e-invoice guide for suppliers UPM Corporation Financial Services September 2016

What is NOT an e-invoice WHAT IS AN E-INVOICE? What is an e-invoice What is NOT an e-invoice It is a data file that is sent and received electronically. It is a structured invoice that uses predefined fields. It contains exactly the same information and invoice level data as a paper invoice. It is not an attachment in an email sent directly to UPM e.g. Word or PDF. It is not a scanned paper invoice or a paper invoice sent via fax. UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

HOW TO START SENDING E-INVOICES TO UPM: As a UPM supplier you simply need a computer, internet access and email address. Then choose the best solution of sending your invoices to UPM! Solution A: You do not have an Operator UPM e-invoicing partner is Basware. You can register as a UPM supplier through the Basware Supplier Portal easily. The service is free of charge. Go to http://bsp.basware.com and start sending your e-invoices! Solution B: You already have your own Operator You can contact your own service provider and ask them to start sending e-invoices via interoperability connection to Basware. If your operator is new to us, Basware will take care of the technical support. Fees are negotiated with the operator of your choice. Solution C: You can print your invoices electronically to Basware Convert your invoice to an e-invoice through Basware Virtual Printer. This option allows you to print e-invoices the same way you would print paper invoices, without changing your invoicing processes or software. You will pay a monthly fee and an invoice specific transaction cost. UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

HOW CAN I SEND E-INVOICES TO UPM? You can find a list of suppliers cooperating with Basware at: http://www.basware.com/e-invoicingnetwork UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

SELECTING THE RIGHT E-INVOICING SOLUTION: The right option for you depends on the average volumes of invoices you send to UPM customers. Low volumes of invoices per month up to 30 High volumes of invoices per month Basware supplier portal Interoperability connection through own operator Basware virtual printer UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

WHAT ARE THE BENEFITS OF E-INVOICING: Benefits for our suppliers E-invoices are delivered quickly and smoothly to our system, consistently reducing the amount of rejected invoices. E-invoicing reduces administrative costs and enables effective invoice handling process. It ensures high accuracy in digitalized data processing and enhances account reconciliation. E-invoicing is supported with technical assistance both from Basware operator and from UPM. Registering to the Basware portal for sending e-invoices is free of charge. You can watch the video in UPM’s intranet and follow the instructions on how to get started with e-invoicing. Benefits for UPM E-invoices are received quickly, thus reducing handling delays. E-invoicing prevents unfavourable impact on cash flow forecasting. Because of structured fields, e-invoices are recognized and processed more efficiently. Minimizing administrative cost for handling of supplier invoices. E-invoicing improves data communication flow between UPM’s Sourcing and Financial Services. UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

QUALITIES OF A GOOD E-INVOICE: UPM purchase order number is exact. Only one purchase order and delivery note per invoice i.e. sending a separate invoice for each purchase order number and delivery. Delivery note number is provided together with the purchase order information. Purchase order line items are listed individually. The item net price e.g. unit price is correct. The VAT percentage is correct. UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

CONTACT DETAILS BASWARE FOR E-INVOICES TO UPM: Basware Activation Support team is dedicated to helping UPM´s suppliers to choose the best e-invoicing service. How to get started? Address your request to activation.services@basware.com Country Contact details Finland Tel. +358 209 3410 030 Service hours 08:00 – 17:00 (EET) Germany Tel. 0900 1000565 (0,99 €/Min + local/mobile service fees) Service hours 09:00 – 17:00 (CET) France UK Tel. +31 20 850 8025 Service hours 08:00 – 16:00 (GMT) US Tel. 1 (855) 727 2279 Service hours: 8:00AM – 8:00PM EDT (EST) UPM Corporation | Alvar Aallon katu 1, FI-00100 Helsinki, Finland | www.upm.com

MORE HELP & SUPPORT UPM CONTACT CENTER TEAM FOR E-INVOICING Email contactfs@upm.com or make a service request in FS portal In the FS SNow Portal: Create service request > FSCC > Business service > E-invoice issues Call the Financial Service’s Contact Center during service hours 8 – 16:00 EET Finnish Tel. +358 2041 46470 English Tel. +44 1723 50 2553 German Tel. +49 821 3109 7876 01 September 2016