Acme Packet Palladion 04/26/12

Palladion Software Suite 5/26/122 Acme Packet confidential

Palladion Software Platform (Mediation Engine) Fraud Detection & Prevention Customer Experience & Troubleshooting Palladion Deployment Architecture PALLADION Agents (network probes)  Data retrieval  Preprocessing  Media Analysis IMS Core VoIP Carriers SIP Peering GMSC P-CSCFI-CSCF STP SGWMGC S-CSCF HSS Voice and Video Operations Next Generation Network SS7 Residential Users Business Users SBC SS7 GW SBC PSTN Clou d Mediation Engine  Historical Data  Traffic Analysis  System Management  Real-time processing  Correlation 5/26/123 Acme Packet confidential

Key Value Statements Enhancing Customer Experience  Historical data and trends  Measure individual Quality of Experience with real time KPI experience  Live search for easy subscriber selection Real-time trouble shooting  Root cause analysis with drill-down capability  Configure alerts  Reporting Providing efficient fraud detection  Real time analysis of user behavior  Detects suspicious behavior immediately  Self-learning functionality adjusts over time  Unique approach works for all types of fraud 5/26/124 Acme Packet confidential

Product Offerings Voice / Video Operations Customer Experience & Troubleshooting Fraud Detection & Prevention App SupportHigh AvailabilityMedia Quality Diameter Protocol ENUM Protocol REST Remote API CDR Generation SS7/SIGTRAN Protocol Gateway Control Products Feature Groups 5/26/125 Acme Packet confidential

Voice and Video Operations

 Voice and Video Operations is a product aimed at the Network Operations Center (NOC) engineers managing SIP-based Session Delivery Networks  For general SDN network management, rather than for finding or troubleshooting a particular customer’s issue  Provides KPIs for calls, registered devices, trunks, etc.  Provides aggregate info, but with drill-down details  Helps detect issues before they are reported by operator’s customers VVO Target Users 5/26/127 Acme Packet confidential

01/31/12Acme Packet |

Voice & Video Operations Packet analyzers can read exported PCAP data Network management systems interface using SNMP Umbrella management systems can include data from PALLADION Almost no training required Provides value from first day of deployment Team members become familiar with NGN on the job Easy to use Extends existing tool chains without replacing them Meet operations’ demands Focus on the network equipment, services, load and reliability Look far beyond network management infrastructure: look at the application level Integrates perfectly with existing infrastructure 5/26/129 Acme Packet confidential

Voice & Video Operations Explore the network, in real- time! Learn about problems and quality degradations, often before customers are affected Filter, sort and analyze calls and registrations instantly Pro-actively identify problems KPI’s available on network, equipment and user levels Alerting subsystem allows to trigger notifications in case of incidents Drill-down all the way into protocol details Analyze calls and registrations from a second ago as well as weeks ago Reports and exports allow efficient communication MonitorAnalyze and CommunicateExplore 5/26/1210 Acme Packet confidential

Customer Experience & Troubleshooting

 Customer Experience & Troubleshooting is a product for the Support and TAC personnel of a SIP-based Session Delivery Network  The personnel that handle specific customer issues  For diagnosing and troubleshooting a particular customer’s issue, rather than for general SDN network management  Allows searching and displaying all activity by a particular customer/number  Details for IP Addresses, traces, etc.  Helps focus in on specific customer issues CET Target Users 5/26/1212 Acme Packet confidential

01/31/12Acme Packet |

Customer Experience & Troubleshooting Any incident can be quickly analyzed through live-search using some customer identification Per-user data can be integrated in existing customer care systems Web-integration, REST Integration or fully customized through Apps Experience as the customer does. Instant overview of customer’s service status IntegrationQuick TroubleshootingCustomer Experience centric 5/26/1214 Acme Packet confidential

Customer Experience & Troubleshooting All information at a glance Human-readable report Integrated communication methods to easily cooperate with other teams and departments Information is color-coded to quickly indicate the status Full details available for analysis for each customer for the latest days and weeks. Graphic IndicatorsHistoryCompact Overview 5/26/1215 Acme Packet confidential

VVO and CET Feature Add-ons

VVO and CET Feature Add-Ons Extending the underlying functionality of Palladion VVO and CET with:  Media Analysis  Voice & Video Quality  Extensibility  REST API, CDR, Apps  Additional Protocols  SIGTRAN, SS7, Diameter, ENUM, Gateway Control  High Availability 5/26/1217 Acme Packet confidential

Fraud Detection & Prevention

PALLADION Fraud Prevention at a glance Stops Fraud as it happens, (near) real-time Agnostic to the type of fraud attack Near real-time – only seconds to detect fraud once the criteria for fraud are met Self-learning, no need to configure any behavioral patterns of any users/customers/partners Scalable solution optimized for Fraud detection and prevention Flexible light-weight deployment, available on top of a PALLADION installation 5/26/1219 Acme Packet confidential

 PALLADION monitors all users/groups/enterprises in a network, reports current encrypted usage info to Fraud Prevention system.  Fraud Detection & Prevention automatically learns behavioral patterns of all users/groups/enterprises over time.  Fraud Detection & Prevention applies scores to all calls and all users/groups/enterprises based on flexible rules.  If Fraud Detection & Prevention calculates scores beyond threshold current and future calls of the corresponding users/groups/enterprises are blocked.  Calls are blocked by using APIs of existing network elements from vendors such as Broadsoft, etc. How it works Monitoring Behavioral analysis Score assignment and threshold 5/26/1220 Acme Packet confidential

01/31/12Acme Packet | FDP Web-based GUI

 Unique approach which works regardless of the kind of Fraud attack  Self-learning patterns  (near) real-time stopping of Fraud  Very easy to deploy FDP Summary 5/26/1222 Acme Packet confidential