1. Chief Diversity Office, Dell Corporation
Marie Moynihan
Chief Diversity Office, Dell Corporation
The role of HR in building inclusion, cultural change and the ethical workplace

2. The role of HR in building inclusion, cultural change and the ethical workplace
Marie Moynihan, Senior Vice President, Global Talent Acquisition, DellEMC

3. The world’s largest privately controlled technology company in numbers:
$74B revenue
Serving 98% Fortune 500
~140,000 team members
At approximately $74 billion in revenue, Dell Technologies is “The World’s Largest Privately-Controlled Technology Company” … bar none.
If you look at the Fortune 500 for comparisons, in rough numbers:
Microsoft - $94 billion
IBM $83 billion
Intel -$55 billion
HPE - $52B (HPQ = $50B)
Cisco - $49 billion
Others with somewhat more diversified business models:
Apple – $233 billion
Amazon.com - $107 billion
To give you a sense for the company’s scope and scale.
Serving 98% of the Fortune 500
Approximately 140,000 team members
30,000 full-time customer services and support team members
180 countries
We are also leaders in CSR initiatives, corporate giving, support for diversity in the workplace.
30,000 full time customer services & support team members
180 countries

4. Dell EMC in Ireland Dublin Limerick Cork
A strategic global hub for Sales, Services, Operations, IT, Manufacturing, Finance & Solutions Development with 5,500+ team members in Dublin, Limerick & Cork
Dell EMC in Ireland
Dublin
Limerick
Cork
Ireland /UK Enterprise Sales
OEM Sales
EMEA Support Services IT
Marketing
Financial Services
Global Talent & HR
Supply Chain Ops
Service Operations
Apps & Solution Development
Cyber Security IT
Finance
Regional TA & HR
Advanced Manufacturing
Supply Chain Logistics
Engineering and R&D labs
Sales Support & Customer Service
Proof-of-Concept Solution Centre
IT Data Centre
Finance
Regional TA & HR

5. Creating a culture of inclusion

6. Winning Culture Teams
Volunteer based – 10 team members Represent different function/BUs
Quarterly meetings
Scope:
Strategic business plans
Benefit changes
Health & safety
Site engagement initiatives

7. Healthcare provision

8. Payroll

9. 11 Employee Resource Groups (ERGs)
Global study found diverse and inclusive workgroups to be x more collaborative, with higher employee commitment
11 Employee Resource Groups (ERGs)
250 + chapters
24, members in
60 countries

10. The power of ERGs Network Develop Leadership Skills
Community out reach
Impact the business
Refer Talent

12. 15% difference in cNPS 7% difference in revenue
Bottom Line Impact!
Inspired and engaged team members
Customer loyalty
Financial performance
Sales teams in the top quartile of eNPS have customers with better cNPS
Higher customer cNPS drives more account revenue
Top eNPS
Increasing cNPS
15% difference in cNPS
7% difference in revenue
Bottom eNPS
Flat or declining cNPS

13. What is MARC?
MARC (Men Advocating Real Change) is an initiative from Catalyst, a non-profit organization, designed to engage men in creating a more inclusive work environment.
The MARC program helps to identify where unconscious bias exists and aims to promote a more collaborative and inclusive leadership style.
MARC is a key component of our diversity and inclusion strategy, helping us make Dell an even better place to work which, in turn, drives greater outcomes for our business and our customers.

14. MARC is all about inclusion

15. The Ethical Workplace

16. How it works @ Dell Starts at the top CEO commitment Reason to believe
‘Speak out’ culture
Performance measures – what + how
Tell Dell employee survey
Message reinforcement
Mandatory training
Consistent policies
Ongoing communications
Visible consequences
Robust investigations team
Action is taken
No compromise despite implications
Dell Ethics helpline
How it Dell ,

18. Bringing it all together - the role of HR

19. Thank you 