1. Created by Name 2013/10/01 www.esker.com ESKER EXCHANGE CONNECTOR TRAINING PART 2 - TROUBLESHOOTING VERSION 2007-2013 WITH DELIVERYWARE 6.0

2. EXCHANGE TRAINING EMAIL TO FAX: VERIFYING THE INSTALLATION WORKED CORRECTLY

3. PPT main title to insert here EMAIL TO FAX  Check that the installation was actually done  Check that the EskExchange.ps1 file ran correctly  Check that the GUID of the foreign connector was correctly set in the config file  Check that the Active Directory schema extension was done correctly

4. EXCHANGE TRAINING COMMON PROBLEMS WITH WEBSERVICES

5. PPT main title to insert here COMMON PROBLEMS WITH WEBSERVICES  Error 500

6. PPT main title to insert here COMMON PROBLEMS WITH WEBSERVICES  The web page does not exist, or is not accessible

7. EXCHANGE TRAINING THE “FAX STATUS” FOLDER

8. PPT main title to insert here THE “FAX STATUS” FOLDER  Needed permissions:  ms-Exch-EPI-Impersonation  ms-Exch-EPI-May-Impersonate $MailboxDB = get-mailboxdatabase $MailboxDB | foreach { Add-ADPermission –Identity $_.DistinguishedName –User "YourDomain\YourUser" –extendedRight ms-Exch-EPI-May-Impersonate } $servers = get-exchangeserver $servers | foreach { Add-ADPermission –Identity $_.DistinguishedName –User "YourDomain\YourUser" –extendedRight ms-Exch-EPI-Impersonation}

9. EXCHANGE TRAINING ACTIVATING TRACES

10. PPT main title to insert here ACTIVATING TRACES  To track esker exchange connector service issues Edit the following file: “ esker exchange connector\bin\fgex7cn.exe.config” Change the line to  To track web service issues You can activate webservice traces on the Deliveryware server. In the esker trace configurator activate trace for API\Esker Web Service

11. EXCHANGE TRAINING INBOUND FAXES: TROUBLESHOOTING THE ROUTING

12. PPT main title to insert here TROUBLESHOOTING THE ROUTING ENGINE  First, check that your user is actually matchable by the routing engine  Create a very simple rule to try matching your user  If the wrong user is matched, check for duplicate DID (DID:9998 and DID:9999 both match DID:999)  Check that your user has a preferred connector and an address associated with this connector

13. EXCHANGE TRAINING INBOUND FAXES: UNDERSTANDING THE ADDRESS BOOKS

14. PPT main title to insert here UNDERSTANDING THE ADDRESS BOOKS  Address book mapping

15. PPT main title to insert here UNDERSTANDING THE ADDRESS BOOKS  By default, the DID field is mapped to the “proxyAddresses” field in AD, that contains all the “email” addresses of the user.

16. EXCHANGE TRAINING INBOUND FAXES: IF THE CUSTOMER WAS USING OLD MAPI ROUTING IN 5.0 AND MIGRATED TO 6.0 AND NOTHING IS WORKING ANYMORE

17. PPT main title to insert here MAPI IS NOT SUPPORTED ANYMORE  Need to redo all routing rules using the new method with queries on the address book.  If the customer don’t use an AD address book, need to:  Declare one and check the mapping  Check that the users actually have a DID address  Tweak the routing rules using the rule designer (good luck if it’s an esker fax) to use another address book than the default one

18. EXCHANGE TRAINING FAX FORMS TROUBLESHOOTING

19. PPT main title to insert here FAX FORMS TROUBLESHOOTING  Forms are installed in C:\Program Files (x86)\Esker Exchange Connector\Forms  Publishing fax forms manually using outlook  Cover pages are got from Deliveryware webservices  Fax forms can trace in DBGView [HKLM\Software\Esker\Esker Fax Command Extension for Outlook] Debug=1  Bug with outlook running on Terminal Server (bug from MS)  The Fax button is an outlook add-in. It needs to be installed and activated.  Possible to force the install of the forms

20. EXCHANGE TRAINING QUESTIONS?

21. PPT main title to insert here QUESTIONS?

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