© 2013 Avaya Inc. All rights reserved. 1

2 Unique Challenges for Midmarket Businesses Competing against larger, global enterprises Highly mobile, distributed workforce Rising customer expectations Complex technology / limited resources

© 2013 Avaya Inc. All rights reserved. 3 Trends in the Midmarket  Contact Center is ranked 2nd in technology importance –Behind Telephony & before Mobility CustomersCustomers  87% of business leaders believe collaboration improves productivity WorkforceWorkforce  Midmarket top initiative: improve processes & technology ITIT

© 2013 Avaya Inc. All rights reserved. 4 How Midmarket Companies Plan to Drive Success  45% evaluating or will purchase Mobility technology within 18 months Mobile / Remote Workforce  34% will add multichannel contact center within 12 months Customer Interactions  43% evaluating or will purchase video collaboration solution within 18 months CollaborationCollaboration

© 2013 Avaya Inc. All rights reserved. 5 Avaya’s Midmarket Collaboration Solution

© 2013 Avaya Inc. All rights reserved. 6 The Avaya IP Office ™ Platform A Simple, Powerful Collaboration Solution Supports the broadest range of endpoints

© 2013 Avaya Inc. All rights reserved. 7 The Avaya IP Office ™ Platform Work from home with single # reach, IM, directory, and conference browser control Virtualization Integrated Video Conferencing Web-based Management Full Site Resiliency without additional Licensing Up to 2000 Users Integrated call recording and playback Mobile access using PSTN and VoIP (3G/4G & WiFi) Up to 32 Locations w/Centralized Licensing Includes up to 256 ports of meet-me audio conferencing “Simple, Powerful Collaboration Solution”

© 2013 Avaya Inc. All rights reserved. 8 Avaya Midmarket Collaboration Solution A complete solution for midsize businesses Contact Center Collaboration SecurityNetworking

© 2013 Avaya Inc. All rights reserved. 9 Visual Voice Mail Wi-Fi, 3G/4G Connectivity ✓ ✓ IM/Presence Geo-Presence Conference Controls Callback Follow a user ✓ ✓ ✓ ✓ ✓ Locate peers anywhere, anytime to make decisions in real time Avaya Complete Collaboration Solution Mobile Access Anywhere Use cellular, WiFi, 3G/4G 1-click deploy or install Control your conferences Use cellular, WiFi, 3G/4G 1-click deploy or install Control your conferences

© 2013 Avaya Inc. All rights reserved. 10 Avaya Complete Collaboration Solution Communications Enable Your Desktop (UC) Embed communications in popular desktop apps IM / Presence for office and mobile workers Manage communications from the desktop while working remote Embed communications in popular desktop apps IM / Presence for office and mobile workers Manage communications from the desktop while working remote

© 2013 Avaya Inc. All rights reserved. 11 Avaya Complete Collaboration Solution Video Collaboration for Everyone Click to join Choose your device Connect with anyone Click to join Choose your device Connect with anyone

© 2013 Avaya Inc. All rights reserved. 12 Avaya Complete Collaboration Solution Scalable Networking Enterprise features at a midmarket price Works better with Avaya Lifetime warranty Enterprise features at a midmarket price Works better with Avaya Lifetime warranty

© 2013 Avaya Inc. All rights reserved. 13 Avaya Complete Collaboration Solution Contact Center Solutions Full multimedia customer access (voice, , chat, SMS, fax) Single and multi-site deployments Up to 250 agents Full multimedia customer access (voice, , chat, SMS, fax) Single and multi-site deployments Up to 250 agents

© 2013 Avaya Inc. All rights reserved. 14 Avaya Complete Collaboration Solution Advanced SIP Security Protect SIP Trunks Secure remote endpoints Active packet inspection Protect SIP Trunks Secure remote endpoints Active packet inspection Firewall Layer 3 attack IDS / IPS Layer 4 attack O/S attack Application attack SIP attacks – DDoS, spoofing Toll fraud – call walking, stealth attacks Media anomalies Designed for your network protection, not the Service Provider’s

© 2013 Avaya Inc. All rights reserved. 15 IF (identity = HR employee) AND IF (device = corp laptop) AND IF (medium = wired) THEN GRANT FULL ACCESS IF (identity = HR employee) AND IF (device = corp laptop) AND IF (medium = wired) THEN GRANT FULL ACCESS IF (identity = HR employee) AND IF (device = personal iPad) AND IF (medium = wireless) THEN GRANT LIMITED ACCESS IF (identity = HR employee) AND IF (device = personal iPad) AND IF (medium = wireless) THEN GRANT LIMITED ACCESS Avaya Complete Collaboration Solution Access Based on User, Device & Location Identity NO PER USER LICENSE NO PER DEVICE LICENSE Employee with corporate laptop Employee with personal iPad

© 2013 Avaya Inc. All rights reserved. 16 Avaya Midmarket Solution In Action… Avaya Midmarket Solution In Action…

© 2013 Avaya Inc. All rights reserved. 17 A Day in the Life Serving Customers Faster and Smarter Multichannel Contact Center  Avaya IP Office Contact Center  Avaya Contact Center Select Multichannel Contact Center  Avaya IP Office Contact Center  Avaya Contact Center Select  Customer has product issue  Contacts Supplier via web chat  Customer has product issue  Contacts Supplier via web chat  CC Agent escalates to voice call  Checks availability of Account Rep via Presence  CC Agent escalates to voice call  Checks availability of Account Rep via Presence Built-in Audio Conferencing  Avaya IP Office™ Platform Built-in Audio Conferencing  Avaya IP Office™ Platform  Ad hoc conference call to discuss issue in more detail

© 2013 Avaya Inc. All rights reserved. 18 A Day in the Life Serving Customers Faster and Smarter UC: IM / Presence  Avaya one-X® Mobile  Avaya Flare® Experience UC: IM / Presence  Avaya one-X® Mobile  Avaya Flare® Experience  CC Agent checks Product Mgr. presence  Sends IM to available PM to discuss issue  CC Agent checks Product Mgr. presence  Sends IM to available PM to discuss issue  Product Manager launches video meeting to review product schematic Avaya Video Collaboration  Avaya Scopia® Avaya Video Collaboration  Avaya Scopia®  Product Manager resolves issue

© 2013 Avaya Inc. All rights reserved. 19 A Day in the Life Serving Customers Faster and Smarter  CC Agent locates closest Service Tech via Geo Presence  Agent IMs with Service Tech  s product schematic to Tech  Agent IMs with Service Tech  s product schematic to Tech  Service Tech sets appointment to visit customer within 3 hours UC: IM / Geo- Presence  Avaya one-X® Mobile  Avaya Flare® Experience UC: IM / Geo- Presence  Avaya one-X® Mobile  Avaya Flare® Experience UC: IM / Integration  Avaya one-X® Mobile  Avaya IP Office™ Platform UC: IM / Integration  Avaya one-X® Mobile  Avaya IP Office™ Platform

© 2013 Avaya Inc. All rights reserved. 20 A Day in the Life Summary  IP Office Contact Center  Avaya Contact Center Select Customer Interactions  Avaya one-X ® Portal  Avaya one-X ® Mobile  Avaya Flare ® Experience Unified Communications  Avaya Scopia ®  Audio Conferencing CollaborationCollaboration

© 2013 Avaya Inc. All rights reserved. 21 SummarySummary

© 2013 Avaya Inc. All rights reserved. 22 How Avaya’s Solution Approach Benefits Your Business Streamlines Implementation & Ongoing Management Reduces CAPEX/OPEX Makes Efficient Use of IT Resources Delivers the Fastest Return on Investment Proven to Improve Productivity/Efficiency and Customer Service Ensures Seamless Integration of Solution Elements Solves for Your Most Critical Collaboration Challenges Powerful, Flexible, Simple, Affordable

© 2013 Avaya Inc. All rights reserved. 23 What the Press, Analysts and Our Partners Are Saying.. “With the release of IP Office 9.0, the company completes its journey from its once SMB- focused IP telephony platform into the midsized business market.” – Robert Dutt, Channelnomics “IP Office was a simple PBX, but today represents a fairly comprehensive platform with rich components for mobility, security, video, and networking along with rich applications for contact center and conferencing.” - Dave Michels, Unified Communications Strategies “IP Office was a simple PBX, but today represents a fairly comprehensive platform with rich components for mobility, security, video, and networking along with rich applications for contact center and conferencing.” - Dave Michels, Unified Communications Strategies “This week Avaya announced that with the 9.0 software release of IP Office, its UC platform designed for SMBs, scalability has been upped from 1,000 to 2,000 users……IP Office is now even better positioned for the midmarket.” - Brian Riggs, Ovum “This week Avaya announced that with the 9.0 software release of IP Office, its UC platform designed for SMBs, scalability has been upped from 1,000 to 2,000 users……IP Office is now even better positioned for the midmarket.” - Brian Riggs, Ovum “Avaya can now cast a much wider net when selling into the midmarket.” – Kristin Bent, CRN “IP Office helps growing organizations with added capacity, without limitations in features and functionality.” - Bill Xydias, Integration Partners “IP Office helps growing organizations with added capacity, without limitations in features and functionality.” - Bill Xydias, Integration Partners

© 2013 Avaya Inc. All rights reserved. 24 A Comprehensive Solution for the Midmarket  Innovative, validated solutions  Focused on real-time communications and optimal customer interactions  Single support model  Significantly reduced CAPEX / OPEX  Worldwide network of certified partners