WORKING WITH GOOD PEOPLE TO DEVELOP THEM INTO GREAT MANAGERS AND LEADERS

Today’s managers & leaders are challenged unlike any of the past generations in their roles. Economic uncertainty, global risks affecting local markets, employee retention, productivity challenges, doing more with less, managing change effectively, environmental priorities and an aging workforce are but a few of the challenges they face.

In order to offset these and other challenges, leaders are looking for measurable and sustainable processes to operate their businesses profitably. To create those processes, improve company culture and build a mindset of moving from good to great, companies are partnering with Crestcom, an industry leader in those areas.

Crestcom’s management training and leadership development program is a cost effective tool for organizations that are looking to move performance from good to great. Crestcom offers a unique program of management and leadership development that is based on process training over 12 months. Every monthly session is led by an accredited Crestcom facilitator in a live, interactive learning environment in the local community.

Crestcom’s leadership development program is developed from ten core competencies which are the foundation for our 12 month, 24 module program. Customized programs can also be offered by combining specific modules based on organizational needs

Asking The Right Questions Delegation & Empowerment Drives for Results Drives for Results Accountability Decision Making Asking The Right Questions Encourages Excellence Encourages Excellence Delegation & Empowerment Coaching & Encouraging Rewards & Recognition Builds the Right Team Builds the Right Team Hiring The Right Team Multi-generational Leadership Organizing & Developing Teams Develops Positive Relationships Develops Positive Relationships Collaboration Networking Conflict Management Influences Others Influences Others Open & Effective Communication Negotiation & Building Consensus Emotional Intelligence Develops Customer Focus Develops Customer Focus Trust & Credibility Responsive Problem Solving Needs & Opportunity Awareness Understands the Business Understands the Business Generates Business Insights Financial Management Productivity & Process Efficiency Fosters Innovation Fosters Innovation Change Leadership & Management Continuous Improvement Complex Thinking Executes Vision Executes Vision Defines & Communicates Vision Strategic Thinking Plans & Prioritizes Models Personal Growth Models Personal Growth Self Awareness Continuous Learning Managing Personal Energy & Time

Alignment of Crestcom Leadership Development Program with OPS competencies and attributes Our program modules and focus match well with OPS’s four key competencies. Further our program is based on integrity and fosters excellent self-awareness through our process based training approach. CONNECTS DELIVERS INSPIRES TRANSFORMS INTEGRITY SELF-AWARENESS Promotes Understanding Sets Strategic Plans& Priorities Connects to/Creates a Shared Vision Manages/Leads Change Opportunities Adheres to/Sets Ethical Standards Aware Impact of Emotions   Builds Effective Teams Identifies & Utilizes Team Potential Communicates Clear Vision Promotes Innovation and Creativity Models Integrity Encourages Constructive Feedback Fosters Collaboration & Partnerships Achieves Results Models Leadership & Diversity Cultivates Learning & Growth Challenges Discriminatory Behaviour Acts on Feedback

Our ongoing analysis shows an average of 630% ROI from our participants across our customer base. We focus on growing and developing our participants to succeed in today’s complex economy. Our unique action plan process and monthly follow-up create accountability and are the basis for measurable results.

THE CRESTCOM PROCESS – GETTING FROM GOOD TO GREAT Executive Overview Leadership Skills Workshop Orientation and pre-assessment for team and individual development Access to secure online Crestcom Learning Portal and Executive Reports Twelve consecutive facilitated training sessions and twenty four action plans Peer accountability and practical application Measured results and leadership feedback Mid point and post assessment Crestcom continuing education Customizable training also available