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2. Set3_TitleandContent First Time Leader Department Leaders Operational Leaders Leaders of Leaders L1: Influential L2: Emerging L3: Strategic L4: Visionary Leadership (Core) Business (Job Specific) COMPETENCY SKILLS CATALOGS

3. Looks Like An employee who acts as a team lead or supervisor An employee who is engaged in developing leadership competencies through a formal or experiential learning program A frontline employee who demonstrates leadership potential or is able to influence others Set4_TitleandContent Influential leaders could be Collections OMT, MRF OMT, Fleet Supervisor, CE Leads, CE Supervisor, Pricing Analyst, or Sales Supervisor. They can be frontline employees who shows leadership potential and are able to influence others.

4. Acts Like Facilitates goal accomplishment Involves others Informs others on team Models commitment Set4_TitleandContent Influential leaders could be Collections OMT, MRF OMT, Fleet Supervisor, CE Leads, CE Supervisor, Pricing Analyst, or Sales Supervisor. They can be frontline employees who shows leadership potential and are able to influence others.

5. Recruitment Profile Executive Sponsor Manager Support Mentor Curriculums Next Role OMT PROGRAM Set3_TitleandContent RECYCLING OMT College Graduate or Experience Recycling Bill Ceasar Karl Mockros TBD (Karl Mockros) MRF Managers ARODs Foundational (6 mos) Intermediate (6 mos) Advanced (6 mos) MRF Manger DISPOSAL OMT 8 to 10 Years of Work Experience / Military Jim Dowland Vince Murphy Campus DM Area Director Foundational (6 mos) Intermediate (6 mos) Advanced (6 mos) District Manager (DM) COLLECTION OMT College Graduate Steve Batchelor OIMs / DOs DOs / DMs Another District DM Foundational (6 mos) Extended (3-6 mos) Route Manger (RM)

6. Insights Discovery Getting Started as a New Leader Communicating for Leadership Success Coaching for Peak Performance Building and Sustaining Trust Driving Change Setting Goals and Reviewing Results LEADERSHIP SKILLS Set3_TitleandContent Adaptability, Communication Building Trust, Inspiring Others, Planning and Organizing Building Strategic Working Relationships, Communication, Gaining Commitment Aligning Performance for Success, Coaching, Communication, Gaining Commitment Building Trust, Integrity, Leading through Vision and Values, Building a Successful Team Facilitating Change, Gaining Commitment, Leading through Vision and Values Aligning Performance for Success, Building a Successful Team, Gaining Commitment, Work Standards vILT Virtual ILT | ILT Instructor Led | OTJ On the Job WBT Self-directed Web-based Training | TBD Module Under Development PERFORMANCE SUPPORT: Leadership Community of Learning, Skill Practice, OPAL and Learning Labs ILT, vILT ILT, WBT ILT, vILT, WBT ILT ILT, WBT Leadership Mirror: Multi-rater survey by leadership level METRICS:

7. CE Lead or CE Supervisor BUSINESS SKILLS Set3_TitleandContent Customer Engagement Leadership Roadmap Quality Assurance, Communication, Technical Tools, Coaching, Communication, Gaining Commitment, Feedback Fundamentals, Communication, Listening, Building a Successful Team ILT, vILT, WBT Collections OMT Collections OMT Curriculum Technical Systems, Active Learning, Applied Learning, Building Trust, Managing Work, Safety Awareness, Work Standards ILT, vILT, WBT Fleet Supervisors Fleet Leadership Program Technical Applications, Safety, Leadership, Fleet Operations, Operational Business Acumen ILT, WBT MRF OMT MRF OMT Curriculum TBD ILT, WBT

8. Looks Like An employee who has formally moved into a management role A manager or supervisor who is expected to achieve results through others A committed individual who takes initiative to participate in leadership development programs Set4_TitleandContent Emerging Leader could be Route Manager, Customer Service Manager, Disposal OMT, MRF Manager, Fleet Manager, Pricing Manager or Sales Manager

9. Acts Like Achieves results through others Provides proactive coaching for success Help others identify performance expectations who align with organizational goals Successfully delegates the right tasks to the right individual Understands and focuses efforts on organizations business strategies Identifies strengths and development needs for themselves Set4_TitleandContent Emerging Leader could be Route Manager, Customer Service Manager, Disposal OMT, MRF Manager, Fleet Manager, Pricing Manager or Sales Manager

10. Business Acumen Coaching for High Performance Influencing for Organizational Impact Making Change Happen Translating Strategy into Results The 4 Disciplines of Execution LEADERSHIP SKILLS Set3_TitleandContent vILT Virtual ILT | ILT Instructor Led | OTJ On the Job WBT Self-directed Web-based Training | TBD Module Under Development PERFORMANCE SUPPORT: Leadership Community of Learning, Skill Practice, OPAL and Learning Labs Leadership Mirror: Multi-rater survey by leadership level METRICS: Financial Literacy, WM-specific Action Plans to contribute to company’s profitability Building Organizational Talent Gaining Commitment, Influence, Leading through Vision and Values, Navigating Politics, Managing Conflict, Compelling Communication Aligning Performance for Success, Coaching, Communication, Gaining Commitment Facilitating Change, Leading Change, Engagement Readiness, Navigating Complexity Driving Execution, Establishing Strategic Direction, Planning and Organizing, Strategic Decision Making ILT Book NOTE: L1 Leadership Core Skills need to be completed if entering at this level

11. Route Managers Route Manager/ District Manager Training Program Technical Applications, Collection Operations, Safety, Fleet, Human Resources, Environmental Protection, Operational Business Acumen ILT Disposal OMT Disposal OMT Curriculum Building Strategic Working Relationships, Building a Successful Team, Coaching, Communication, Continuous Improvement, Customer Focus, Decision Making, Planning and Organizing, Safety and Compliance Focus ILT, vILT, WBT BUSINESS SKILLS Set3_TitleandContent Fleet Managers Fleet Leadership Program Technical Applications, Safety, Leadership, Fleet Operations, Operational Business Acumen ILT, WBT MRF Managers MRF Manager Training Program TBD ILT Customer Service Manager Customer Engagement Leadership Roadmap TBD ILT, vILT, WBT

12. Looks Like A manager who has influenced others and demonstrates a strong understanding of the business A leader who provides strategic direction for his or her organization A committed individual who is expected to lead and drive transformational change Set4_TitleandContent Strategic Leaders could be District Manager, Directors of Operations, Customer Experience Managers, Area Sales Director, Business Development Managers, Area Recycling Operations Director

13. Acts Like Delivers business results Bridges the gaps from operational to strategic leadership Minimizes derailleurs Establishes peer networks Set4_TitleandContent Strategic Leader could be District Manager, Directors of Operations, Customer Experience Managers, Area Sales Director, Business Development Managers, Area Recycling Operations Director

14. Strategic Leadership Experience Leadership Advantage: Project Management LEADERSHIP SKILLS Set3_TitleandContent TBD vILT Virtual ILT | ILT Instructor Led | OTJ On the Job WBT Self-directed Web-based Training | TBD Module Under Development PERFORMANCE SUPPORT: Leadership Community of Learning, Skill Practice, OPAL and Learning Labs ILT, WBT WBT (Skillsoft) Leadership Mirror: Multi-rater survey by leadership level METRICS: NOTE: L1 & L2 Leadership Core Skills need to be completed if entering at this level

15. District Managers BUSINESS SKILLS Set3_TitleandContent Route Manager/ District Manager Training Program Technical Applications, Collection Operations, Safety, Fleet, Human Resources, Environmental Protection, Operational Business Acumen ILT Customer Experience Manager Customer Engagement Leadership Roadmap TBD ILT, vILT, WBT

16. Looks Like A Leader who can identify individuals with the greatest probability of growing into capable strategic leaders A leader who identifies leadership potential early and prepare a formal succession plan A leader who demonstrates future focus and can articulate the path to the organization Set4_TitleandContent Visionary Leader could be AVP, VPs, SVPs, and SLT (EVPs)

17. Acts Like Thinks in innovative and creative ways Views tactical problems or initiatives from a broad perspective and emphasizes solutions who support strategic objectives Generates new ideas/solutions who can be successfully implemented Challenges and pushes the organization to constantly improve and grow Identifies long-term, future goals for the organization and/or the department Champions his/her ideas to successful implementation Supports and champions the strategic initiatives of others Set4_TitleandContent Visionary Leader could be AVP, VPs, SVPs, and SLT (EVPs)

18. Leadership Game Changer Executive Focus Coaching (Proposed) Leaders Leading Leaders LEADERSHIP SKILLS Set3_TitleandContent Focus, Motivation, Determination, Drive, Transformation TBD Building Strategic Working Relationships, Communication, Gaining Commitment vILT Virtual ILT | ILT Instructor Led | OTJ On the Job WBT Self-directed Web-based Training | TBD Module Under Development PERFORMANCE SUPPORT: Leadership Community of Learning, Skill Practice, OPAL and Learning Labs ILT, WBT TBD ILT Leadership Mirror: Multi-rater survey by leadership level METRICS: NOTE: L1, L2, & L3 Leadership Core Skills need to be completed if entering at this level

19. TBD BUSINESS SKILLS Set3_TitleandContent TBD