An Urban Initiative……..

Provide “Single Window” services to citizens on any time, any where basis Increase the efficiency and productivity of ULBs Develop a single and integrated view of ULB information system Provide timely & reliable information for effective decision making Integration with other related applications Provide “Single Window” services to citizens on any time, any where basis Increase the efficiency and productivity of ULBs Develop a single and integrated view of ULB information system Provide timely & reliable information for effective decision making Integration with other related applications Govt. of Odisha, H&UD Department has proposed to implement the e-Municipality Project under National e-Governance Plan (NeGP). OCAC is implementing this project through OeSL for 44 ULBs in the first phase out of 103 ULBs. This solution is being developed and managed by Tata Consultancy Services from State Data Center and support center located at OCAC, Bhubaneswar. The objectives of the current project, ‘Odisha Urban Local Bodies Automation System‘ is to introduce e-Governance in Urban Local Bodies of Odisha in order to comply with the JNNURM reforms. Odisha consists of 103 urban local bodies, categorized as Municipal corporations, Municipalities and Notified Area Councils and in the current initiative, 44 urban local bodies are being addressed. Govt. of Odisha, H&UD Department has proposed to implement the e-Municipality Project under National e-Governance Plan (NeGP). OCAC is implementing this project through OeSL for 44 ULBs in the first phase out of 103 ULBs. This solution is being developed and managed by Tata Consultancy Services from State Data Center and support center located at OCAC, Bhubaneswar. The objectives of the current project, ‘Odisha Urban Local Bodies Automation System‘ is to introduce e-Governance in Urban Local Bodies of Odisha in order to comply with the JNNURM reforms. Odisha consists of 103 urban local bodies, categorized as Municipal corporations, Municipalities and Notified Area Councils and in the current initiative, 44 urban local bodies are being addressed.

Civic Services Management System Revenue Management System Financial Management System Municipal Management Information System Web Portal The implementation of an integrated software system for ULBs will consists of:  Development of centralized software applications  All software modules are to be GIS enabled for future integration.  Deployment of application software in a centralized data center located at State Data Centre, Odisha.  Supply and implement the IT infrastructure (hardware, software and network) for the data center, the identified ULB offices as per scope of implementation.  Various Modules are classified into following categories: The implementation of an integrated software system for ULBs will consists of:  Development of centralized software applications  All software modules are to be GIS enabled for future integration.  Deployment of application software in a centralized data center located at State Data Centre, Odisha.  Supply and implement the IT infrastructure (hardware, software and network) for the data center, the identified ULB offices as per scope of implementation.  Various Modules are classified into following categories:

 Maintain Records of Properties/Holdings and Bill Generation  Application for New Holding and Payment of Tax  Maintain Records of Properties/Holdings and Bill Generation  Application for New Holding and Payment of Tax  Registration from Institution and at ULB office.  Application for Birth and Death events from Home, at ULB and at CSC.  Registration from Institution and at ULB office.  Application for Birth and Death events from Home, at ULB and at CSC.  Scrutinize and approve Building Plan  Inspect Constructions  Calculation and payment of building Plan Fee  Issue Certificates  Scrutinize and approve Building Plan  Inspect Constructions  Calculation and payment of building Plan Fee  Issue Certificates  Issue (fresh, duplicate, renewal), transfer and cancellation of trade licenses.  Calculate the license fees and collection of same prior to issue the license certificate  Issue (fresh, duplicate, renewal), transfer and cancellation of trade licenses.  Calculate the license fees and collection of same prior to issue the license certificate  Application for water connection (Fresh/Renewal)  Water Consumer Record maintenance  Water Tax Payment for metered and non metered connection.  Application for water connection (Fresh/Renewal)  Water Consumer Record maintenance  Water Tax Payment for metered and non metered connection. Birth & Death Registration Water Connection Charges Holding Tax Trade License Building Permission Track garbage collection status Effectively schedule garbage collection Allocate vehicles for effective garbage collection Solid Waste Management Maintain the details of various schemes for the underprivileged citizens Maintain the database of the beneficiaries Manage Grants Plan & track the projects Welfare Schemes Management Complaints & Feedback Management Route problems to respective departments Cross check the outstanding dues before allowing to lodge certain type of complaints Grievance Redressal

Publish messages of Honorable Mayor and commissioner Publish Vision, Mission and Objectives of ULB Publish ULB-related information as part of RTI Publish tenders and provision to submit bids Publish answers to the FAQs and Emergency Information Downloadable application forms Allows the citizens to avail the online services like :  Lodging and tracking of complaints  Enquiring the status of bills  Facility to make online applications  Lodging and tracking of complaints  Enquiring the status of bills  Facility to make online applications

 Quick service delivery at a decentralized level i.e. at ULB or at Home or at CSC  Lesser number of visits to the ULB, with improved communications  Streamlining of approval processes  Quick grievance redressal  Single window to access various services of ULBs  SMS and Facility for the services.  Quick service delivery at a decentralized level i.e. at ULB or at Home or at CSC  Lesser number of visits to the ULB, with improved communications  Streamlining of approval processes  Quick grievance redressal  Single window to access various services of ULBs  SMS and Facility for the services.  Common information base across departments on a single integrated platform  Improved cross-agency coordination and improvement in revenue collection  Objectiveness in decision making with ULB Dash Board and effective MIS  Efficient citizen grievance redressal  Better mobilization and utilization of resources  Overall improvement in governance, delivery of services and citizen interface  Common information base across departments on a single integrated platform  Improved cross-agency coordination and improvement in revenue collection  Objectiveness in decision making with ULB Dash Board and effective MIS  Efficient citizen grievance redressal  Better mobilization and utilization of resources  Overall improvement in governance, delivery of services and citizen interface Benefits to Citizen Benefits to ULBs  Availability of on time, standardized and meaningful Dashboard and MIS across ULBs  Ability to monitor and track programs, services, revenues effectively in time.  Highly secured centralized database maintained and managed for all ULBs.  Availability of on time, standardized and meaningful Dashboard and MIS across ULBs  Ability to monitor and track programs, services, revenues effectively in time.  Highly secured centralized database maintained and managed for all ULBs. Benefits to Government

Health Officer Generation of Registration No Event at Hospital/Nursing Home Event at House Entry of Event Details into e- Municipality Application By VS Clerk at ULB ULB Approval by Health Officer If child name is present during Birth Registration Visit and print certificate If child name is not present during Birth Registration Visit Apply for Certificate Approval by VS Clerk Generation of Birth Certificate SMS /

Project e-Municipality – Achievements  Digitally signed and Barcoded Birth and Death Certificates being issued to citizens at Bhubaneswar Municipal Corporation and Cuttack Municipal Corporation.  SMS and facility to the citizens.  Public Service Delivery Timelines being monitored on e-Municipality Dashboard.  More than 4,63,500 Birth and Death events registered and 95,000 certificates issued to the citizens till date.  More than 265 Private and Government Health Institutions directly doing online registrations and till date 1,94,249 Birth and Death Event Registrations done by them.  More than 15,000 Trade Licenses issued on e-Municipality  Daily job cards being issued on e-Municipality for collection of solid waste by the ULBs. 8,721 job cards issued till date on e-Municipality.  Holding Tax, Grievance management and Welfare scheme beneficiary management and disbursement has been started in most ULBs.  Double entry Accounting Module usage in Bhubaneswar is in progress in full phase. Training imparted to Municipality officials on double entry accounting on e-Municipality.  No of accounting transactions on e-Municipality are Accounting entry currently being done at BMC, CMC, Talcher Municipality, Khurda Municipality, Angul Municipality, Dhenkanal Municipality, Jagatsingpur Municipalality, Bolangir Municipality, Bhawanipatna Municipality, Paradeep Municipality.