MGT601 SME MANAGEMENT

Lesson 31 Quality Control – II

Chapter Learning Objectives This lecture is dealing with  The quality standardization under WTO  Quality Control Programs in Developing Countries  International Quality Standards

Quality Control Programs in Developing Countries  Establish Strong National Leadership & Q.C Society.  Create Govt. & Commercial Compulsion for Reasonable levels of Quality.  Establish a Media For Exchange.  Establish an Extensive Program for Training.  National Standardization Efforts.  Public Awareness.

International Quality Standards  Each country had its own set of standards, companies in selling in international markets would have difficulty in quality documentation standards in the countries where they did business.

International Organization for Standardization (ISO)  ISO, is an international standard- setting body composed of representatives from various national standards organizations.  Founded on February 23, 1947, the organization promulgates worldwide proprietary, industrial, and commercial standards. It has its headquarters in Geneva, Switzerland.

Continued…  ISO's main products are international standards.  ISO also publishes technical reports, technical specifications, publicly available specifications, technical corrigenda, and guides.

ISO 9000  The ISO 9000 family of standards relates to quality management systems.  It is set of standard governing documentation quality program.  Proving to a qualified external examiner that they have completed with the entire requirement certifies companies.

ISO 9000  Once certified, companies are listed in a directory so that potential customers can see which companies have been certified and to what level.  Compliance with ISO 9000 standards says nothing about the actual quality of a product. Rather, it indicates to customers that companies can provide documentation to support whatever claims they make about quality.

Five Documents of ISO 9000  ISO 9000 actually consists of five documents; 1. ISO ISO ISO ISO ISO 9004

1. ISO 9000  ISO 9000 is an overview Document, Which Provide Guideline for use and selection of other standards.

2. ISO 9001  ISO 9001 is a Standard that focuses on various aspects of design, produce, install and service products. It also includes management responsibility, quality System, purchasing, product design, and inspection, training & Corrective action.

3. ISO 9002  ISO 9002 covers same area as 9001 for companies that produce to customer's design or have their design and service activities.

4. ISO 9003  ISO 9003 is most limited in scope and addresses only production process.

5. ISO 9004  ISO 9004 contains Guidelines interpreting other standards.

ISO  ISO requires participating companies to keep track of their raw material use and their generation, treatment and disposal hazardous wastes.  ISO is a series of four standards that cover a number of areas, including the following;

ISO 14000: Series of Four Standards 1. Environment Management System.  Requires a plan to improve performance in resource use and pollutant output. 2. Environment Evaluation Program.  Specifies guidelines for the certification of companies.

Continued…. 3. Environment Labeling. Defines terms such as recyclable, energy efficient, and safe for the ozone layer. 4.Life Cycle Assessment. Evaluates the lifetime environmental impact from the manufacture, use, and disposal of a product.

ISO  It is the main standard used by testing and calibration laboratories.  Originally known as ISO/IEC Guide 25, ISO/IEC was initially issued by the ISO in  There are many commonalities with the ISO 9000 standard, but ISO/IEC adds in the concept of competence to the equation.  It applies directly to those organizations that produce testing and calibration results.

ISO  The main area under WTO comes under quality control in laboratory standards and the standard that deals with it is ISO  The laboratory for testing under this standard for quality control is not available in Pakistan. The need is to have a new one or up gradation of existing labs so that we can meet the requirements of WTO.

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