Presentation on theme: "Travel Program Overview"— Presentation transcript:
1Travel Program Overview 3/31/2017Travel Program OverviewUCG Travel DepartmentAssists TravelersQuestions/issuesManagement reportingPolicy monitoringEmergency trackingTravel supplier managementCoordinate corporate savings programs qualifying trips (i.e. airfare exceeds $500)UCG Dedicated Travel AgencyWorld Travel, IncOffers online booking through CliqbookUCG agent team to assist by telephoneAvailable 24 hours a day 7 days a weekProvides assistance when booking onlineAssists with questions or issuesChecks for lower fare options on all tickets (booked online or by telephone)Online Booking ToolCliqbook (Concur)Best in classEasy to useFamiliar look and feel of leisure Web sitesAccess to Web faresSimple process to book air, car, and hotelTrip library (upcoming and past trips)Travel Web PortalAccess to your traveler profileUCG corporate travel policyAccess the online booking toolLink to frequently used traveler Web sitesUCG office directoryTravel industry updateTravel program overview & FAQ
23/31/2017Important TipsBook all single destination trips online – access the online booking tool atBook as far in advance as possibleCall UCG’s travel agency for questions and to book complicated, multiple destination tripsUCG Internal Travel Department will assist you with special requirements (meetings, groups, policy, and trips with fares over $500, etc.)Call World Travel to cancel or change reservations (whether originally booked online or by telephone)Air, car and hotel will be direct billed to UCG
3UCG Travel Policy Key Points 3/31/2017UCG Travel Policy Key PointsSelect the lowest available airfare, considering all options including, non-refundable tickets, connections and/or alternative airportsLimit changes that incur additional costCar rentals should be booked through Avis and Budget unless not availableContact the Corporate Travel Department if your flight exceeds $500Business travel must be purchased through World Travel either online at or by telephone atReview the complete travel policy prior to travel. Policy is available at click on
43/31/2017Getting StartedGo to create a new traveler profile by clickingUser ID is your corporate addressCreate your personal passwordEnter your company as UCG, even if you work for another divisionEnter frequent flyer programs, contact info, personal preferences, etc.Contact the Online Help Desk at if you need assistanceYour profile will be built within 24 hours. Click the link to book travelYour profile must be completed prior to traveling for UCG
53/31/2017Contact InformationQuestions, Changes, Cancellations, Site Navigationcall online help at24/7/365 Agent Support available atUCG Corporate Travel Department to assist with meetings/group travel, flights over $500, policy questions, vendor related issuesDana Haskell, Travel ManagerEmily Waite, Travel Associate
6UCG Travel Portal 3/31/2017 Book travel online Click here for Help Read Travel PolicyContact UCG Travel AgentsContact Corporate Travel Department
73/31/2017Cliqbook Login PageEnter your UCG address and the password you created in your profileNOTE: You must have completed a traveler profile 24 hours prior to accessing the booking tool
8Cliqbook Home Page 3/31/2017 Company Notes: It is very important to read this before startingCliqbook Home Page
93/31/2017Destination MapClick on the destination map to visually select city. If city is not shown, click in the approximate location for a list of airports in that area. Or enter your destination and arrival city by name, airport, or airport code.
10Flight Search Criteria 3/31/2017Flight Search CriteriaCities can be auto populated using the destination mapSearch for flights, cars, hotel and railExpand or narrow your search (i.e. select +/ - 2 to search 2 hours before and 2 hours after your specified timeSearch by Price to view the lowest fares available or search by Schedule to view a greater number of fights
11View by Price or Schedule 3/31/2017View by Price or ScheduleSearch by Schedule to view more options – Click on the Airline Icon for Additional OptionsNote: if you cannot find suitable options please call UCG’s dedicated agents for assistance
17Review Travel Details 3/31/2017 NOTE: Reservations are sent to the Corporate Travel Department for review approval
18Enter Trip Booking Information 3/31/2017Enter Trip Booking InformationComplete required fieldsEnter special requests – i.e. please book this special rate conference hotel
19Add Comments to the Agent 3/31/2017Add Comments to the AgentMy preferred seat was not available, is it possible to waitlist me for it?(provide preferred seat)I thought there was a 1:00pm flight but could not find it so I booked an earlier flight.Can you check to see if I can book a later flight instead?I am attending a conference and need to stay at the conference hotel, please book it for me(provide hotel, conference name, and special rate).Please book my same itinerary for my colleague.
203/31/2017Purchase TicketYour reservation is not complete until you click “Purchase Ticket”
213/31/2017Final ConformationVerify that you received this “Finished” message. Be sure you have a Trip Record Locator.World Travel will you a copy of your itinerary once the agency has issued your ticket.
22Booking Travel Just Got Easier! 3/31/2017Booking Travel Just Got Easier!Questions? Call Dana Haskell at Check out the FAQs click onHelp