1. ALFREDO LOBO National Institute of Metrology, Standardization and Industrial Quality-Inmetro Director of Quality SECOND INTERNATIONAL FORUM ON MARKET SURVEILLANCE THE BRAZILIAN EXPERIENCE

2. The conformity Assessment Activity in Brazil Following UP Products in the Market The Difficulties in Brazil When Following UP Products Summary

3. Organization and Management of the Activity of Conformity Assessment In Brazil  Systemically managed  Policies and Guidelines Established by a National Council  The National Institute of Metrology and Quality - Inmetro is the manager of conformity assessment programs and official accreditation body

4. Scientific and Industrial Metrology Legal Metrology Conformity Assessment Accreditation of Bodies and Laboratories Focal Point for WTO Agreement on Technical Barriers to Trade Inmetro Activities

5. Mechanisms of Conformity Assessment used in Brazil  Certification  Supplier’s Declaration  Labeling  Inspection  Testing

6. Conformity Assessment - Indicators - Families of Products with Conformity Assessed Compulsorily  65 Families of Products with Conformity Assessed Voluntarily  210 Nº of ISO Certificates issued  18.128 Nº of ISO 14000 Certificates issued  1.703

7. Following UP Products in the Market  Inspection, executed by police officers  Verification of Conformity

8. Prioritization of the Family Products to be Analyzed Risks that the products offer; Products history on the market, particularly consumers complaints; Conformity assessment mechanisms.

9. Following up Products in the Market MARKET SURVEILLANCE INSPECTION NAME OF THE PROGRAM CHARACTERISTIC OBJETCTIVE Verify whether products available in the market bear Brazilian Conformity Assessment Mark Verify whether conformity assessed products available in the point of sale maintain the features based upon which they were granted a license to bear the conformity mark RESPONSABILITY Network of public (police officers) delegated by Inmetro Inmetro’ engineers specialized in establishment of conformity assessment procedures

10. Following up Products in the Market - Cont. - BENEFITS Improve Brazilian Competitiveness FOCUS Identify frauds and wrong information Collect samples in the points of sale and execute test in accredited laboratories CONSEQUENCES Punishment (Corrective characteristic) Improve the conformity assessment procedures (Preventive characteristic) BENEFITIERS Consumers Serious companies The Brazilian Society (Companies, Consumers, Certified Bodies, Accredited Laboratories, Regulators, etc...) Improve Consumers relations Improve fair competition

11. RESULTS - About The Inspection - YEAR200220032004 NUMBER OF INSPECTED UNITS IRREGULARITIES 35.676.93751.409.59471.501.503 1,41 %2,71 %1,24 %

12. RESULTS - About Market Surveillance - Family Products With Conformity Assessment 14 Manufacturers involved 858 Units of Products that were collected for the sampling 17.069 Sales Points where the samples were collected Families Products Tested which Demonstrated the need of improvement in the Conformity Assessment Procedures 918 6 (among of 14)

13. Territorial extension; Low practice of demanding claims; Vulnerabilities of judicial system. Difficulties In Brazil

14. FOLLOWING UP PRODUCTS IN THE MARKET CONTRIBUTES TO MEET THE MAIN CONCEPT OF CONFORMITY ASSESSMENT: “TO PROPITIATE SUITABLE DEGREE OF CONFIDENCE IN THE PRODUCT CONFORMITY, BY THE LOWER POSSIBLE COST FOR THE SOCIETY”

15.  Inmetro’s Home Page http://www.inmetro.gov.br  Call Center 0800 285 1818  Consumers Site www.portaldoconsumidor.gov.br  Questions to Inmetro pergunte@inmetro.gov.br - Contacts of Inmetro -