The process of answering: Strategic Planning 10.1 about your organization Who What How

Who: you are Defined by your values –Moral and/or operational And your mission statement –Brief written statement of purpose

AMBULATORY PEDIATRIC ASSOCIATION MISSION STATEMENT The Ambulatory Pediatric Association fosters the health of children, adolescents, and families by promoting generalism in academic pediatrics and academics in general pediatrics.

AMBULATORY PEDIATRIC ASSOCIATION MISSION STATEMENT (cont.) General pediatrics and generalism concern the whole child in the context of family and community. Our mission is accomplished through patient care, academics (teaching and research), and advocacy. General pediatric divisions in academic settings have generalism as their primary focus. Other divisions may also have generalism as a stated goal; these often include emergency pediatrics, critical care, adolescent medicine, behavior and development, neonatology and hospital medicine. We welcome all who share our mission.

Cincinnati Children’s Hospital Medical Center Mission Statement Cincinnati Children’s will improve child health and transform delivery of care through fully integrated, globally recognized research, education and innovation. For patients from our community, the nation and the world, the care we provide will achieve the best: medical and quality of life outcomes patient and family experience and value today and in the future.

General & Community Pediatrics Mission Statement To improve child health through excellence and leadership in general pediatric health care, education, research, and advocacy which value family, the contributions of division members, and promotes shared commitment and community collaboration.

The Division of General Pediatrics and Adolescent Medicine of the Children’s Hospital of Iowa is dedicated to providing excellence in pediatric care to the infants, children, and adolescents of Iowa and surrounding states. Patient care is provided in an academic setting that facilitates the use of evidence-based knowledge and encourages patients, parents, families, and trainees to be active participants in the health care process. Division faculty members demonstrate excellence in teaching, create and disseminate new knowledge, and serve in positions of responsibility in professional organizations.

What: you want to be Defined by your vision statement –Description of desired future state And goals related to the vision statement

Cincinnati Children’s Hospital Medical Center Vision Statement To be the leader in improving child health.

The Health Foundation of Greater Cincinnati Our mission is to improve the health of the people of the Cincinnati region. Our vision is to be one of the healthiest regions in the country. Our values are: Innovation. Caring. Education. Stewardship.

How: are you going to get there Action Plan including –Goals –Measures –Objectives –Responsible Party –Time line

Strategic Planning 10.1 Who: Values and Mission Statement What: Vision Statement and Goals How: Action Plan One last thought, use an external facilitator.

Questions

Negotiation and Conflict Resolution: Claibourne I. Dungy, M.D., M.P.H. President, Ambulatory Pediatric Association

Negotiation A process to determine the exchange of tangibles and intangibles A process to determine the exchange of tangibles and intangibles

Self Assessment Career goals Career goals Personal goals Personal goals Knowledge base Knowledge base Unique skill set Unique skill set

Personality Profile Myers- Briggs Myers- Briggs CPI CPI

Personal Negotiation Style Accommodating Accommodating Avoiding Avoiding Competing Competing Compromising Compromising Collaborating Collaborating

Negotiation Considerations What do you want! What do you want! What do they want! What do they want!

Steps to Successful Negotiations Describe what is important Describe what is important Compare and contrast interests Compare and contrast interests Create a basis for communications Create a basis for communications

Negotiation Points Be specific in your requests Be specific in your requests Be consistent Be consistent Document reasons for your request Document reasons for your request Recognize system constraints Recognize system constraints Request information in writing Request information in writing Have a BATNA (best alternative to a negotiated agreement) Have a BATNA (best alternative to a negotiated agreement)

Negotiation Strategies Collaborative Collaborative Interest-based Gain-Gain Expands the pie Adversarial Adversarial Win – Lose Win – Lose Positional Positional Distributional Distributional

Negotiation Outcomes Accommodating – I lose, you win Accommodating – I lose, you win Avoiding – I lose, you lose Avoiding – I lose, you lose Competing – I win, you lose Competing – I win, you lose Compromising – both win, both lose Compromising – both win, both lose Collaborating – I win, you win Collaborating – I win, you win

Framing Interpretations, perceptions, objectives and other issues you bring to the negotiation process Interpretations, perceptions, objectives and other issues you bring to the negotiation process Desired frames promote resolution Desired frames promote resolution Undesirable frames promote disputing Undesirable frames promote disputing

Motive to Reframe When the frames are counterproductive and causing mutual loss When the frames are counterproductive and causing mutual loss Finding a frame for parties to share Finding a frame for parties to share Finding a “new light” that helps the parties reach resolution Finding a “new light” that helps the parties reach resolution

Successful Negotiations Focus on mutual success Focus on mutual success Agreement Agreement Commitment Commitment Conclusion Conclusion

"Your committee has been assigned the responsibility for establishing a hospitalist service for a 250-bed suburban Children's Hospital with a residency training program. Your charge is to identify the stakeholders and to create a strategic plan."