Performing Troubleshooting Tasks with Response Point Response Point Troubleshooting Scenarios Joe Schurman Founder, Executive Director Evangelyze Communications, LLC

Agenda Response Point Troubleshooting Scenarios Response Point Troubleshooting Tasks Viewing Diagnostic Reports Using Response Point Utilities Troubleshooting Devices

Troubleshooting Scenarios Hardware: Base Unit Devices Phone Devices PSTN Gateways Ethernet Routers Software: Connection Problems Voic / Integration Auto-Attendant Personal Greetings

Troubleshooting Tasks Overview Check Diagnostic Reports Response Point Administrator Event Log Small Business Server Run USB Utilities Password Reset Erase Data System Info Troubleshoot Network & Devices

Reviewing Diagnostic Reports Response Point Administrator Base Unit Tab Event Log Task SystemInfo USB Utility Load SystemInfo.exe onto USB Memory Stick Insert into Base Unit USB Port Let run until light moves to steady heartbeat Insert USB into PC Review via CSV file Small Business Server Check Event Log

Response Point USB Utilities 3 Utilities ResponsePointSystemInfo.exe ResponsePointEraseData.exe ResponsePointPasswordReset.exe Process Insert utility file on USB Memory Stick One utility at a time Insert USB Memory Stick into Base Unit USB Port Let utility run until steady heartbeat occurs on USB Memory Stick indicator light Insert USB Memory Stick into PC USB Port Review status (*.exe will be replaced)

Troubleshooting Devices Base Unit, Phones, Gateways Ensure power Ensure IP connectivity Check cables Network Router Check power Check DHCP Service (if applicable) Browse to Router web management console (IP Address of Router) to check diagnostics DHCP Server Check DHCP Server diagnostic reports ITSP Connection Check QoS Router Contact ITSP

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