WILY MANAGER Just-in-Time Management Advice Managing Consequences The Power of Positive Reinforcement.

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Presentation transcript:

WILY MANAGER Just-in-Time Management Advice Managing Consequences The Power of Positive Reinforcement

WILY MANAGER Just-in-Time Management Advice Further Information

WILY MANAGER Just-in-Time Management Advice Agenda The ABCs of Managing Performance Types of Consequences Consequences that drive performance 3 Things

WILY MANAGER Just-in-Time Management Advice “PEOPLE DO WHAT GETS REINFORCED”

WILY MANAGER Just-in-Time Management Advice A ctivator B ehavior C onsequence Bringing out the Best in People -- Aubrey Daniels

WILY MANAGER Just-in-Time Management Advice ACTIVATOR Or “Antecedent” Setting Event Something that comes before a behaviour or activity which sets the occasion for that behaviour. Most often over-used by managers Have only short-term effects Cause a behaviour to happen a limited number of times Must be paired with a consequence to be effective

WILY MANAGER Just-in-Time Management Advice BEHAVIOUR What a person does Performance Action Event Decision

WILY MANAGER Just-in-Time Management Advice CONSEQUENCES The result of a behavior. A response to an action. What is said or done about someone’s work or an activity. An event that occurs after a given behavior. What happens to the performer as a result of the given behavior.

WILY MANAGER Just-in-Time Management Advice Four Types of Consequences Positive Reinforce -ment Negative Reinforce- ment PunishmentExtinction + - BEHAVIOUR Consequences that increase behaviour Consequences that decrease behaviour

WILY MANAGER Just-in-Time Management Advice Definitions Positive Reinforcement: Makes me feel good about something I’ve done Negative Reinforcement: I do something because it will allow me to avoid something negative Punishment: Makes me feel bad about something I’ve done Extinction: Being ignored for something I’ve done

WILY MANAGER Just-in-Time Management Advice What Consequences Positively Reinforce? Is it... Is it... Positive Uncertain Future Negative Immediate Certain

WILY MANAGER Just-in-Time Management Advice 3 Things to Remember 1.People do what is reinforced – both a good news and a bad news story 2.Leaders most often overuse Activators and underuse Consequences 3.The consequences that will drive performance are Positive, Immediate and Certain

WILY MANAGER Just-in-Time Management Advice Further Information