1. Commonwealth

2. Background

3. Products BookingBuilder Desktop – Only product authorized by Southwest Airlines BookingBuilder Genie – Revolutionary point-of-sale capabilities – Money…MONEY… MONEY SWABIZ connection – Connects corp booking tools to SWABIZ Custom development

7. Configuration

10. Lookup Tables 2/29/2016 10

11. Unused Tickets

12. Genie monitors browsers, too!

14. Genie is about Money Commissions – Watch flights being sold, prompt agents, and enter proper commission lines – Eliminate most commission recalls Debit Memos – Watch booking process and ensure all requirements are met Preferred Suppliers – Amex example

15. Reporting Genie tracks all activity – messages displayed, buttons clicked, GDS commands sent Tracking is at the individual computer level Prompts can be built specifically to silently track GDS activity, web sites opened, other agent activities 2/29/2016Features of BookingBuilder Genie15

17. Scripting A full scripting and programming interface This brings unprecedented power and capability to the point-of-sale 2/29/201617

18. Genie is a “hub” Connect to real-time data sources – Unused tickets (GDSX, Trondent, local databases) – FlightStats – Alerts – Travel GPA – Caller ID

19. Travel GPA Tie-Ins Trip History/CRM – When a call comes in, Genie can look up caller ID and display the trip history from Travel GPA – Genie can look at current flights to see if there is a delay – When a flight is booked, Genie can show previous hotels in the same city

20. Travel GPA Tie-Ins Preferred suppliers prompts updated in real- time – When quota is reached on one supplier, switch to another Trip authorization Waivers/Favors

21. Travel GPA Tie-Ins BookingBuilder Desktop online booking data for benchmarking & reporting BookingBuilder Genie statistics for reporting