissions Registration Financial Aid Applications (FAFSA, BOG Fee Waivers) Transcript – printing unofficial and requesting official Parking Permits Scholarship Information Homework Campus Tours and General Information Angel (Canvas) Campus Navigation Bilingual ambassadors & staff Activation of Higher One Cards Purchasing Text Books And more! We welcome and ask to identify the assistance needed Receive the assistance at the Welcome Center or referred to other appropriate office(s), as needed Provide guidance and training using the web access tools Student Ambassadors & staff are ready and willing to help any student at any time!

Technology Students are assisted inside and outside of the Welcome Center. 10 touchscreen stations and 2 kiosks on the exterior of the Welcome Center available during and outside of open service hours. 16 internet-capable stations available during open service hours, Monday – Friday. Students can perform a variety of tasks on these web-based work stations. We have several work stations that accommodate disabled students. A map device and 4 TV monitors (events, updates, programs)

Welcome Center Methods Measuring Student Outcome and Data Survey Monkey SARS Trak Emails (AskMC & WC) Phone Log/ShoreTel Communication Excel sheet/online form

Serving Students at the Welcome Center July 2015 to June 2016 Jul-15 876 Aug-15 1833 Sep-15 1966 Oct-15 686 Nov-15 860 Dec-15 978 Jan-16 1254 Feb-16 1736 Mar-16 652 Apr-16 944 May-16 1348 Jun-16 954 Total 14087 Duplicating number of students

College Tour: Number of Tours July 2015 – June 2016 Jul-15 7 Aug-15 6 Sep-15 3 Oct-15 Nov-15 5 Dec-15 4 Jan-16 Feb-16 Mar-16 14 Apr-16 9 May-16 1 Jun-16 Total 69

College Tour: Number of Students July 2015 – June 2016 Jul-15 10 Aug-15 7 Sep-15 59 Oct-15 27 Nov-15 8 Dec-15 4 Jan-16 19 Feb-16 Mar-16 406 Apr-16 364 May-16 25 Jun-16 Total 964

Welcome Center Emails July 2015 – June 2016 Jul-15 59 Aug-15 88 Sep-15 38 Oct-15 23 Nov-15 29 Dec-15 41 Jan-16 95 Feb-16 19 Mar-16 39 Apr-16 86 May-16 159 Jun-16 78 Total 754

AskMC Emails July 2015 – June 2016 Jul-15 390 Aug-15 376 Sep-15 331 Oct-15 265 Nov-15 249 Dec-15 225 Jan-16 380 Feb-16 307 Mar-16 310 Apr-16 335 May-16 571 Jun-16 406 Total 4145

Incoming and Outgoing Calls July 2015 – June 2016 Jul-15 934 Aug-15 1193 Sep-15 923 Oct-15 754 Nov-15 580 Dec-15 405 Jan-16 1246 Feb-16 686 Mar-16 618 Apr-16 865 May-16 1317 Jun-16 1120 Total 10641

Voice Messages July 2015 – June 2016 Jul-15 75 Aug-15 64 Sep-15 90 Oct-15 81 Nov-15 9 Dec-15 29 Jan-16 49 Feb-16 80 Mar-16 129 Apr-16 143 May-16 113 Jun-16 179 Total 1041

Demographics of Student Visitors July 2015 – June 2016

Frequently Asked Questions How do I apply for Mission? How long after I apply will I get my student ID number? If I don’t receive my student ID how can I get it? How do I fill out the FAFSA? (All questions regarding FAFSA) How can I make an appointment with a counselor? How do I register for classes? How do I drop a class? Do I need to take an assessment test before I register for classes? What are Welcome Center, Counseling, FA, Admissions & Records and the assessment center’s hours of operations? When I can register for next semester? What is the deadline for add and drop with/without withdrawal? When are the summer/spring/winter breaks? When do the fall/spring classes start? When is the deadline for pass/no pass option? 15. How can I order my office and unofficial transcripts? 16. Where I can find the BOG and all other forms? 17. What can I do if I have a hold on my account? 18. How can I apply if I am a high school student? 19. How can I apply for the Middle College Program? 20. How can I reset my password for Mission portal/ FAFSA/ Angel? 21. How can I find my Student ID if I forgot? 22. Where can I buy a parking permit? 23. Where can I find information about my grade and GPA? 24. Where can I find information about graduation and requirement? 25. How do I know which book to require for my classes? 26. How do I clear my prerequisite? 27. How long will it take to get my refund? 28. For the assessment tests, how long does each test take? 29. Where can I get V1 independent/dependent forms? 30. How can I update my personal information? 31. How can I change my residency status?

Outreach Ambassadors continue to provide critical assistance to the Outreach team, both in their day-to-day roles and also representing Mission College at over 50 community events, high school visits, and community presentations. Santa Clara High School Wilcox High School Independence High School And more! Overfelt High School Gunderson High School Yerba Buenna High School SVCTE College Fair

Our Future 45 workstations Creating PowerPoints or Video for the FAQs Tracking students on kiosks/touchscreen stations/map device Large projector screen for new Welcome Center 3 or 4 phone lines

In Conclusion Mission College’s first priorities are students, their learning and their success. By having the Welcome Center in itself serves Mission’s statement. We have diverse student ambassadors and staff that are knowledgeable of the economic and cultural needs of the student population. We are the only Welcome Center in the South Bay area! Thank you so much for supporting the Welcome Center.

“WE ARE MISSION”, we have it all!! Thank you for listening!