21 September 2011Page 1 IGG Agenda 21st September 2011 Minutes from Previous IGG Meeting 14:00 – 14:10 Review of Action Items 14:10 – 14:15 CER Update 14:15 – 14:25 Gemserv Update14:25 – 14:35 MRSO Update 14:35 – 14:45 Retail Market Design Service Update14:45 – 15:30 AOB15:30 – 15:45 Next Steps15:45 – 16:00

21 September 2011Page 2 Minutes Minutes from IGG meeting – 10th August 2011 Draft minutes circulated on 19 th August. For approval today.

21 September 2011Page 3 IGG Action Items Updated IGG Action List issued in advance of meeting  Actions closed since last IGG meeting: 6  IGG Actions carried forward: 5 Owner6 th April Suppliers RMDS2 MRSO ESBN1 Gemserv CER2 Total5

9 July, 2016Page 4 Action Item 109 New Commercial Policy required to cover Erroneous Deregistrations This action item was raised in Ongoing efforts have been made by RMDS, CER and ESBN to establish if a draft policy on Erroneous Deregistrations was formulated as a result, to no avail. Participants are now being asked to decide if:  Action Item can be closed with no further engagement.  There is sufficient interest among Participants to open a new Action Item to address this issue.

21 September CER Update Industry Governance Group 21 st September 2011

21 September Publications Customer ProtectionConsultationDecision Prepayment Metering in the Electricity and Gas Markets (CER/166) Electricity and Natural Gas Supplier Handbook (CER/11/168) Demand SideConsultationDecision Proposed Changes to the Winter Peak Demand Reduction Scheme and Powersave Scheme 2011/12 (CER/11/165) Market Information – Regular Reports ww.cer.ie – elec retail - reports & publications Change of Supplier weekly update Electricity and Gas Customer Disconnections Report July – August 2011

21 September Work streams Working Groups Prepayment Meter Project Supplier Group Forthcoming consultations Market Monitoring Licence Review Smart meteringTimelines Gas trial & Cost Benefit Assessment (CBA)September Consultation on Smart Metering national rollout design & implementation October Decision on Smart Metering national rollout design & implementation November/December

21 September Debt Flagging for Electricity & Gas Customers – Industry Code

21 September Industry Code - Drafting Drafting – Input from –Electricity & Gas Market Participants –Office of the Data Protection Commission (ODPC) August GMARG/IGG – High Level Aspects Draft Code – pre Commission approval circulated to Industry & ODPC Commission approval – Re-circulated Main points presented today

21 September Grounds to Raise a Flag (I) As per decision; From when amount fell due, not bill issued, this typically 14 days from bill issued. Customer Category Debt Value & Duration Threshold Domestic> €250 for > 60 days from due Small BusinessElec (LV-NonMD/DG5) Gas (NDM <73MWh) > €750 for > 60 days from due - TBC Medium BusinessElec (LVMD/DG6) Gas (NDM >73MWh) > €1,500 for > 60 days from due - TBC

21 September Outstanding deposits excluded Cannot raise a Flag where customer pursuing complaint re monies owed Must adhere to Industry thresholds & timings Must issue a flag where relevant criterion per customer category has been satisfied. 1. Grounds to Raise a Flag (II)

21 September Change of Legal Entity (All Customers) –Cannot flag new tenant CoS where debt accumulated by previous tenant –Elec: CoLE signalled on 110 message Losing supplier cannot raise flag Inferred CoLE – flag not forwarded to new supplier –Gas: CoLE not signalled → Options Discussed at August GMARG ODPC Advice New supplier ascertain whether new tenant & not yet signed up – if site flagged – flag ignored. 1. Grounds to Raise a Flag (III)

21 September Timings Old supplier to raise flag: –Elec: Lists submitted to MRSO by COB on Mondays & Wednesday –Gas: Within 2 business days New supplier to decide action –Elec: Within 2 business days –Gas: Within 3 business days

21 September Customer Communication (I) Communication Re Flagging Process –ODPC Advice: Domestic Sign Up Process –Customer must be made of aware of debt flagging at sign up –Notice must be included on domestic customer application forms – online, paper, phone –Terms & Conditions only not sufficient –Tick Box – read & understood notice –Standard wording, otherwise ODPC sign off

21 September Customer Communication (II) Communication Re CoS Cancellation Within 5 business days; Gaining supplier issue notification in writing: –CoS request cancelled & why –Advise customer contact current supplier –contact details for MABS or an appropriate alternative, in the case of domestic customers - TBC.

21 September Dual Fuel Dual Fuel – Losing Supplier –Can only flag account which meets the industry debt flagging criterion Dual Fuel – Gaining Supplier –Where 1 account is flagged and not the other: –Supplier can only proceed with CoS for non- flagged account only if obtained customer agreement to switch for one fuel and not dual fuel –If no agreement obtained, proceed or cancel CoS requests for both accounts

21 September Reporting CER monitoring debt flagging process On monthly basis, receive from DSOs –# CoS requests flagged by losing supplier –# CoS cancellations following flag –Elec Market Only – # CoS requests with CoLE # Debt flags not forwarded to gaining supplier by MRSO due to inferred CoLE CER conduct spot checks from time to time

21 September PPM in Electricity & Gas Markets

21 September Consultation - Background Current Economic Climate –CER/10/217 Disconnection CoP Guidelines –Keep disconnection to a minimum: Customer must be offered a PPM before a Supplier can request a disconnection –CER/11/106 Debt Flagging Decision –Losing Supplier can flag to gaining supplier where customer debt above industry thresholds Suppliers concern over compatibility of CER/10/217 & CER/11/106

21 September Consultation - Options PPM Customer Repaying Debt – 2 Options: Option A – Status Quo –Customer ceases paying debt when changes supplier - supplier pursues customer for outstanding debt separately Option B – Debt Travels –Customer must continue to pay off outstanding arrears after they switch supplier

21 September Consultation – Next Steps Responses due 15 th September Decision Paper issued asap.

22 Retail Market Assurance Services for the Irish Electricity Market Peter Varley IGG 21 st September 2011

21 September Assurance Activity Update Product Updates –Assurance Strategy presented today for IGG review and CER approval –Work on Assurance Process and IPTs is on-going Supplier Activity –One Small Supplier in IPT

21 September Assurance Activity Update WP20 – Debt Flagging –Approach and PQ published –PQ responses awaited –IPT 1 CoS to be run with pairs of suppliers two volunteer suppliers have stepped forwards IPTs this week

21 September Assurance Activity Update WP19 – Prepayment –WP pending approval at today’s meeting –Have met with project manager –Expect “usual” assurance approach Questionnaire, IPTs –IPT window 10 th – 14 th October –Go-live week starting 17 th October

21 September Assurance Activity Update June MDU PIR: –Six responses received –Overall average = 2.44 (1=Not Sat., 2=Sat., 3=V.Sat) –Only one “Not Sat” entry (Cut-over slippage) –Strongest area - Cut-over (2.48) –Weakest area – Planning (2.33) –Comments – four received 3 on Comms., 1 on Test Data Feedback on format of PIR?

27 Questions & Discussion

21 September MRSO Update Aileen O Connor 21st September 2011

Cumulative: Jan-Aug ,279 Jan-Aug ,618

Cumulative: Jan-Aug ,196 Jan-Aug ,529

21 September COS In Progress 19/09/11 – 5,774 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal will not time-out Contact Customer or submit cancellation 42 Switches held due to an existing Open Service Order May 11 2 June 11 2 July 11 7 Aug

21 September COS and CoLE CoLE = Y on 010MM –4,947 (15% of total 010MM) Total CoLE on switches after validation –10,175 (30% of total 010MM) Inferred CoLE –5,228

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21 September Objections – Erroneous Transfers

21 September 2011Page 37 RMDS Update Retail Market Design Update Conor Garrigan, RMDS 21 st September 2011

21 September 2011Page 38 MCR 1064 V2.0 - Interim Manual Market Process for Pre-payment Meters (WP0019) Key Dates IPT – Scheduled for 10 th October. Detailed planning commenced with Gemserv. Approval for Go-Live – Week starting the 17 th October. At today’s Meeting - MCR 1064 for Approval

21 September 2011Page 39 MCR 1086 – Working Practice 20 for Debt Flagging based on CER decision CER Key Dates IPT – 19 th September Go-Live – 3rd October At today’s Meeting MCR 1086 for Approval Gemserv Assurance Documents for Approval -Assurance Approach -Re-Qualification Questionnaire -IPT Scenario

21 September 2011Page 40 MCR New Guidelines Document for CoS Erroneous Transfer process  Implementation date deferred until 7 th November 2011, following representations from Suppliers. Revised delivery date approved by CER.

21 September 2011Page 41 IGG Meeting  AOB

21 September 2011Page 42 Next Steps  Diary dates for remaining IGG meetings in 2011:  Wednesday Dublin  Wednesday Belfast Dates included on Calendar of Events on RMDS website

21 September 2011Page 43 Next Steps  Diary Dates for remaining Conference Calls in 2011:  Thursday  Thursday Dates included on Calendar of Events on RMDS website  Call details are as follows:  Number: PIN :  Contingency number remains: PIN: 80490

21 September 2011Page 44 Thank You