Orders – Create Responses Boeing Supply Chain Platform (BSCP) Detailed Training July 2016

Table of Contents 1 Slide NumberTraining Topic 2 Order states and actions 9 Supplier response process 13 Respond to orders with ‘In Process’ 17 Respond to orders with ‘Accepted’ 24 Respond to orders with ‘Acknowledge with Exceptions’ 32 Work with change orders from Boeing 45 Work with cancelled orders

2 Order States and Actions

Supplier Actions for Discrete Orders A new order is loaded into BSCP in a New state, with all of its line items in a New state. The supplier can change a New order to these states: a.In Process - Supplier communicates to Boeing that the order has been received and is being worked b.Accepted – Supplier agrees to the order from Boeing c.Acknowledged with Exceptions – Supplier is taking exception to something on the order The process to change an order’s state is explained later in this presentation. 3

Buyer/System Actions for Discrete Orders The buyer can change an order to these states by sending a change order to BSCP: a.Updated – Buyer has made a change to the order’s data, such as a date or quantity b.Cancelled – Buyer wants to cancel a schedule line or entire discrete order c.Closed – (Future Use) Buyer wants to close a schedule line or entire discrete order Schedule lines move to an Archived state when the order has not been modified in more than 180 days. A supplier cannot create shipments or invoices against schedule lines in these states: –Cancelled –Closed –Archived 4

States at the Line and Header Level States are applied at the schedule line level (A) and the header level (B). The Order State is dependent on the states at the Schedule State level. 5 A B

States at the Line and Header Level When all of the schedule states are changed (A), the order state also changes (B). 6 A B

States at the Line and Header Level If at least one schedule line is in the ‘New’, ‘Updated’ or ‘In Process’ state (A), the Order State at the header will remain in that same state (B). Each Schedule State has a priority that helps to determine the Order State (see next slide). 7 B A

Order StateSchedule StatesPriority Acknowledged with Exceptions Line 1: Accepted5 Line 2: Acknowledged with Exceptions 4 Line 3: Cancelled7 Order StateSchedule StatesPriority In Process Line 1: In Process3 Line 2: Accepted5 Line 3: Accepted5 State Priorities The Order State (header) is determined by the Schedule State with the highest priority. (‘Priority 1’ is the highest priority) Priority of States Example: Order 1 Example: Order 2 8 StatePriority New1 Updated2 In Process3 Acknowledged with Exceptions4 Accepted5 Archived6 Cancelled7 Closed8

9 Supplier Response Process

**Update order & Acknowledge with Exceptions BSCP Process: Supplier Response to an Order Locate order Review order and attachments Order response is sent to Boeing **Accept order No changes *Changes * The changes would have been discussed with the buyer off-line. ** All lines must be acknowledged in order to acknowledge the order. 10

Supplier Options to Respond For each order that has a ‘New’ or ‘Updated’ status, the supplier can respond that the order is ‘In Process’. This status tells Boeing that the order is being reviewed. It also allows the supplier to keep track of which orders have been viewed or assigned to someone to review. Note: Only some Boeing business units can receive an ‘In Process’ notification. Once the supplier has a response, the options are to ‘Accept’ the order or ‘Acknowledge with Exceptions’. Each of these response options are discussed in the next three sections of this presentation. 11

Responding at the Order or Schedule Line Level In the ‘View Orders’ presentation, multiple options to view orders were discussed ‘Summary’ page - order level view of data, or schedule line from second tab ‘Search’ page or ‘My Workspace’ – schedule line view of data When you respond to the orders, the same levels for status apply To respond to an order at the order level, use the ‘Order Details’ page or ‘Summary’ page To respond to an order at the schedule line level, use the ‘Search’ or ‘My Workspace’ pages IMPORTANT! Boeing only receives the order level status and the ‘Note to Buyer’ message from the order level. Therefore, if you respond at the schedule line level, the order status will be based on the schedule line with the state that has the highest priority (see Slide 8). Also, if you respond at the schedule line level, the response is only sent when all of the schedule lines have a response. It is highly recommended to respond from the ‘Order Details’ page or ‘Summary’ page. The rest of this presentation assumes that you would use this approach. 12

13 Respond to Orders with ‘In Process’

‘In Process’ Orders Suppliers have the option to manually move the orders to an ‘In Process’ state. This action sends an ‘In Process’ order response to Boeing. 1.Go to Order Management  Discrete Order  Summary 2.Select the Total number link for the ‘New’ orders

‘In Process’ Orders 3.On the Discrete Order List page, select orders to be moved to the ‘In Process’ state 4.Click the In Process button – a notification is sent to Boeing Note: Since the search criteria used to get to this page was a ‘New’ state, the lines will move off of this page once their status changes to ‘In Process’

‘In Process’ Orders 5.The total counts on the Summary page (and My Workspace) automatically update to add the orders and lines to the ‘In Process’ count. 5 16

17 Respond to Orders with ‘Accepted’

Accept an Order By responding with a status of ‘Accepted’, the supplier is agreeing to the order. This action sends an ‘Accepted’ order response to Boeing. 1.Go to Order Management  Discrete Order  Summary 2.Select the Total number link for the ‘New’ orders

Accept an Order 3.On the Discrete Order List page, select an Order Number to go to the order’s details 19 3

Accept an Order Note: Instructions on how to review the order details or print it can be found in the ‘Orders - View and Print’ presentation. 4.Click the Accept button 20 4

Accept an Order 5.The Schedule State for all schedule lines moves to ‘Accepted’ Note: Even if there are multiple states at the line level, they will all move to ‘Accepted’ (except ‘Cancelled’ lines). 5.The Order State moves to ‘Accepted’ 6.The Order Response Sent to Boeing changes to ‘Yes’ – indicating it was sent to Boeing

Optional Process: Accept Multiple Orders A supplier with many routine orders can select most of them from a list, ‘batch accept’ them and then address the orders that require more attention (also from the list page) 1.Go to Order Management  Discrete Order  Summary 2.Select the Total number link for the ‘New’ or ‘Updated’ orders

Accept Multiple Orders 3.On the Discrete Order List page, select orders to be moved to the ‘Accepted’ state 4.Click the Accept button – the status changes to ‘Accepted’, the responses are sent to Boeing, and the selected orders are removed from this ‘New’ order list

24 Respond to Orders with ‘Acknowledged with Exceptions’

1 2 ‘Acknowledge with Exceptions’ for an Order 25 The ‘Acknowledged with Exceptions’ state requires a note from the supplier in the Supplier Message field at the header of the order. This action sends an ‘Acknowledged with Exceptions’ order response to Boeing. 1.Go to Order Management  Discrete Order  Summary 2.Select the Total number link for the ‘New’ or ‘Updated’ orders

‘Acknowledge with Exceptions’ for an Order 3.On Discrete Order List page, select an Order Number to go to the order’s details 26 3

‘Acknowledge with Exceptions’ for an Order Note: Instructions on how to review the order details or print it can be found in the ‘Orders - View and Print’ presentation. 4.To enter the required message in the Supplier Message field, click the ‘Create’ link 27 4

‘Acknowledge with Exceptions’ for an Order 5.A pop-up window appears – enter a message about why the order needs to be acknowledged with exceptions. There is a limit of 4,000 characters. Note: Only 128 characters are retained in history. 6.When finished, click the OK button

‘Acknowledge with Exceptions’ for an Order 7.Click the Acknowledge with Exceptions button 29 7

‘Acknowledge with Exceptions’ for an Order 8.The Schedule State for all schedule lines moves to ‘Acknowledged with Exceptions’ 9.The Order State moves to ‘Acknowledged with Exceptions’ 10.The Order Response Sent to Boeing changes to ‘Yes’ – indicating it was sent to Boeing

Changing a Response to ‘Accept’ It is possible to change your response to ‘Accept’ after you already sent ‘Acknowledged with Exceptions’ as your response. 1.Edit the message to Boeing by clicking the ‘Change’ link on the Supplier Message field. 2.Then click the Accept button

32 Work with Change Orders from Boeing

Purchase Order Changes If your exceptions are agreeable to the buyer, a change order should be issued by the Buyer. A change order may also be issued when there is a business change for the Buyer, or to correct an error on an order. You can respond to a change order with ‘Accept’ or ‘Acknowledge with Exceptions’. You also have the ability to ‘Accept” an order that was previously ‘Acknowledged with Exceptions’ without the buyer sending a change notice. IMPORTANT: You will always see the latest version of an order – including all change orders that have been sent to BSCP. The documents post as they are received. 33

Click ‘Agree’ on the Terms and Conditions Page Every time a supplier user logs into BSCP, the user must agree to the alert that is presented. The terms and conditions are related to acknowledging that all changes that have been applied to orders are represented in the supplier’s response. 1.Select ‘Agree’ 2.Click the OK button (this redirects the user to his home page) Note: Certain roles may not have this log on message (i.e.: shipper role, supplier view role).

Locate Purchase Order Changes 1.To review change orders, go to Order Management  Discrete Order  Summary 2.Click on the ‘Total’ number link for Updated

Locate Purchase Order Changes 3.On the list page, click on an Order Number link to go to the Order Details page 36 3

Purchase Order Changes - Highlighting 4.Three schedule line data fields are highlighted in yellow if they have been changed: Requested Schedule Qty (shown below) Schedule Date (shown on next slide) Unit Price (not shown) 5.On the Details page, the previous value is also shown in a corresponding data field

Purchase Order Changes – Full Print 6.To see changes beyond the three highlighted data fields, click the Full Print button 6 38

Full Print – View All Changes 39 Asterisks in the full print file (A) indicate changes between the ‘current’ version and the last version that had a supplier response. If there is no supplier response yet, then it compares the current version to the original version of the order. A

A B View History – View Changes for Fields in BSCP In addition to the full print, the ‘View History’ tracks changes by Boeing, the supplier or the system, for all data fields that are shown in the BSCP user interface (on the screens). A.The View All History link shows changes for the header section and all lines. B.Selecting one schedule line and clicking the View History button, shows the changes for only that line. 40

1 2 View History – Line Level 1.To view changes for one line, select the check box for that line 2.Clicking the View History button 41

3 4 View History – Line Level 42 3.A pop up window appears 4.(Optional) In the History Selector section, highlight one or more data fields to filter the records by what field has changed 5.Click the Refresh button to update the results 6.Select a ‘+’ to view the details for a change record, or select ‘Expand All’ and use Refresh to open the details for all records in the Audit Detail section 5 6 6

View History – Line Level A.The left columns show the date/time of the change, the user’s name and their role, the order number and line and schedule ID’s, change order sequence and date. B.The right columns show the field that was changed, the old value and the new value. C.This information can be exported in a ‘text’ format by clicking the Export icon. AB C 43

Change Order with a ‘New’ Status 44 It is possible for an order to have a ‘New’ status even though some of the schedule lines have an ‘Updated’ status (or other statuses) >If a line was added to an existing order, the status of that line will be ‘New’ >If only some of the lines for an order are sent into BSCP as a change order, then a line that is not sent will keep it’s current status ‘New’ status has a higher priority than ‘Updated’ and therefore if any of the lines in an order are ‘New’ (A), the entire order status is ‘New’ (B) A B

45 Cancelled Orders

The buyer's intent to cancel an order or some schedule lines on an order is sent to BSCP as a change order. The supplier receives an alert. Lines in a cancelled state are displayed in a red strike-through font. Some Boeing business units will send through their intention to cancel an item with a change order – so the status is ‘Updated’. These orders require a response so that there is a response to the “cancellation”. 46

Cancelled Orders - Alert Each BSCP user with a supplier role can set up an alert for cancelled orders. 1.On the navigation tree, click on My Profile  Alert Subscription 2.In the ‘Subscribe’ column, make sure the ‘Cancelled Discrete Order Alert’ row is checked 3.When finished, click the Update button

Locate Cancelled Orders 1.To view cancellations, go to Order Management  Discrete Order  Search 2.For the ‘Schedule State’ data field, scroll down and select Cancelled. 3.Then click Search

Locate Cancelled Orders – by a Date Range While searching, you can enter a date range in the ‘Change Order Date’ from and to fields (A). This will reduce the number of results and allow you to locate the most recent cancellations. 49 A

Cancelled Orders – List View 5.On the list page, cancelled lines are shown in red strike-through font 6.Click on an Order Number link to go to the Order Details page

Cancelled Orders - Details If only some schedule lines were cancelled in the order, you can respond to the other lines. 7.Respond to the order with ‘Accept’ or ‘Acknowledge with Exceptions’ – the cancelled lines will remain in a ‘Cancelled’ state. 7 51

Cancelled Orders – Order State If only some schedule lines were cancelled in the order, the Order State may not be ‘Cancelled’. To locate orders where only some lines were ‘Cancelled’, you need to look at the data at the schedule line level 52

53 End – Orders