1. Electronic Services from a School's Perspective PESC Annual Conference on Standards in Higher Education
Judith Nemerovski Flink
Director of Student Financial Services (SFS)
University of Illinois at Chicago
May 9, 2002
UIC University of Illinois at Chicago

2. Innovative Technology
Over the past six years, Student Financial Services (SFS) in partnership with infiNET Solutions has enhanced customer service to students by utilizing innovative technology through numerous self-service applications such as:
Web applications
e-commerce
UIC University of Illinois at Chicago

3. Intellectual Property Agreement
UIC has entered into intellectual property agreements with infiNET Solutions, which allows several of the innovative applications to be marketed to other institutions.
UIC University of Illinois at Chicago

4. On-line Web Service Utilization
One of the primary modules of use is a web-based program, QuikChekTM that provides a suite of financial self-service applications that students can access without operator intervention. Two of these applications are:
ACH-Direct Deposit
ui-pay
UIC University of Illinois at Chicago

5. UIC University of Illinois at Chicago
What is ACH?
Automated Clearing House (ACH) is an electronic method of transferring credits and debits between financial institutions more commonly known as Direct Deposit.
UIC University of Illinois at Chicago

6. UIC University of Illinois at Chicago
ACH Standards
There is a network of ACH providers that are governed by the National Automated Clearing House Association (NACHA) operating rules.
The University’s NACHA provider is Bank One, and we adhere to bank encryption standards for ACH data transmission.
UIC University of Illinois at Chicago

7. UIC University of Illinois at Chicago
Direct Deposit (ACH)
Direct Deposit allows students to have their financial aid and student account refunds deposited directly into a checking or savings account of their choice.
Students can complete a Direct Deposit application online and submit it securely over the Web.
Direct Deposit application and cancellation forms can be found on the various campus Websites.
UIC University of Illinois at Chicago

8. UIC University of Illinois at Chicago
Application Form
After a user completes all required information and submits the application, he/she receives a confirmation page, which can be printed.
UIC University of Illinois at Chicago

9. Application Form Continued
UIC University of Illinois at Chicago

10. UIC University of Illinois at Chicago
Cancellation Form
To cancel enrollment, users must complete and submit a Cancellation Form. Once submitted, an is sent to the Accounts Receivable Office, and the participant is deleted from the program.
UIC University of Illinois at Chicago

11. Direct Deposit - Benefits to Students
Increases access to the Direct Deposit application: worldwide -24 hour access
Posts transactions quickly
Increases the timely receipt of funds
Decreases number of checks being sent to incorrect addresses
Reduces number of lost checks
UIC University of Illinois at Chicago

12. Direct Deposit - Benefits to University
Earlier receipt of payments
Reduces resources needed for processing payments and disbursements
Reduces cost associated with paper transactions
Improves reconciliation procedures
Reduces opportunities for fraud
UIC University of Illinois at Chicago

13. UIC University of Illinois at Chicago
Direct Deposit Usage
The following number of students are enrolled in the Direct Deposit program at our various campuses:
Chicago
4351
Urbana
2124
Springfield
175
Total Students Enrolled
6650
UIC University of Illinois at Chicago

14. UIC University of Illinois at Chicago
What is ui-pay?
ui-pay is a web-based payment method for students to pay their student account bills over the Web using a credit card, debit card, or electronic check from a checking or savings account.
In addition to making payments, students may also:
View their online account history, and
Authorize other individuals, such as parents or guardians, to view their bill and pay all or part of the balance due.
UIC University of Illinois at Chicago

15. UIC University of Illinois at Chicago
User Friendly Layout
A user friendly screen layout quickly lets customers choose their payment type and electronically make their payment—quickly and easily. Graphics are used to clearly show users the needed information.
UIC University of Illinois at Chicago

16. Administrative Access to Reports
Through use of an administrator site, authorized UI staff can access summary and detailed reports about transaction activity. Administrators can view data for each specific campus or for the entire UI system.
UIC University of Illinois at Chicago

17. Additional Administrative Functionality
The administrative function also allows University staff to assist students by:
Viewing their account history,
Reviewing bank processor transactions, and
Verifying payments.
UIC University of Illinois at Chicago

18. ui-pay Credit Card Types
ui-pay accepts four types of credit and/or debit cards. The following shows the percentage of users:
Card Type Percentage
American Express 6%
Visa 52%
MasterCard 33%
Discover 9%
* There is a 2% convenience fee charged on all credit and debit
card transactions.
A 2% convenience fee is assessed by the the University for all debit and credit card payments made through ui-pay, to cover costs ensued.
UIC University of Illinois at Chicago

19. E-commerce Industry Standard Practices
For e-commerce the University utilizes:
E-commerce industry standard practices such as: data encryption, firewalls, and strong software and physical security
Banking standards for data transmission to the bank
UIC University of Illinois at Chicago

20. ui-pay Benefits Customers
Allows customers to make web-based credit card and e-check payments
Provides additional payment options
Provides a secure and convenient way for customers to make tuition and fee payments
Gives customers 24/7 access to bill payment
UIC University of Illinois at Chicago

21. ui-pay Benefits the University
Allows the University of Illinois to remain competitive in the higher education market
Provides a more cost effective method of processing payment transactions
Automates the Accounts Receivable system and the release of financial holds
Insures the University’s compliance with FERPA yet allows payment flexibility
Enables staff to provide quality customer service through the new administrative functions.
UIC University of Illinois at Chicago

22. UIC University of Illinois at Chicago
Success of ui-pay
The success of ui-pay is shown through the statistics. Since implementation in mid-December of 2001, the University has processed over 8,500 transactions and $8.7 million dollars through the ui-pay system.
UIC University of Illinois at Chicago

23. ui-pay - Monthly Totals
UIC University of Illinois at Chicago

24. ui-pay - Monthly Transactions
UIC University of Illinois at Chicago

25. UIC University of Illinois at Chicago
Challenge
The biggest challenge the University of Illinois faced in terms of consistent standards was to standardize policies and procedures across all three UI campuses: Chicago, Urbana, and Springfield.
UIC University of Illinois at Chicago

26. UIC University of Illinois at Chicago
The University of Illinois is a leader in the higher education community in offering innovative, state-of-the-art technology to our students.
Most importantly, these online services allow the University to continue it’s commitment to provide service to students as effectively and efficiently as possible.
UIC University of Illinois at Chicago

27. UIC University of Illinois at Chicago
Questions and Answers
UIC University of Illinois at Chicago