oneSource – The Way Forward Caroline Nugent Director of Human Resources and Organisational Development

Slide 2 Why share – the business case? 2015 – 416 shared services arrangements in councils Savings in sharing in £462m! Through procurement, management, back office Sensible business sense with smaller budgets Reduce duplication and increase efficiencies – Economies of scale Risks and focus on outputs Retain public sector ethos and knowledge Money remains in public sector!

Slide 3 What is oneSource? oneSource - created in April 2014 within a year. London Boroughs of Newham and Havering – different political groups A real alternative to outsourcing - reduced setup costs, speed and reducing the need for TUPE or pension funds impact. One Oracle Trading arm Choosing the name! Target for savings Customers priorities are our priorities

Slide 4 The Vision for oneSource Vision: To be the one source of innovative support to all public services, delivering affordable quality at all times. Values - A-C-T Accountable – we are open and honest, challenging and supportive Customers, oneSource and you matter – we work collaboratively, everyone is important and plays a part Think differently – we are open to change, we are flexible and innovative.

Slide 5 What is oneSource. The benefits of sharing our back office services –Improve the customer experience –Reduce the cost of support services –Improve services –Increase operational efficiency –Create new opportunities –Give resilience and flexibility –We are the customer too

What services are in oneSource? Asset Management Facilities Management Health and Safety Property services Technical services Transport Finance Accounts payable Accounts receivable Systems reconciliation Debt recovery Bailiff service Operational and strategic finance Pension administration Procurement Human Resources Operational HR Strategic HR Organisational Development Transactional HR & Payroll Legal & Governance Services Legal services Election services Democratic Services ICTCouncil Tax and Benefits/NNDR Bailiffs

Slide 7 What is different Joint Board Constitution Same T&Cs but… Different way of thinking Line Managed by ‘other council’ Joint TU work Policies and procedures Marketing strategy Managing expectations – sharing means sharing Increased business thinking - its like its my money…. Budgets…………….

How do we fit in What? Why? When? Where? How?

Slide 9 Successes Internal recognition of work Restructures eg audit, ICT, H&S Work with TUs - protocols Work with staff Customer satisfaction HR Shortlist - PPMA, HR Excellence Awards, CIPD award, Personnel Today and In-House Recruitment plus other departments whilst supporting change…… National Apprentice Employer of the Year - Newham London Healthy Charter Awards for both Councils London Professional Apprenticeship Outstanding Employer Ambassador Award

Slide 10 Current work programme oneSource work Terms and Conditions/Pay modelling/Job evaluations Spans and layers of control/Establishment review 2020 Transformation Strategic training review Workforce planning inc agency, vacancy, sickness Recruitment, including jointly with health CSSB and business models HR costings/SLAs HR transformation review oneOracle

Slide 11 What's next for oneSource model Driving change Innovative Employer of Choice Delivery vehicle……

Slide 12 What's next for oneSource – support to…

Slide 13 Questions