1. IPG ATM Support Training
Overview
Products
Uses
Setup
Configuration
Networking
Transactions
Dial backup
Troubleshooting
Tools
General Information

2. Connecting “Legacy” (non-Internet) equipment
IPG/7000 Family
Connecting “Legacy” (non-Internet) equipment
(With Phone, Serial or Non-Secure Interfaces)
To the Internet or your private network.

3. POTS to Internet SSL ATM Processing Solution
Public
Internet
Secure Transactions
Broadband
Modem
RJ11
Telephone
SSL
SSL Host
IPG-7110

4. Private IP to Internet SSL ATM Processing Solution
Public
Internet
Secure Transactions
Broadband
Modem IP
SSL
SSL Host

5. RS232 Serial to Internet SSL ATM Processing Solution
Public
Internet
Secure Transactions
Broadband
Modem
RS232
SSL
SSL Host
IPG-7101

6. Other Systech/RBSLynk IPG Applications
Dial Back Up
POS Terminal
Dial
Public Internet
Private WAN
PSTN Dial IP
Open SSL
POS Controller
ATM
Tank Monitor
Check Reader

7. Plug it into the Store Network
Basic IPG Setup
Plug it into the Store Network
Find its IP Address
Load the RBSLynk Config and Go!

8. Typical Store Network Public Internet Other Network Device Laptop IPG
DSL
Modem
Public Internet
Other Network
Device
Laptop
IPG
Back Office PC

9. Why Use a Firewall/Router?
Protects local devices from Internet access
Allows multiple devices to share single Internet connection
Acts as a DHCP server
Systech ALWAYS recommends using a firewall/router when connecting to the Internet

10. Network Config Items - DHCP (automatic) or static (manual)
IP Address
Network Mask
Gateway Address
DNS Server Address(es)
(Time Server – HTTP, NTP)
Normally, use DHCP
Use Static (manual) if the IPG is a server (IP to SSL)

11. Configuring Transaction Processing
Public
Internet
Serial
Settings
Time
Settings
Protocol
Settings
Phone/Network
Translation
Network,
DNS,
IP Routing
Settings
Save Config: Flash Management -> Configuration Database -> BDNL
Load Config: Flash Management -> Browse -> Update Flash

12. Transaction Hosts Production Server: tptrans.lynksystems.com
Test Server: tpdev.lynksystems.com
Port Function IPG Host Protocol
6660 Visa2, single thread, with ENQ (most dial devices) Simple POS, 7E, Host ENQ
byte length, exclusive, single/multi (IP based ATMS) Secure TCP
6662 Visa2, multi thread, with ENQ Simple POS, 7E, Host ENQ
6663 Visa2, multi thread, without ENQ Simple POS, 7E, Host ENQ
6664 Visa2, single thread, without ENQ Simple POS, 7E, Host ENQ

13. Dial Backup RJ11 Telephone IPG-7110 Secure Transactions Broadband
Public
Internet
Secure Transactions
Broadband
Modem
RJ11
Telephone
SSL Host
IPG-7110
Dial-to-dial backup is automatically configured on units with a modem
IP-to-dial backup must be configured with a backup host/number.

14. Review of Configurations
Ahead of time
Configure Serial Settings
Configure Phone/Network Translations
Configure Protocol Settings
Configure Time Server(s)
Save Configuration as a BDNL file
For each site
Load appropriate saved configuration
When NOT to load an RBS Lynk config
Multiple devices connecting to the IPG – some not going to RBS Lynk

15. Troubleshooting/Diagnosis
Good Transactions
What can go wrong
Support Tools

16. Can see a summary of this in the Troubleshooting Section
Typical Dial Transaction
ATM
Dials
Send TREQ
Send ACK
Hangup
IPG
Answers call,
translates ph#,
contacts host
HOST
Accepts SSL
Connection
Send ENQ
Send TRESP
Send EOT
Hangup
Simple,
pass thru
operation
Can see a summary of this in the Troubleshooting Section

17. Example Troubleshooting Display
Transactions are listed most recent first

18. Typical IP Transaction
ATM
TCP/IP connect
Send TREQ
Hangup
IPG
Accepts connect,
translates network,
contacts host
HOST
Accepts SSL
Connection
Send TRESP
Hangup
Simple,
pass thru
operation

19. What Can Go Wrong?
Network Problems
Port Server Utility Problems
Configuration Errors
Software Problems
Hardware Problems

20. Support Tools
LEDs
Troubleshooting
System Log
Restore Factory Default
Modem Recording
Ethereal recording (later versions)
(later versions)
rHTTP (later versions)

21. LEDs
LED OFF Steady Green Blinking Green
Status no power running, running, no IP address has an IP address
Ethernet no connection hardware connection, idle connection, activity
Serial not configured configured or in use in use, activity
POS Term not configured configured in use, activity
Modem not in use in use in use, activity
Orange/Yellow Status indicates rebooting
Red or Blinking Red indicates error

22. IPG Models Example: IPG/7110 Number of Serial Ports 0, 1, 2
Number of POS Phone Ports
0, 1, 2, 4
Modem (Dial Backup) Port
1 – no modem
5 - modem
Buys:
IPG/7110
IPG/7111
IPG/7501
IPG/7510
IPG/7522

23. Uploading/Downloading
Miscellaneous
BDNL Files
- Binary, cannot be edited (checksum in header)
- Contain:
Configurations
Software (firmware)
File System
Command Line Tools
r4000 – up/download configurations, upload firmware
ncctool – discover units
Uploading/Downloading
- Save Config: Flash Management -> Configuration Database -> BDNL
- Load Config: Flash Management -> Browse -> Update Flash

24. ECO 4821 – The Triton “Dial Tone” fix
Model
Last Rev Without ECO
First Rev With ECO
7510
G-1 H
7511
7542
C-1 D
7522
7540
C-2
7520
7110
G-2
7111
7140
A-1 B
7120
B-2 C
Deviation Dev 4820 accomplishes the same fix on earlier revisions.