1. ASTRA/IAOP Chapter Meeting Matt Shocklee - Managing Director & Global Ambassador

2. www.IAOP.org Session Agenda Update on IAOP Outsourcing Industry Trends/Directions 2013 IAOP Outsourcing World Summit

3. www.IAOP.org IAOP Consists of 120,000+ Members & Affiliates Global Outsourcing & Shared Services Industry IAOP Corporate & Individual Professional Members Customers Providers & Advisors Academia, Associations & Government IAOP Chapters IAOP Offers 2 Types of Basic Membership Individual Professional Corporate The Association’s Benefits & Services Are In 2 Areas Business Development Organizational Development IAOP Is Governed by Regional Advisory Boards: (N.A., L.A., N. Euro, C&E Euro, Middle East, China, India, SE Asia) 40%45%15% What Is IAOP?

4. www.IAOP.org IAOP Structure and Programs Strategic Advisory Board & Outsourcing Standards Board Research, Training, Services, Advocacy & Outreach Committees Geographic, Industry, Topical Chapters Online Member Directory, IAOPNetwork & Customer-only IAOPNetwork The Outsourcing World Summit ® - February 18-20, 2013 Regional Summits - part of the Outsourcing World Summit Conference Series Topical Forums as part of the Outsourcing Leadership Series IAOP Global Excellence in Outsourcing (GEO) Awards Global Sourcing Risk Monitor enabling lower risk outsourcing operations Outsourcing Value Health Check Survey (VHCS) used to perform outsourcing relationship health-checks worldwide Outsourcing Hall of Fame Awards IAOP Knowledge Center (Firmbuilder.com ® ) Certified Outsourcing Professional ® (COP) Program & Curriculum The Global Outsourcing 100™ Program (The Global Outsourcing 100 list and World’s Best Outsourcing Advisors list Outsourcing Professional Code of Ethics

5. www.IAOP.org IAOP Chapters: Geographic/Industry/Topical Geographic Chapters: ► Atlanta ► Australia ► Beijing ► Belgium ► Canada (Toronto) ► Chicago ► Colombia ► Texas (formerly Dallas) ► Dubai ► Eastern European ► Greater Cincinnati ► Hong Kong ► Italy ► India (Bangalore) ► India (Pune) ► Jordan ► London (UK) ► Malaysia ► Midwest (St. Louis) ► Minnesota ► New York ► New England ► Legal Process Outsourcing ► Life Sciences ► Outsourcing Tools & Technology Innovation ► Sales & Marketing ► Technology Industry ► Transboundary Sourcing ► Voice of the Customer (Customer ONLY) Chapters In Development: ► Telecommunications Industry ► BPO Chapters (F&A, HRO etc.) ► Germany) ► India (Pune) ► Rocky Mountain (Denver) ► Brazil ► Mexico ► South Africa ► Minnesota ► Nordic ► Pacific Northwest (U.S.) ► Philippines ► Qindao, China ► Russia ► San Francisco ► Shanghai ► Southern California ► Washington, D.C. ► Zurich, Switzerland Topical/Industry Chapters: ► Contact/Call Center ► Cloud Computing ► Contracting Process ► Data Security ► Engineering ► Financial Services Industry ► Global Human Capital ► Governance ► Healthcare Industry ► IT Infrastructure Outsourcing ► Legal & Compliance

6. www.IAOP.org Key Trends & Directions In Outsourcing (As represented in IAOP Pulse Magazine, November/December Edition 2012)

7. www.IAOP.org Join Us! February 18-20, 2013 at Marriott Desert Ridge Resort & Country Club Over 750 delegates expected from 35+ countries 70% are Director Level + in Financial Services, Technology, Health Care etc. Increased focus on Advanced Topics and innovation in Service Delivery 20% Discounts to Russia Delegates who attend from today’s meeting 2013 Outsourcing World Summit

8. www.IAOP.org 2013 Outsourcing World Summit

9. Congratulations to IAOP’s Newest Russia IAOP Corporate Members! Maykor Luxoft