2013

President Andrés Tapia

2013 ERGs: Getting What You Asked For It’s Show Time!

ERGs Are Booming  A growing number of companies launching for first time  ERGs being revitalized where they have been present for a long time  Spreading to the field where it had only been at home office  NALC six years running, full house

Getting What You Have Been Asking For  CEOs and other execs paying more attention  They are giving you exposure  They want your ideas  They want to feel your impact

Ready for Showtime?  The bar is getting set higher – but budgets are not going up on par  Work demands have only increased – so who has time?  Advocacy is great – but do you know how to influence?

Ready for Showtime!  Discover Financial  Novartis  Cigna

 7 Employee Connection Groups, with over 1,400 employees participating. Launched Sept

 Ted x DFS Event - Topic: Embracing Innovation  YPOD Survey YPOD will ignite progress, inspire others and cultivate tomorrow’s leaders. We aim to provide developmental, networking and leadership opportunities for motivated young professionals and their advocates. We will support and reinforce our core business objectives by leveraging personal and professional insights to spark innovation, while enhancing our company’s reputation through voluntary service in our communities. Mission  Ted x DFS Event - Topic: Embracing Innovation  Holiday Card Writing / Family Adoption of our troops & families  Chicago Booth School of Business – MBA Overview  YPOD Survey ACCOMPLISHMENTS

 Ted x DFS Event - Topic: Embracing Innovation  YPOD Survey

 16 ERGs with 10 field-based chapters  43% of NPC associates are ERG members (3,394 associates)

Novartis Pharmaceuticals Corporation Employee Resource Groups (ERGs)  ERGs support Cross-Cultural Marketing and other Initiatives Focused on Driving the Business  ERGS based on race/ethnicity (groups for Blacks, Latinos, Asians, Russians, Chinese, Southeast Asian Indians) participated in NPC’s market research on culturally competent strategies. Several strategies were vetted over a two-year period for cultural insights, consumer research, translations and new ideas. Strategy led to more than $2 million in savings on market research and helped NPC reach more than 30 million consumers  ERGs function as focus groups to provide feedback on NPC organizational initiatives  Examples include participating in focus groups on diversity & inclusion and employee relations training, FlexConnect (NPC’s flexible work program); and towards the development of an on-site day care  ERGs support organizational talent management efforts by educating members and other associates about the performance management process (objective setting and talent profile), and through the development of mentoring programs  ERGs support NPC’s philanthropic efforts  Community Partnership Day, Multicultural Corporate Teen Mentoring and On-Site Mentoring Programs, as well as pursuing opportunities to volunteer in areas aligned with their key area of focus

Novartis Pharmaceuticals Corporation Employee Resource Groups (ERGs)  African Ancestry Cultural Exchange (AACE)  Asian American Affinity Network (AAAN )  Cancer Hope (CH)  CapAble (People with Disabilities and Chronic Health Issues )  Caregivers Alliance for Resources, Education and Service (C.A.R.E.S.)  Chinese Culture Community (CCC)  Empowering Women to Impact Now (EWIN)  GenNext  Hispanic Leadership Network (HLN)  Military Affinity Group (MAG)  Native American Cultural Alliance (NACA)  Network for Indian Cultural Exchange (NICE)  Open Professional Employee Network (OPEN )  Russian Culture Exchange (RCE)  Women in Leadership (WIL)  Working Parents Connection (WPC)

 Since July 2011, nine Colleague Resource Groups (CRGs) introduced:  Women  Black/ African American  Asian/South Asian  Hispanic/Latino  LGBT & Allies  Virtual Communities  Millennials  People with Different Abilities  Veterans  More than 7% of U.S. workforce participates  CRG's co-led by individuals identified via 9-Box Talent Review process  10 of 18 CRG Leaders have been promoted or had expansion of responsibilities during their current tenure.

 Product Development partners with Millennials CRG to gain insights on interests that include social media and gamification.  African American and Black CRG has partnered with product team to develop communications and events that culturally connect with consumers.  Hispanic CRG has authored internal whitepaper on Health & Well being in the Hispanic Community  CRGs work with local sales teams for client presentations and supporting customers during open enrollment process.

Three Leadership Moves You Can Take Right Now  Confront the Brutal Facts about your ERG  Identify One Hedgehodge Concept  Get the Right People on the Bus

2013