1. Industry Governance Group 18th November 2010
CER Update
Industry Governance Group
18th November 2010

2. CER Update Retail Market Governance Budget controllers
Consultation on disconnection costs
Customer Protection and Empowerment in Deregulated market
Market Information
Competition Review Q3 has been published
Consultation on Market Monitoring
Going out to tender for annual Consumer Survey
European Commission Report:

3. CER Update Smart Metering Presentation to follow Outstanding Actions
Erroneous Transfers

4. Erroneous transfers
3 main reasons identified by suppliers for erroneous transfers:
Incorrect MPRN
Customer has had some contact with supplier/agent but has not consented to switch
Husband/wife unaware that other had switched supplier
Discussion at June 2010 IGG identified that the ‘objection process’ favours the gaining supplier.

5. Erroneous transfers CER conducted site visits in August:
Overview of COS processes
Demonstration of data validation/objections processes
Findings:
Not possible to identify any obvious flaws in supplier processes
Data capture – possible be more specific in COP
Lack of data from customer side

6. Erroneous transfers Proposed Solution? Amend objections process
Review codes of practice
Other suggestions?

7. 2011 Timetable for IGG/SIG/HWG
Tues 11th Jan
Belfast
Wed 23rd Feb
Dublin
Wed 6th April
Wed 18th May
Wed 29th June
Wed 10th August
Wed 21st Sept
Wed 2nd Nov
Tues 13th Dec