Leveraging IAOP and Other Sourcing Organizations to Improve Outsourcing Santy Sharma, COP July 10 th 2012

Source – Indian Express Daily Today’s Outsourcing......

● ABOUT IAOP 85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP’s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers. With a global community of more than 120,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.

Sourcing Organizations IAOP, SIG, ICEX, GVM, NOS, Outsourcing Center NASSCOM, BRASSCOM PracticesMethodologiesInformationBrandingPeople Degrees and Certifications Courses and Training Talent Networking Recognition OPBOK IAOP Ethical Standards Best Practices Industry Standard Terminology eSCM CSR Knowledge Resources Media Alliances Webinars Survey Reports Benchmarking VHCS GSRM Events Advertising Supplier Evaluation Advisory Firm Assessment Leveraging Sourcing Organizations to Improve Outsourcing

People Degrees and Certifications (COP, COP GOV, COS) Rigorous Courses and Training – Master Class, Governance Class, etc. Talent (Best Sourcing Jobs; Career Network) Networking ( s, chapters, COP lists) Recognition (White Papers, Articles, Awards, Hall of Fame)

● TRAINING & CERTIFICATION COP Master Classes (*& Governance Workshop) July 23-26, 2012 – Malaysia August 12-16, 2012 – Malaysia Sept 10-13, 2012 – Malaysia Sept 17-20, 2012 – Malaysia Sept 17-20, 2012 – Denver September 24-26, 2012 – Netherlands September 26-28, 2012 – Hong Kong November 5-8, 2012 – Malaysia

● UPCOMING CHAPTER MEETINGS June 2012 June 28 - Australia chapter meetingAustralia July 2012 July 10 - Governance chapter webinar July 10 - Minnesota chapter meetingGovernanceMinnesota July 12 - Contact/Call Center chapter webinarContact/Call Center July 25 – Midwest chapter meetingMidwest July 26 - Global Human Capital chapter webinar July 26 - Chicago chapter meetingGlobal Human CapitalChicago September 2012 September 5 – Nordic chapter meetingNordic September 20 – Transboundary Sourcing chapter meetingTransboundary Sourcing IAOP Professional Members may attend an unlimited number of chapter meetings. Associate Members may attend up to two chapter meetings as IAOP’s guest. Go to the chapters’ page at for meeting details and to register.

Practices OPBOK IAOP Ethical Standards Best Sourcing Practices Industry Standard Terminology eSCM Model CSR

Methodologies VHCS (Value Health Check Survey)

RISK RATING Methodologies – Global Supply Risk Management NEGLIBIBLELOWMODERATEHIGHEXTREME FinancialClientsPeopleAlliances Service CapabilityGovernanceInfrastructure Thought Leadership Macro-EconomicFinancialBusinessInfrastructure Geo-PoliticalLegalScalabilityQuality of Life Macro-EconomicFinancialBusinessInfrastructure Geo-PoliticalLegalScalabilityQuality of Life 10 pt scale Supplier RISK City RISK Country RISK

Information Knowledge Resources (FirmBuilder.com, SIG Resource Center, NASSCOM Library ) Media (Globalization Today, Fortune 100, etc) Alliances – Academic, Media and Corporate Webinars Survey Reports Benchmarking

Branding Events, Chapters, Conferences Advertising Soft Supplier Evaluation Advisory Firm Assessment

● AWARDS PROGRAMS The Global Outsourcing ranks the top 100 outsourcing service providers and the top 20 Advisory firms globally. GEO - honors outsourcing professional teams at customer organizations that are leading the effort to better serve their organization’s customers and make their companies more successful through outsourcing. The Outsourcing Hall of Fame - one of the most prestigious outsourcing awards, it recognizes individuals for their contributions to the management practice and industry and their contributions to society at-large.. The nomination and application processes are now closed for all awards. Winners will be announced at The 2012 Outsourcing World Summit! The nomination and application processes are now closed for all awards. Winners will be announced at The 2012 Outsourcing World Summit!

● CONFERENCES AND EVENTS The 2012 Latin America Outsourcing Summit ® October 1-2, 2012 – Hotel Unique, Sao Paulo, Brazil Produced in association with BRASSCOM and FORTUNE® The 2013 Outsourcing World Summit® February 18-20, 2013 – JW Marriott Phoenix Desert Ridge Phoenix, Arizona

Chapter Development Planning Rajeev Nayar

Be part of the first and only global, professional membership-based organization to establish standards for customers, providers and advisors of outsourced service. As one IAOP Corporate Member put it: “It’s a tremendous one-stop shop for all things outsourcing!” Go to and join today! When asked for an “offer code,” please enter: IAOP-PM SPECIAL OFFER FOR ATTENDEES! Become an IAOP Professional Member at 20% off the Regular Fee of $345/Year ($276/Year Net Fee)

THANK YOU FOR JOINING US! For more information on IAOP’s Programs and Services,