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UCG Travel Department Assists Travelers Questions/issues Management reporting Policy monitoring Emergency tracking Travel supplier management Coordinate.

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Presentation on theme: "UCG Travel Department Assists Travelers Questions/issues Management reporting Policy monitoring Emergency tracking Travel supplier management Coordinate."— Presentation transcript:

1 UCG Travel Department Assists Travelers Questions/issues Management reporting Policy monitoring Emergency tracking Travel supplier management Coordinate corporate savings programs qualifying trips (i.e. airfare exceeds $500) UCG Dedicated Travel Agency World Travel, Inc Offers online booking through Cliqbook UCG agent team to assist by telephone Available 24 hours a day 7 days a week Provides assistance when booking online Assists with questions or issues Checks for lower fare options on all tickets (booked online or by telephone) Travel Web Portal Access to your traveler profile UCG corporate travel policy Access the online booking tool Link to frequently used traveler Web sites UCG office directory Travel industry update Travel program overview & FAQ Online Booking Tool Cliqbook (Concur) Best in class Easy to use Familiar look and feel of leisure Web sites Access to Web fares Simple process to book air, car, and hotel Trip library (upcoming and past trips) Travel Program Overview

2 Book all single destination trips online – access the online booking tool at Book as far in advance as possible Call UCGs travel agency for questions and to book complicated, multiple destination trips UCG Internal Travel Department will assist you with special requirements (meetings, groups, policy, and trips with fares over $500, etc.) Call World Travel to cancel or change reservations (whether originally booked online or by telephone) Air, car and hotel will be direct billed to UCG Important Tips

3 Select the lowest available airfare, considering all options including, non- refundable tickets, connections and/or alternative airports Limit changes that incur additional cost Car rentals should be booked through Avis and Budget unless not available Contact the Corporate Travel Department if your flight exceeds $500 Business travel must be purchased through World Travel either online at or by telephone at Review the complete travel policy prior to travel. Policy is available at click on UCG Travel Policy Key Points

4 Getting Started Go to create a new traveler profile by clickingwww.ucgtravel.com User ID is your corporate address Create your personal password Enter your company as UCG, even if you work for another division Enter frequent flyer programs, contact info, personal preferences, etc. Contact the Online Help Desk at if you need assistance Your profile will be built within 24 hours. Click the link to book travel Your profile must be completed prior to traveling for UCG

5 Questions, Changes, Cancellations, Site Navigation call online help at /7/365 Agent Support available at UCG Corporate Travel Department to assist with meetings/group travel, flights over $500, policy questions, vendor related issues Dana Haskell, Travel Manager Emily Waite, Travel Associate Contact Information

6 UCG Travel Portal Book travel online Contact UCG Travel Agents Contact Corporate Travel Department Read Travel Policy Help Click here for Help

7 Enter your UCG address and the password you created in your profile NOTE: You must have completed a traveler profile 24 hours prior to accessing the booking tool Cliqbook Login Page

8 Company Notes: It is very important to read this before starting Cliqbook Home Page

9 Click on the destination map to visually select city. If city is not shown, click in the approximate location for a list of airports in that area. Or enter your destination and arrival city by name, airport, or airport code. Destination Map

10 Cities can be auto populated using the destination map Search for flights, cars, hotel and rail Expand or narrow your search (i.e. select +/ - 2 to search 2 hours before and 2 hours after your specified time Search by Price to view the lowest fares available or search by Schedule to view a greater number of fights Flight Search Criteria

11 Search by Schedule to view more options – Click on the Airline Icon for Additional Options Note: if you cannot find suitable options please call UCGs dedicated agents for assistance View by Price or Schedule

12 Sort Results

13 Reserve Flights View /Select Seat Select Seats, Reserve Flights

14 View Seat Map

15 Select from UCGs preferred suppliers Book Car Rental

16 Book Hotel

17 NOTE: Reservations are sent to the Corporate Travel Department for review approval Review Travel Details

18 Enter Trip Booking Information Enter special requests – i.e. please book this special rate conference hotel Complete required fields

19 My preferred seat was not available, is it possible to waitlist me for it? (provide preferred seat) I thought there was a 1:00pm flight but could not find it so I booked an earlier flight. Can you check to see if I can book a later flight instead? I am attending a conference and need to stay at the conference hotel, please book it for me (provide hotel, conference name, and special rate). Please book my same itinerary for my colleague. Add Comments to the Agent

20 Your reservation is not complete until you click Purchase Ticket Purchase Ticket

21 Verify that you received this Finished message. Be sure you have a Trip Record Locator. Final Conformation World Travel will you a copy of your itinerary once the agency has issued your ticket.

22 Booking Travel Just Got Easier! Questions? Call Dana Haskell at Check out the FAQs click onwww.ucgtravel.com Help


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