1. Giving Quality Feedback

2. Agenda Objectives of Feedback
Five Steps to delivering quality feedback
Things to keep in mind
3 Things

3. Feedback Objectives
To confirm a course of action, performance or behaviour
To correct specific behavior or performance
To have a behavior or performance carry on
A performance management tool to enhance performance.

4. The 5 Steps for Quality Feedback
Context: Tell them what you’re going to tell them
Clarify: Describe in specific, measurable and observable terms and tell them why it’s important
Create: Ask for feedback on the feedback and brainstorm actions to improve or do better
Confirm: Agree on action steps forward, and determine exactly what will happen next.
Close: Express confidence and support

5. Context Tell them what you’re going to tell them
Tell them what’s coming – don’t leave them guessing
Don’t just start talking, and leave them to figure it out on their own.
“I’d like to offer some feedback on…”

6. Clarify Use Specific, Measurable and/or Observable behaviors
Generalities don’t work
Have your facts straight
Describe observable behaviors
Use measures wherever possible
Tell them why this is important
What is the impact on you and on others?
How does it relate to high level goals and objectives

7. Create Ask for Feedback on the Feedback
Ask lots of questions
Guide them through the feedback
Give an opportunity to respond
Brainstorm actions to improve or do better

8. Confirm Agree on Action or Next Steps
Make sure you agree on what will happen next, even if it is to maintain the status quo
Reinforce continued good performance
Describe what future outcomes you’d like to see

9. Close Express Confidence & Support
Everyone should leave the meeting with a clear idea of what they need to do next
Reinforce your confidence in the recipients ability to be successful
Describe how you will support them in their efforts to improve

10. Things to keep in mind Be supportive
Make sure it’s a dialogue and not a lecture
Feedback should be helpful, not a place to vent your anger
Ask lots of questions

11. 3 Things to Remember
Do it well… do it often. Feedback drives performance
Avoid generalities… be specific
Agree on action