Travelex Global Induction LEARNING & DEVELOPMENT 1

Welcome to Travelex LEARNING & DEVELOPMENT 2

What’s included LEARNING & DEVELOPMENT 3 A message from our CEO Our story Our Executive team Travelex today What we do Our core behaviours Your story Your journey

A message from our CEO

Our story 1976 Founded by Lloyd Dorfman as a single store currency exchange bureau Expanded operations into the Netherlands and Belgium Opened first North American locations at JFK International Airport Continues worldwide expansion of currency exchange locations reaching 1,500 stores Partnered with Mutual of Omaha, taking over stores in 50 terminals at 34 airports Acquired Thomas Cook Global & Financial Services Apax Partner LP became a majority shareholder of Travelex Launched the first Foreign Currency ATM Online ordering with in-store pick-up. Card programme sale to MasterCard 2011 First currency exchange company to market a prepaid travel card in Pounds & Euros and to introduce Chip & PIN to the U.S. Global Business Payments sale to Western Union 2013 Became first currency exchange operator nationally recognised by the Chinese government. Acquired Brazil's largest foreign currency company, Confidence Lloyd Dorfman, Apax Partners and Standard Chartered, completed the sale of Travelex to Dr Shetty and Centurion Investments Our journey continues.

Our Executive team LEARNING & DEVELOPMENT 6

Travelex today LEARNING & DEVELOPMENT Airports 1,500 + stores 1,250+ ATM locations 70 transactions per second 80+ currencies 100+ countries 22 world’s top airports Over 1 billion passengers

What we do LEARNING & DEVELOPMENT 8 Outsourcing Retail Wholesale We use innovative products and services to help financial institutions and businesses exceed the foreign exchange expectations of their customers.

What we do LEARNING & DEVELOPMENT 9 Outsourcing Retail Wholesale We have over 1,500 Travelex stores across the globe. Our dedicated customer-centric approach means we can provide the right tailored advice to enhance our customers’ experience with us.

What we do LEARNING & DEVELOPMENT 10 Outsourcing Retail Wholesale Our products include but are not limited to— Prepaid currency cards International payments Phone cards Travel insurance International drafts Opening foreign bank accounts Travellers Cheques Not every product is available at every store

What we do LEARNING & DEVELOPMENT 11 Outsourcing Retail Wholesale We can buy and sell more than 80 currencies and have a global network of wholesale customers and suppliers.

What we do LEARNING & DEVELOPMENT 12 Business Development Vaults and Cash rooms ATMs Wholesale Trading Desk Customer Service Centre

What we do Our digital transformation is a significant investment for Travelex, driving growth through digital products, marketing and operations. We have launched our hugely successful Supercard digital wallet, which enables customers to avoid foreign transaction fees when using their credit or debit cards, abroad. LEARNING & DEVELOPMENT 13

What we do We aim to set the gold standard for compliance with a strong track record of operating in highly regulated and complex environments. We have a secure business model, founded on 40 years of experience, ensuring the highest industry operating standards and compliance across the globe. LEARNING & DEVELOPMENT 14

What we do LEARNING & DEVELOPMENT 15 Organisational Goals Exec Area Goals Individual Goals We have created goals for Travelex as an organisation, supported by goals from each of your Exec areas. The alignment of goals provides focus for our work so that you are working on the most critical things for the business. You should review and measure your progress on a regular basis.

What we do LEARNING & DEVELOPMENT 16 Organisational Goals Exec Area Goals Individual Goals Your manager will share your Exec Area has goals with you so that you understand what you and the team is expected to deliver.

What we do LEARNING & DEVELOPMENT 17 Organisational Goals Exec Area Goals Individual Goals You will create goals, using the SMART guidelines, which support what your business area is trying to deliver for the year. You should have absolute clarity on what you are accountable for during the year and how your success will be measured.

Behaviours LEARNING & DEVELOPMENT 18 Customer FirstExpertPassionateProfessional

Customer First LEARNING & DEVELOPMENT 19 Always strives to do the right thing by the customer Demonstrates a can-do attitude Uses the expertise in the organisation to offer practical solutions Communicates clearly and effectively

Passionate LEARNING & DEVELOPMENT 20 Demonstrates a real sense of caring about our business and colleagues Works collaboratively as part of One Travelex team sharing knowledge and best practice Embraces challenges enthusiastically Recognises and celebrates success

Expert LEARNING & DEVELOPMENT 21 Seeks to understand our strategy, market and customer, and will find opportunities to improve the customer experience Challenges the status quo and looks for the best ideas to do things more efficiently and simply Shows commitment to delivering results for the business and our shareholders

Professional LEARNING & DEVELOPMENT 22 Knowledgeable and uses own and others’ expertise to improve our customers’ experiences Strives to always deliver the gold standard with compliance and regulation Respects, cares for and values each individual, whether they are customer, Business Partner or supplier Develops people within the team as well as encouraging self-development Listens to and responds to colleague feedback

Your story LEARNING & DEVELOPMENT 23 It is our vision to create a HR function with people experts at the heart of change; making use of the latest HR technology; creating value for the business; and delivering the best possible colleague experience for all Travelex colleagues. It is the philosophy of Travelex that knowledge and skills are an investment, and that every colleague deserves that investment. This is on the basis that, as our employees grow and develop, so will Travelex.

Your journey continues… LEARNING & DEVELOPMENT 24