12. Customer focusLeadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision- making Mutually beneficial supplier relationships

13. Explains fundamental quality concepts and provides guidelines for the selection and application of each standard ISO 9000 Model for quality assurance in design, development, production, installation and servicing. ISO 9001 Model for quality assurance in the production and installation of manufacturing systems ISO 9002

14. Quality assurance in final inspection and testing. ISO 9003 Guidelines for the applications of standards in quality management and quality systems. ISO 9004 ISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish the requirements outlined in standards 9001, 9002 or 9003.

15. Quality Management System Clause 1 Management responsibility Clause 2 Resource management Clause 3 Product realization Clause 4 Measurement, analysis and improvement Clause 5 The requirements of the standard are specified in following clauses of the standard:

35. MUST GO THROUGH

36. What are the main goals of this effort? ISO 9000, represents a management methodology adopted by companies to deliver products and services that meet customer expectations. The International Organization for Standardization started working on these guidelines in the late 1980s To facilitate international trade by providing a single internationally-accepted set of standards for everybody's reference

37. What motivated this initiative? ISO based the foundation of ISO 9001 in the content of a British set of standards, BS5750, an older document for military applications. BS5750 aimed at tightly controlling the quality of munitions assembly in factories that built bombs in United Kingdom during World War II. With the encouragement of the British government, ISO drafted the first version of these standards in 1987 A significant reason for the rise in registrations in the UK was due to increasing demands by governmental type organizations and civil project contractors that their suppliers were ISO9000 registered

38. Who is the organization(s) behind this effort? 163 countries were behind the efforts that led to the creation of ISO. Each of these countries has elected a representing member in the International Organization for Standardization (ISO). With its main secretariat located in Switzerland, ISO remains the most known developer and publisher of international standards.

39. When was this effort initiated? As opposed to ISO 9000 which was introduced in 1987, ISO 9001,ISO 9002, and ISO 9003 were all combined in year 2000 and called ISO 9001:2000. ISO 9001 was updated in 2008 and is known as ISO 9001:2008. The changes are considered minor. Companies that seek ISO 9001:2008 certification will be evaluated by the process of examining a sample of their product(s), processes and functions to see if they are compliant.

40. Who uses this approach as a way to improve quality? The ISO 9000 Series is a set of international standards for quality management and quality assurance. The standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are not specific to any one industry. Here are some companies and organizations that use this standard: Wal- Mart, U.S. Marine Corps, The Boeing Company, Dr. Pepper Snapple Group, United Space Alliance, Abbott Labs, Anderson Pharmaceutical Packaging, Borough of Poole UK

41. What are the main/unique features of this approach? The main features of the ISO9000 family of standards are: The ISO9000 family of standards constitute a quality management system and form an effective management tool. It is a top-down management system that defines responsibility and activates the organization. WHAT is a requirement, but HOW is a decision taken by the organization. It respects the autonomy of the organization and is a tool that allows the organization to individual expression.

42. What relationship, similarities,or differences does this have with other approaches? The ISO 9000/9001 is unique in the sense that it focuses mainly on quality management and is sometimes required by purchasers in order sell their products focusing on many principles that have financial benefits to a company. The ISO 9000/9001 standard separates itself from other standards such as the ISO 12207 and ISO 15504 such that these standards focus on structures, modularity/flexibility and independent activities of a software process.

43. What is your opinion of this approach? The ISO 9000/9001 approach is certainly an industry fail-safe management system for most companies to use. The primary reason for this is because is becoming almost a necessary to sell software products. The ISO 9000/9001 has also been a proven quality management tool over the year and as stated previously, used be many different companies. Comparatively to the other standards, ISO 9000/9001 is one of the most robust quality management tools. Companies would greatly benefit from financially over the long term.

44. Overview of ISO 9001 And ISO 14001

45. Quality Management Principles

46. ISO Documentation

70. ISO Certification Body AB Concerned Company