Leaders as Communicators Enhance your communication style to engage and inspire

What makes you a leader? 2Communicating a purpose

Which leaders inspire you? 3Our inspiration

Who are you? In pairs, take a couple of minutes: Without saying what job you do, have a chat about who you are and what you’re like. 4 Personal impact and influence

What is your first impression? In your pairs give feedback to your partner: What is your first impression? What did you notice about what they said, their tone, their body language? How did you feel about them when they had finished their introduction? Personal impact and influence5

Emotional Intelligence Five elements make up emotional intelligence: Self Self awarenessSelf regulationMotivation Social EmpathySocial skills 6Personal impact and influence

Connect then lead …. Amy J.C. Cuddy, Harvard Business School What is your body language telling you? 7Personal impact and influence

Recognising your communication style Warm competent Warm incompetent Cold competent Cold incompetent Watch these videos and see if you recognise these communication styles….. 8

Communication Styles and Influence

Take the challenge Take ten minutes as a group to consider what communications approach you would take in these challenges, and why. Inform your team of a change in roles and responsibilities Address a performance challenge with a member of staff 10Personal impact and influence

Communicating purpose and vision Why we’re here Where we’re going Communicating a purpose11 In pairs (3 minutes) Pitch your vision to your partner In pairs (3 minutes) Pitch your vision to your partner Individually (2 minutes) What is your vision for your team? Individually (2 minutes) What is your vision for your team?

Communicating purpose and vision Give honest feedback (2 minutes each) My understanding of your team vision is… I noticed that your vision linked to the business objectives… One thing to improve your communication would be… You know your team is engaged because… Your tone of voice and body language was… Communicating a purpose12

Engage for Success Strong Strategic Narrative Employee Voice Engaging Managers Integrity Engage for Success13

Employee Voice Is all about a meaningful relationship with employees. This means: Their views are actively sought They can speak out and challenge They are given recognition and praise They feel they are listened to and that their opinions count and make a difference Engage for Success14

Listening

Recognise any of these listening habits? 16Engage for Success The Advice Giver May jump in too quickly before the speaker has the chance to articulate their thoughts The Advice Giver May jump in too quickly before the speaker has the chance to articulate their thoughts The Faker They nod but its clear they aren’t listening The Faker They nod but its clear they aren’t listening The interrupter They can’t wait for you to finish The interrupter They can’t wait for you to finish The Rebuttal Maker Listens only to find a rebuttal The Rebuttal Maker Listens only to find a rebuttal The Dominating Speaker Uses the message only to get their point across The Dominating Speaker Uses the message only to get their point across The Intellectual or Logical Listener They are interested in what’s behind the message and are judging based on what they already know The Intellectual or Logical Listener They are interested in what’s behind the message and are judging based on what they already know

Team briefing? Please make it engaging! Engage for Success17 Civil Service People Survey 2015: results by question Civil Service benchmark score Change in score '12 to '13'13 to '14 '14 to '15 Employee engagement B50.I am proud when I tell others I am part of [my organisation] 53%56%59%57% B51.I would recommend [my organisation] as a great place to work 46%45%49%47% +4-2 B52.I feel a strong personal attachment to [my organisation] 44%46%48%47% +2 B53.[My organisation] inspires me to do the best in my job 41%43%45%44% +2 B54.[My organisation] motivates me to help it achieve its objectives 38%40%43%42% +2

Exercise The nominated team leader has received the results of the Civil Service People Survey. You are having a meeting to discuss the results. One of you will lead the conversation – to provide a team briefing and gain views from the team. Members of the team are to treat this as if they are in the workplace taking part in a team briefing. 18Engage for Success

One action I will take to make a difference... –Break into threes and identify one action that you want to take as a result of today –In 5 minutes, the ball will be thrown at random to people in the group –When you catch the ball, describe your action before throwing the ball to someone else 19

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