1 Evolution and Revolution: Windows 7 and Desktop Virtualization Changing the Desktop Support Landscape Denise Harrison, CIO and Vice President

2 Agenda GTSI overview Review high-level drivers GTSI corporate enterprise criteria Public sector perspective Technical view – What you need to know and plan for

3 About GTSI Leading provider of enterprise infrastructure solutions to government customers for nearly three decades. Hundreds of industry certifications held by top engineers throughout the country, including: HP Microsoft Citrix and more … Numerous key partner awards, including: Top Growth Partner 2009, HP Federal Outstanding Customer Service 2009, Microsoft Operational Excellence 2009, Microsoft Gold Partner of the Year 2009, Citrix

4 XP End-of-Life Matters Most 61% of large organizations cite XP end-of-life as the most important factor in their decision to move to Windows 7, while 72% of smaller organizations ranked improved administrative and management functionality as a significant pull factor. Smaller organizations are drawn to the improved administrative and management functionalities due to IT resource constraints. Branch / Remote Access Functionality Branch / Remote Access Functionality Branch / Remote Access Functionality Branch / Remote Access Functionality 27% 47% 26% TCO/ROI 28% 46% 26% Security Features 36% 49% 15% Hardware Refresh 40% 42% 18% Administrative Management FunctionalityAdministrative Management FunctionalityAdministrative Management Functionality 48% 41% 11% XP End of Life 56% 28% 17% 1 Very Important Important Not Important Source: Info-Tech Research Group n=189 1 Sums greater than 100% are due to rounding

5 Traditional Distributed PCs Hosted Virtual Desktops Focus on acquisition, configuration, and deployment of distributed hardware assets. Ongoing support involves configuration and deployment of applications, and OS across distributed assets. Desktop PC is the focal point between user needs (demands) and IT ability to deliver service. PC support critical to service levels. Focus on delivery of centrally hosted desktop computing experience to end users. Quality of service dependant on hosting servers, network, connection brokering and end point access device. Desktop access device (PC thin client) no longer the focal point. Drive end point maintenance and support toward zero while maintaining or improving service. VDI Involves a Change in Perspective on Desktop Computing, from the Management of Assets to the Delivery of Service. In traditional distributed processing, service is intimately connected to what IT can deploy and maintain on the desktop. With desktop virtualization, service depends on what can be delivered to the end user from the data center or server room. Source: Info-Tech Research Group

6 Lower Desk Side Support Costs by Up to 40% Reducing desk side support can reduce total IT spending by 5%. Workstation management and desk side support takes up to 12% of IT expenses. Over 40% of implementers reduced desk side support costs by as much as %. Traditional Desktop Model Distributed PCs impose asset maintenance and support costs. Deployment and configuration of the hardware, as well as management of application and OS configurations and trouble shooting, typically happen at the desk side. Virtual Desktop Model With desktop virtualization, a new desktop – and new or upgraded application stacks – can be delivered to the end user without a need to individually deploy or configure new desktop hardware at the desk side. Info-Tech Research Group 6 Source: Info-Tech Research Group No Savings at All 5% Soft Savings 27% MIdrange Savings (5- 15%) 27% HIgh Savings (16-40%) 41% Reduced Desk side Support Costs

7 GTSI Enterprise: Why Now? Windows XP Nearing end of Life Data Security Control and Confidence Current Install Base Ready for refresh Windows 7 Features New compelling security and administration improvements Virtual Desktop Improved management and better user considerations

8 Public Sector – What Other drivers? Mandate for Cloud Innovate and adopting new to achieve maximum efficiency OMB directives and CY2011 President’s budget New FISMA Standards/Cybersecurity threats Data Center Consolidation Initiative Leverage with new capability alignment Federal Desktop Core Configuration Recent update May 2010 includes Windows 7 and IE 8 standards and out for public comment

9 Plan Prepare pilot Train IT personnel If VDI, define user profile/worker roles Define security standards and enforcement OMB 300 and 53-how can aligning OS upgrade w/ VDI together save costs overall? Application Compatibility Desktop application inventory Application compatibility testing Hardware compatibility/ peripheral drivers Prepare your Users Gain buy-in Remember, this is change; don’t underestimate Training materials: User guides Quick reference Complexity: What Should I Do First? Deployment Plan: Consider phased rollout and early adopters are using virtualization at the desktop to streamline rollout.